I didn't see anything in the archives with this exact problem.

In a small group (97 members) I just transferred from Yahoo, one of our most active posters over on Yahoo is not receiving email from either of her IO groups. She has checked spam, and the messages are not going there. She is able to post to both lists, but she does not receive her own posts even though her account is set to receive her own posts.

1. Member is using sbcglobal.net
2. ... on a Mac?
3. ... with the default Apple Mail email client.

I am going to have her log in to her sbcglobal webmail to look for her missing emails directly. I'm thinking that sbcglobal may have blacklisted groups.io and the messages are dumping to a spam folder that doesn't download to her client.

Anything else we should check into?

Anita C

开云体育

Anita

... she does not receive her own posts even though her account is set
to receive her own posts.
...
I'm thinking that sbcglobal may have blacklisted groups.io and the
messages are dumping to a spam folder that doesn't download to her
client.

For clarification: does she receive other members' posts in those groups? If so then sbcglobal isn't blacklisting groups.io (not in any conventional sense).

Anything else we should check into?

Another place to look is the Email Delivery History tab of her membership page. Even though she's not bouncing there's a chance it might hold a clue. Or not, in the likely case that sbcglobal is accepting all of the messages from groups.io.

1. Member is using sbcglobal.net

sbcglobal.net is one of the AT&T domains that recently divorced from Yahoo Mail. By chance did they take up with Gmail? Because non-delivery of ones own messages is a classic Gmail misfeature.

... even though her account is set to receive her own posts.

I wonder if that "I always want copies of my own messages" checkbox (designed to overcome the Gmail misfeature) works with other domains which happen to be "powered by" Gmail - that might be an oversight.

If you can look at the View Source of one of her messages it would be interesting to know if the Message-ID field contains @groups.io in its value. If so the feature is working and ought to allow her to receive her own messages. If not, something is wrong.

Shal

We just moved from YahooGroups and have about 350 members that have subscribed over the last week as we transitioned. Of that now we have about 8 or 9 members bouncing, all are either SBCGlobal or ATT.Net addresses.

One of them forwarded a part to me that had this in it:


Sorry, we were unable to deliver your message to the following address.

<[email protected]>:
500: Your account is bouncing. Please visit the web site to unbounce your account.

Message-Id: <851B0E8F-257E-4D70-A0CD-22B4F26AA170@...>



I am curious as to why it is showing that the failure message is coming from Yahoo.

Is ATT/SBC blocking io Groups?

On Sun, Feb 4, 2018 at 06:18 pm, Richard Carlson wrote:

<[email protected]>:
500: Your account is bouncing. Please visit the web site to unbounce your account.

The message is being bounced by groups.io because they haven't unbounced their account, so the email daemon on their Yahoo account sends them this notice.? Once they visit the web site, as shown, and unbounce their account, all should work until the next time.

Duane

Richard,

I am curious as to why it is showing that the failure message is
coming from Yahoo.

Because under the hood Yahoo Mail is providing email service to att.net (and SBCGlobal) customers.

Or were. I thought in reaction to the purchase of Yahoo by Verizon that AT&T had decided to pull its users off of Yahoo Mail and substitute their own service. Or maybe not yet. Or maybe I misunderstood.

Is ATT/SBC blocking io Groups?

Probably not. There are a half-dozen GMF members with att.net email addresses who are not bouncing.

In this case it is as Duane mentioned. When the member tried to post to Groups.io, his message outbound from att.net, by way of Yahoo Mail, was rejected by Groups.io. Yahoo Mail reported that fact back to the member.

How that member's email address came to be bouncing is something you could investigate through his row in your group's Members table. Click anywhere on the row except the checkbox, and on the page that opens look at his Email Delivery History tab. That should say something relevant to why his address has bouncing (blue B) or bounced (red B) status.

Shal