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So as an owner of one group and a member of half-a-dozen others, a new phenomenon just appeared. One of those groups just transferred over to Groups.io within the past couple weeks and ALL of the emails coming from that group are being marked as junk/spam by Comcast. NONE of the other groups have had email marked as spam except for a couple rogue messages that had questionable text within them. I went to the Comcast UI and created a rule that is supposed to direct anything from '@groups.io' to the Inbox. I just now did that, so I don't know how well it works, but that seemed kind of a clunky way to 'white-list' GIO, but I couldn't find anything better searching the COmcast site.I regularly check my junk folder for strays, but to have to do it for every email from one particular group will be a pain.

Any ideas for a better way?

Dave

See this thread. Might be of interest ?

/g/GroupManagersForum/message/23383

Frances
--
FAQ on Moving from YahooGroups
GMF Wiki: (unofficial) Help for members (and would-be members) and group managers

On Wed, Nov 13, 2019 at 01:10 PM, Wayne Hulehan wrote:

I added [email protected]?to the Safe List for Comcast and suddenly I received no emails at all.
I clearly reversed the setting.

I couldn't find a 'Safe List'; only a black list, which would doe exactly what you describe. That's why I tried to create a rule that would hack around that.

In the hour and a half since I did that and asked the question here, I have gotten 8 quarantined emails from that group and 5 non-quarantined emails from 3 other groups, including this one. So obviously my hack didn't work.

I use a POP-3 email client where I can easily set my own spam rules, over and above what are built into the program, but Comcast is flagging that group's emails before it even gets to their POP-3 server. I can see the emails in the junk folder on an IMAP client or their web interface and can move them to my inbox, but I really (really, really) hate using IMAP.?

I guess I'll have to contact Comcast and find out why they don't like that group, since they don't seem to have a problem with the domain.

Dave

On Wed, Nov 13, 2019 at 12:52 PM, Frances wrote:

See this thread. Might be of interest ?

Actually, they are pretty much describing the same thing I am. But it is only happening in one group.

Dave

Okay, so to close this loop and I know this gets away from Groups.io a little bit, the only thing that I have been able to do with Comcast is turn off the spam filter on my email account all together. I was unable to find any way to customize that filter to allow certain email/senders/domains through. So far it has worked, as the email from that one group is now coming to my inbox. Hopefully, I don't get inundated with true spam.?

If I do, I'll still be appreciative if anyone has any further advice on filtering. It still baffles me why only one group triggers the spam filter. Is it possible that the name of the group is one word that begins with 5 capitalized letters?

Dave

On Fri, Nov 15, 2019 at 12:40 PM, David Grimm wrote:

If I do, I'll still be appreciative if anyone has any further advice on filtering. It still baffles me why only one group triggers the spam filter.

David --?Groups.io send out lots of emails and is also registered with a foreign top-level domain (.io = British Indian Ocean Territory). So that's already two strikes against us.

It's to avoid getting blacklisted that?groups.io is so aggressive at removing people when it gets a .?Thanks for coming back and sharing something that has worked on your end with Comcast delivery.?

Bruce