开云体育

Hi

Barb,

I'm testing the email to [email protected] and to
[email protected]. Neither one comes through to my
gmail account. What am I missing?

Unlike Yahoo Groups, in Groups.io each moderator has a subscription option to control receiving messages sent to the owner address.

It is possible that you have yours set to "None" or (from) "Subscribers only". The control is at the bottom of the Subscription page in each group (of which you moderate or own).

Shal

开云体育

Hi

I'm pretty sure that the Help address just sends a canned response with information about the group. I don't believe that the owner can change any of that (yet?).

Sounds like you should report your owner address problem to [email protected] so Mark can look into it. It may be a glitch in the main/subgroup email system.

Duane
PS I'll send a quick message to it so you can see if it gets through.

Frances,

As you said, it is in Subscription page for each group you belong to
- after going to Subscription, click on Advanced Preferences (near
the bottom of the page). It opens up a new menu and at the bottom are
the controls for Owner Email.

In mine the moderator notices, and the Owner Email option, are below the Advanced Preferences drop-down, but outside it. That is, I don't have to click on and open up the Advanced Preferences to see it.

Somehow I would have thought it would be in Settings. I guess this
makes sense since it is about your own participation?

Correct.

It is in each mod's Subscription page so that each has their own control for it. Something in the Settings page would be one control for all of the group's mods.

Shal

Barb,

I had already selected to receive all email in the subscriptions
area. I check advanced section and didn't see anything that would
affect delivery.

That's not the part that controls messages sent to the +owner address. Below the Advanced box you should find a list of checkboxes for which type of mod notices you receive (New Member, Pending message, etc.) and below that is the option for Owner Email.

And I checked my spam box - they are not there. I noticed that when I
added a subgroup, "main" showed up in the name of the group.
Wondering if that addition changed anything?

Yes, it did. Before you added a subgroup your +owner address would have been TemariChallenge+owner @ groups.io (spaces inserted by me). You might try that one, and if it works that would be something to tell support.

When you have subgroups the format of your groups email addresses changes. The subgroup name comes first and the overall group name gets put to the right of the @ sign.

For the primary group the default name is "Main", but you can change that at the top of the settings page (the "Group Email Address" option). If you change that then the +owner address would change correspondingly. If it doesn't that would also be a support issue.

I sent a test email from another email address that I own in case it
didn't go through because I'm sending mail to myself. Weird thought
maybe, but I tried it :)

That's actually a good experiment. In the "Owner Email" option you have a choice of three settings: "All Emails", "Subscribers Only", and "None". So if you had selected "Subscribers Only" then there could be a difference based on your sending address. But it should have been the other way around: you *would* get the message from your address that is a member of the group, but *not* not from your other one (unless it too happens to be a member).


Another thing that may shed some light on what's happening: in your group's Activity page, the Message Activity log should show your attempts to send to the +owner address. The entries would read like:

name <email address> sent message "Subject" to owners date/time

If entries like that are not showing up that means the problem is on the receiving side of Groups.io - either you misspelled the +owner address or there's a bug in how it is being handled for your group. When you sent your test messages, did you get any form of bounce or erorr notice back in your email interface (the one you sent from)?

If those entries are there, then the problem is on the sending side: either Groups.io didn't forward the +owner messages to you, or your email service misdirected them somehow.

Shal