New invitations being rejected by hotmail
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It's a new fall term, and we've got new members, so we've sent out a handful of new invitations. The mail.com and gmail.com all worked fine, but we have exactly two new members with hotmail addresses, and both of those are reported as Failed 550.? (e.g. Failed - 550 5.5.0 Requested action not taken: mailbox unavailable. [DB5EUR03FT029.eop-EUR03.prod.protection.outlook.com])
Since we have exactly two, that's not enough to necessarily establish a pattern. It could be coincidence that they're both hotmail addresses, or it could not. 1. Is anyone else having trouble with hotmail addresses? And, these failures are *immediate* so it's something quite at their source. 2. Given that this is happening, if I decide to pay for the month just to be able to manually add the addresses myself as the group owner, would getting around the invitation problem likely protect me from regular message delivery problem, or is this the sign of annoyingly bad things to come, even if the members were somehow subscribed?? :) Our group isn't necessarily the most tech savvy bunch, but I'm going to see whether these two members are able to go to the website themselves and apply to join the group and see what happens. Maybe initiated on their end will also circumvent the problem. Thanks for any thoughts/comments on this! Sarah. |
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Sarah,
Have you tested the email addresses directly from an email client? Meaning not group.io, but a normal account somewhere. Usually when I see a 550, there is a wrong char in the address somewhere. -Ken Cameron, Member JMRI Dev Team www.jmri.org www.fingerlakeslivesteamers.org www.cnymod.org www.syracusemodelrr.org |
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Sarah, Failed - 550 5.5.0 Requested action not taken: mailbox unavailable. What Ken said - this error normally means that the address doesn't exist. If these are being entered manually from a handwritten sign-up sheet, in addition to the usual typo suspects (i vs l, o vs 0) if you entered them with the <user@...> brackets, watch out for leading or trailing spaces in between angle brackets and the email address itself. 2. Given that this is happening, if I decide to pay for the month just to be able to manually add the addresses myself as the group owner, would getting around the invitation problem likely protect me from regular message delivery problem, or is this the sign of annoyingly bad things to come, even if the members were somehow subscribed?? :) If those addresses are in fact bad they would immediately go on Bouncing status. That's not too annoying or bad for you, but it does mean that the intended recipient won't receive any group messages. In my PTA group I usually do pay for Premium for a month surrounding our major membership drives (registration, back to school night, open house). That's primarily for my own convenience in not having to track down people who don't respond to their invitations. But that's different than ones that got an error response to the invite. The latter generally have to be checked for typos or tracked down for correction. Our group isn't necessarily the most tech savvy bunch, but I'm going to see whether these two members are able to go to the website themselves and apply to join the group and see what happens. Maybe initiated on their end will also circumvent the problem. That can work also, but if they don't enter their own email address correctly then they won't get any confirmation email back from and you will see them as a (pending) member with the NC badge (Not Confirmed). So that can be frustrating too, as it also means that the person does not receive any group messages. Seeing them as NC might also mean that they didn't respond to the confirmation email, even though their address was correct. In both cases (bouncing and NC) you can click a button in their membership page to have Groups.io send a corrective message to their address. But if the address itself is bad that won't do any good. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
Sarah Rainsberger
Ken Cameron
Shal Farley