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Individual E Mails

David Sayles #18873 We had a new person join our group today but the setting was inccorrect. ?It used the option of No EMail. ?That was corrected about an hour later but the person is not receiving any EMail three hours later. Is there a 24 hour waiting period becuase it was set up incorrectly? ?Has anyone else had this issue and if so, what was done. ?I know I can delete the E Mail and have him rejoin but was looking for any other ideas. David
Junu Kim All Messages By This Member #18874 Adding to David's post here: In case it matters, the email domain of the new subscriber is verizon.net Thanks. Junu
Bruce All Messages By This Member #18876 On Mon, Sep 23, 2019 at 04:32 PM, David Sayles wrote: We had a new person join our group today but the setting was incorrect. ?It used the option of No EMail. ?That was corrected about an hour later but the person is not receiving any EMail three hours later. Based on your subject line I assume you have him on individual emails? Has anything been posted to the group in that interval? If not, it stands to reason that he wouldn't have received anything. If the correction involved subscribing him to one of the digest modes, a digest will not be sent until such time that enough messages are collected. A digest is sent after 12 messages arrive or at the end of the day, whichever comes first.? Is there a 24 hour waiting period becuase it was set up incorrectly? It's been my experience that changes to a subscriber's email setting take place immediately. If you're concerned that verizon may be blocking delivery, open his member record again and click the Email Delivery History button at the top of the resulting page. Hope this helps, Bruce -- The system Help is your friend.??/static/help
Shal Farley Member Profile All Messages By This Member #18877 David, We had a new person join our group today but the setting was inccorrect.? It used the option of No EMail. When a new member joins your group that person's initial Email Delivery setting would come from the Default Sub Settings tab in your group's Settings page. Check there to be sure new members are set up the way you want them. Otherwise the most likely cause is that the member selected it him/herself, either when filling out the Subscription form (if he/she joined via the web) or by email command. That was corrected about an hour later but the person is not receiving any EMail three hours later. As Bruce said, you may want to check the member's Email Delivery History to see what that says. That might indicate that Verizon has rejected (bounced) some group messages. If there are no Recent Bounces but the Most Recent Successful Delivery is not (yet) showing the most recent message in your group that might indicate that Verizon is delaying delivery () messages from Groups.io. Is there a 24 hour waiting period becuase it was set up incorrectly? No. I know I can delete the E Mail and have him rejoin ... I think that is unlikely to help. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list
Shal Farley Member Profile All Messages By This Member #18878 David, That was corrected about an hour later but the person is not receiving any EMail three hours later. Another thing to check, on the person's Membership page, is Message Selection, in the Advanced Preferences section (expander). If the member has selected Following Only then he/she would be sent only group messages in topics or hashtags he/she is following. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list

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