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A member of my discussion group forwarded me the following email message. I recall that a member can have their account suspended because the ISP is doing something IO does not like (I don't remember what). The member is supposed to get an email message from IO that allows the person to make their account active again. Is the message below this email message? I am sure it is, but since this is the first time this has happened I need to make sure it is so that I don't give the wrong advice.
Stan

On Wed, Aug 28, 2019 at 11:21 PM, Stan Gorodenski wrote:

A member of my discussion group forwarded me the following email message.

Stan -- This is the standard "bounce probe." The fact that your subscriber actually received it suggests that whatever the problem was has subsequently been resolved. I would be interested to know what email provider (domain name) he is using, as this seems to happen on a fairly regular basis with some of them.

Anyway, he should click on the provided link to unbounce his account (or log into groups.io and click on the red banner). Until this is done, group email delivery will continue to be suspended (for him). More information on bounce handling than you probably ever wanted to know can be found at?/static/help#bouncing

Hope this helps,
Bruce
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The system Help is your friend.??/static/help

Stan,

See this help page from the wiki -?/g/GroupManagersForum/wiki/dealing-with-bouncing

I think this will do the trick.

Frances
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On Wed, Aug 28, 2019 at 10:27 PM, Bruce Bowman wrote:

This is the standard "bounce probe." The fact that your subscriber actually received it suggests that whatever the problem was has subsequently been resolved. I would be interested to know what email provider (domain name) he is using, as this seems to happen on a fairly regular basis with some of them.

Anyway, he should click on the provided link to unbounce his account (or log into groups.io and click on the red banner). Until this is done, group email delivery will continue to be suspended (for him).

First, thank you everyone who responded.

Bruce, with regard to your question, the email provider is Cox Communications here in Phoenix, Arizona.
Stan