Bouncing member not receiving probe
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Greg, She has informed me that she hasn't received any messages from the group for quite some time. Groups.io has her listed as bouncing with a red box with a white letter "B". That's why she's not receiving group messages - both Bouncing (blue) and Bounced (red) status means Groups.io has stopped sending ordinary group messages. Please click on her row (anywhere but the check box) to open her Membership page. Then click the Email Delivery History tab to see what reason(s) sbcglobal gave for bouncing group message(s). Report them here if you want help understanding the Reason(s). I clicked on the "Send Message" button, and she received a message from the group's owner (me). I clicked on "Send Bounce Probe", but she says she didn't receive anything from the bounce probe. That's interesting. It is possible that sbcglobal misdirected the bounce probe into her Spam folder, that would be a place she should check if she hasn't already. She'll need to receive a bounce probe in order to "unbounce" her Groups.io account (the Bouncing or Bounced status affects all of her Groups.io subscriptions, if she's in more groups than just yours). Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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davew, I've got a bouncer who swears he has no such SPAM messages, That may mean that his email service rejected the bounce probe(s) as well. He may have to contact the technical support for his service and read them the response code (from the Reason column in the Recent Bounces section of the Email Delivery History tab on his Subscription page. Hopefully they can use that information to correct the problem. It isn't supposed to happen, but it is also possible that his email service discarded the bounce probe message(s) after accepting them. ? but i wonder if he just deleted them by accident without thought to the different subject shown. That's also possible. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
Shal Farley