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Delayed request for moderator approval


 

I have it set up to require the first message from a new member be moderated.? I got a request for moderation just now and approved it BUT that message got posted 3 days ago and I am just now getting the request for approval.? That makes me look bad as a moderator.? What is going on?


 

Michael,

I got a request for moderation just now and approved it BUT that
message got posted 3 days ago and I am just now getting the request
for approval. ... What is going on?
Most likely your email service greylisted the notification.


If you know how to view the full header of that notification email you can paste a copy in this tool to extract the dates/times at which it was handled by various servers on its way to you.


That isn't likely to be conclusive: the symptom of greylisting is that there's a large delay at the hop from Groups.io to your service; which you might interpret as Groups.io not sending it or your service not being ready to receive it until after that delay.

Another thing to check would be the Bounce History page in your Groups.io Account. If you have bounces with a reason mentioning a delay or deferral those would be instances where the message actually failed reaching you due to your email service delaying or deferring the message too much.

Shal



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