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Canadian member?

psb b All Messages By This Member #14964 We have a Canadian member who is not getting all our posts in her email account. ?She only gets about 2 a day. ?The rest of us are getting them all. ns.sympatico.ca Any advice? Thanks!
Frances All Messages By This Member #14967 Hi Is it possible that your Canadian member has advanced subscription preferences so that she gets only the first message in any thread? If you check your members list, (Admin, Members) see whether she is marked as FF (turquoise).? If she does, she can click to follow individual threads using the footers in the email. Or she can change her subscription. Frances Toronto, Canada? -- /g/GroupManagersForum/wiki /static/help More help: use the search button at the top of the Messages list.
psb b All Messages By This Member #14971 Thank you, Frances, but that is not the case. She can post to the group, but nothing comes in her email inbox. ?Could this be a bug like the next post from Sugar?
Sugar All Messages By This Member #14973 开云体育 Oh wow, I have heard of this but some of my Canadian friends issue has been resolved I don’t live in Canada though. Hope there is something that can be done. toggle quoted message Show quoted text From: [email protected] <[email protected]> On Behalf Of psb b via Groups.Io Sent: Saturday, February 16, 2019 4:33 PM To: [email protected] Subject: Re: [GMF] Canadian member? ? Thank you, Frances, but that is not the case. She can post to the group, but nothing comes in her email inbox. ?Could this be a bug like the next post from Sugar?
Shal Farley Member Profile All Messages By This Member #14976 psb, We have a Canadian member who is not getting all our posts in her email account.? She only gets about 2 a day.? The rest of us are getting them all. Have a look in the Email Delivery History tab of that member's subscription page (from the Members list). That might give you a clue if her mailbox service is rejecting some of your group's messages. If there are any Unsuccessful or Bounces listed there the Reason text might be informative. Also ask the member to make sure that group messages aren't being diverted to her Spam/Junk folder, or Trash, or anyplace other than her Inbox. If either one is happening then it is something she needs to work out with her email mailbox service. The fact that other members are getting all the group's messages hints that it is not a problem on Groups.io's end, especially since you've checked her subscription settings. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list
psb b All Messages By This Member #14977 Thank you, Shal. ?Will proceed from your suggestions! p.s. ?Email history fine. ?She is checking from her end. ?Thanks again. ~~Pamela~~ http://thequeensbs.blogspot.com? "Every time you tear a leaf off a calendar, you present a new place for new ideas and progress." ?~~Charles Ketterin?? ? On Saturday, February 16, 2019, 10:12:03 PM EST, Shal Farley <shals2nd@...> wrote: psb, We have a Canadian member who is not getting all our posts in her email account.? She only gets about 2 a day.? The rest of us are getting them all. Have a look in the Email Delivery History tab of that member's subscription page (from the Members list). That might give you a clue if her mailbox service is rejecting some of your group's messages. If there are any Unsuccessful or Bounces listed there the Reason text might be informative. Also ask the member to make sure that group messages aren't being diverted to her Spam/Junk folder, or Trash, or anyplace other than her Inbox. If either one is happening then it is something she needs to work out with her email mailbox service. The fact that other members are getting all the group's messages hints that it is not a problem on Groups.io's end, especially since you've checked her subscription settings. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list

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