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Trying to delete only 1 attachment in a moderate message

Leeni
 

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I had sent a message to beta and Catlady said I should post my concern in support which?I did. I said thank you to her and also said I wasn't sure if it was a bug or not.
It has been quite a while and I have heard nothing back except the auto message saying support received my email.
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What is happening: when I go to moderate a message from the website and there are lets say 5 attachments. I need to delete 1 of them because it goes against the rules of my group. So I check the box where it says to delete that one attachment.
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Then I approve the message and it gets sent to the group.
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All of the attachments are then gone, not just the one that needed to be deleted.
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Ilene
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Edited

Ilene,
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I had sent a message to beta and Catlady said I should post my concern in support which?I did. I said thank you to her and also said I wasn't sure if it was a bug or not.


Since the attachments have individual checkboxes I concur with J_Catlady that this is a bug, not a feature suggestion (the feature is present, but not working).

?
It has been quite a while and I have heard nothing back except the auto message saying support received my email.

It can take a few days, or longer, for Mark to respond. He tends not to reply until he's fixed the problem, unless he has questions about it. This seems too clear for him to have questions, so you may not get a personal response until it is fixed.

Shal
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On Wed, Feb 13, 2019 at 07:29 PM, Leeni wrote:
What is happening: when I go to moderate a message from the website and there are lets say 5 attachments. I need to delete 1 of them because it goes against the rules of my group. So I check the box where it says to delete that one attachment.
?
Then I approve the message and it gets sent to the group. All of the attachments are then gone, not just the one that needed to be deleted.
Leeni -- I have been unable to replicate this behavior in my test group, using a mix of photos and PDF files. Has it happened more than once? What flavor of attachments are we talking about??
?
Regards,
Bruce?
--
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Leeni
 

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Okay, so I already have a note in support so I will just wait for Mark to get to it.
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In the meantime the work around for me would be to reject the message with a note to the member asking them to resend without the Adult Content attachment since we are a G rated group.
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Thanks, Ilene
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-------Original Message-------
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Date: 2/13/2019 6:43:02 PM
To: GMF
Subject: Re: [GMF] Trying to delete only 1 attachment in a moderate message
?
Ilene,
?

?
I had sent a message to beta and Catlady said I should post my concern in support which?I did. I said thank you to her and also said I wasn't sure if it was a bug or not.


Since the attachments have individual checkboxes I concur with J_Catlady that this is a bug, not a feature suggestion (the feature is present, but not working).

?
It has been quite a while and I have heard nothing back except the auto message saying support received my email.

It can take a few days, or longer, for Mark to respond. He tends not to reply until he's fixed the problem, unless he has questions about it. This seems to clear for him to have questions, so you may not get a personal response until it is fixed.

Shal
--
Help: /static/help
More Help: /g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list
?
Leeni
 

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Yes,?it has happened more then once
They have been PSP Tubes, PNG, JPG and Gif images
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They aren't PDF files or word texts.
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They are all graphic images.
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Ilene?
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-------Original Message-------
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Date: 2/13/2019 7:21:50 PM
Subject: Re: [GMF] Trying to delete only 1 attachment in a moderate message
?
On Wed, Feb 13, 2019 at 07:29 PM, Leeni wrote:
What is happening: when I go to moderate a message from the website and there are lets say 5 attachments. I need to delete 1 of them because it goes against the rules of my group. So I check the box where it says to delete that one attachment.
?
Then I approve the message and it gets sent to the group. All of the attachments are then gone, not just the one that needed to be deleted.
Leeni -- I have been unable to replicate this behavior in my test group, using a mix of photos and PDF files. Has it happened more than once? What flavor of attachments are we talking about??
?
Regards,
Bruce?
--
The system Help is your friend.??/static/help
?

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