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Understanding message in Email Delivery History

Yvette Money #13784 I apologize if this seems too basic to most, but I don't understand what the response line is actually telling me because I don't understand the codes listed.? I am just wondering about this message in a potential member's Email Delivery History.? We are awaiting a response from this person before we approve their membership application and the deadline for approval is looming.? This is what I see: Most Recent Successful Delivery Message Post To Subscriber Delivered Dec 5 Response 2.6.0 <[email protected]> [InternalId=6433861077272, Hostname=AM5EUR03HT157.eop-EUR03.prod.protection.outlook.com] 12740 bytes in 0.353, 35.158 KB/sec Queued mail for delivery -> 250 2.1.5 Does this mean that the person's email provider is holding the message we sent and waiting to deliver it (possibly because the inbox is full), or does it mean that the person's response to us is waiting to be delivered to us? -- Yvette in Ontario
Duane All Messages By This Member #13785 This means that outlook accepted the email from your group and has queued it for delivery to the person.? How long it's held is anyone's guess.? If the inbox were full, it would be a different code number instead of 2.6.0, probably 4.2.2 or 5.2.2.? I don't know that it's the best source, but there's a decent explanation at http://emailaddressmanager.com/tips/codes.html Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions
Shal Farley Member Profile All Messages By This Member #13786 Yvette, Response 2.6.0 <[email protected]> [InternalId=6433861077272, Hostname=] 12740 bytes in 0.353, 35.158 KB/sec Queued mail for delivery -> 250 2.1.5 Does this mean that the person's email provider is holding the message we sent and waiting to deliver it In computer terms a queue does not imply a human-perceptible delay. More to the point, a code beginning with 2 means success, no further intervention is required. The statement "Queued mail for delivery" may be technically accurate, but completely meaningless to users: the mail probably passed through that queue and reached the member's Inbox in a fraction of a second. or does it mean that the person's response to us is waiting to be delivered to us? No, the Email Delivery History is only about outbound messages, from the group to the members. Problems related to inbound messages will show up in the group's Activity Log. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list
Toby Kraft All Messages By This Member #13787 Yvette, The most important part of the message is "Successful Delivery" - the subscriber's mail service accepted the message.? The details are interesting but of no real concern as the message has been delivered and is now in the subscriber's "hands" so to speak.? If you need to follow up with the subscriber/applicant, a direct email is best - either from your email or the Send Message function on the member's page on groups.io. Toby
Yvette Money #13793 Thank you all for your responses.? It is clearer now.? I did send a direct email last week since we hadn't heard a response (which corresponds to the Dec 5th date shown) but have had no response to that one either.? Since the time frame for accepting the subscription is up today, the person will now be automatically rejected and will have to apply again, I guess. I'm glad the person actually got the email so that I don't have to wonder if they never received it and missed out on joining because their email provider didn't send it on to them. Our group only approves subscription requests of people who respond with a little letter of information explaining their interest in our hobby so that we don't accept robots etc. -- Yvette in Ontario
Shal Farley Member Profile All Messages By This Member #13794 Yvette, I guess. I'm glad the person actually got the email so that I don't have to wonder if they never received it and missed out on joining because their email provider didn't send it on to them. One thing you don't know is whether the email service delivered it to the person's Inbox or Spam folder (or even their Trash). So it is still possible that the person didn't see the invitation if they don't check their Spam (or Trash) folder periodically. Or their Inbox for that matter. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list
Yvette Money #13809 On Fri, Dec 14, 2018 at 02:06 PM, Shal Farley wrote: One thing you don't know is whether the email service delivered it to the person's Inbox or Spam folder (or even their Trash). So it is still possible that the person didn't see the invitation if they don't check their Spam (or Trash) folder periodically. Or their Inbox for that matter. Very true.? I hadn't thought of that.? I will just have to wait and see if the person applies again as they have now dropped off the pending subscription list. ? -- Yvette in Ontario

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