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FW: group.io dns name server issues

 

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Mark and Shal,

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For the past few weeks my ssv forum group has been plagued with Cox bouncing emails for several hundred of my forum members.? I¡¯ve spent several hours talking with Cox Tier2 data people and so far they have not been much help.? I¡¯ve had my members who are affected, and computer savvy enough, sending ¡®unblock¡¯ messages to? ¡®unblock.requests@...¡¯ but so far no real help. I¡¯ve had limited success with unsubscribing then resubscribing some of the members who are showing as ¡®bouncing¡¯, but with over 2,100 members that is taking a lot of my time and isn¡¯t totally effective in remedying the situation.

?

One of my SSV Forum members did get this message from Tier2 Elite Support and I¡¯m passing it on to you to see if you can be of any help to me.

Thanks for any input.

Harlan Steinle



-------- Original Message --------

Subject:

group.io dns name server issues

Date:

Thu, 15 Nov 2018 19:46:43 -0600

From:

Tier 2 Elite Support <omahatier2@...>

To:

kaloka@...

?

Groups.io nameserver DNS issues with cox.net email accounts. This is NOT a cox issue. Cox is NOT blocking groups.io from working. This is a DNS issue with groups.io with the DNS nameserver. Based on what I¡¯m seeing the issue looks to be DNS related.? We require valid nameserver reverse query and that is failing.? 
?
AIL: The following nameservers are listed at your nameservers as nameservers for your domain, but are not listed at the parent nameservers (see RFC2181 5.4.1). You need to make sure that these nameservers are working.If they are not working ok, you may have problems! 
dns4.groups.io
dns3.groups.io
?
??????? Missing nameservers reported by parent
?
In regarde to this issue who ever is running the groups.IO for the living community needs to reach out to groups.io and have them update DNS so the nameservers resolve properly. Cox can not do this it is not a server owned by Cox we can not touch this. Cox is not blocking this groups.io needs to update the DNS nameserver
**
This is not a monitored email account. Please do not send any inquiries.
?
Thank you,
Cox Communications
?
?
?
?
?
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Harlan --



This looks very useful and may serve to finally fix this ongoing problem with cox.net!


?


Unfortunately, no one within groups.io support monitors GroupManagersForum. Please send this same message to [email protected] so that Mark Fletcher can take appropriate action.


?


Thanks!
Bruce

-- 
The system Help is your friend.??/static/help

				
				
				
			

			
			

	

	
			

			

				
					

				
				
			

			

				

					

				

			

			
			
			

			


				
	



			
		
			
				
	

		
			

			
			

			
			
			

				

					


						
							
								
								
									Jim Higgins
								
							
						
					

					

						
							


						
						 
						
							
							
						
						
					

				

			

			

			

				
Woo hoo! Indeed! I was able to verify most of the Cox statement (below) maybe 15 minutes ago, but upon doing more checking I found that changes were being made by Groups.io as I was looking (actually were made a bit earlier and just now propagating).

If all the issues Cox mentioned are fixed this should fix not only the problems with mail delivery to Cox, but also head off problems elsewhere.

Jim H



Received from Harlan Steinle at 11/17/2018 06:41 AM UTC:

				
					
					

					


One of my SSV Forum members did get this message from Tier2 Elite Support and I'm passing it on to you to see if you can be of any help to me.


-------- Original Message --------
Subject: group.io dns name server issues
Date: Thu, 15 Nov 2018 19:46:43 -0600
From: Tier 2 Elite Support

Groups.io nameserver DNS issues with cox.net email accounts. This is NOT a cox issue. Cox is NOT blocking groups.io from working. This is a DNS issue with groups.io with the DNS nameserver. Based on what I'm seeing the issue looks to be DNS related. We require valid nameserver reverse query and that is failing.

AIL: The following nameservers are listed at your nameservers as nameservers for your domain, but are not listed at the parent nameservers (see RFC2181 5.4.1). You need to make sure that these nameservers are working.If they are not working ok, you may have problems!

dns4.groups.io
dns3.groups.io

Missing nameservers reported by parent

In regarde to this issue who ever is running the groups.IO for the living community needs to reach out to groups.io and have them update DNS so the nameservers resolve properly. Cox can not do this it is not a server owned by Cox we can not touch this. Cox is not blocking this groups.io needs to update the DNS nameserver

This is not a monitored email account. Please do not send any inquiries.

Thank you,
Cox Communications

					


				
				
				
			

			
			

	

	
			

			

				
					

				
				
			

			

				

					

				

			

			
			
			

			


				
	



			
		
	

	
	
	
	


	

		
		
		
		
		
	

	

		
		
		
		
		
	

	
	

		
		
		
		
	



	

		
		
		
		
		
		
	

	

	

		

	

		

			
	
		

			
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