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Not receiving ad letters from a group

 

I am having problems receiving the ad letter from one of my groups.? Never had the problem until they moved the groups here.?? I receive the reminders just fine, but not the ad letter itself.? Can anyone help me to figure out why?
 

On Fri, Oct 26, 2018 at 11:55 AM, Terry Bockhaus wrote:
I am having problems receiving the ad letter from one of my groups.? Never had the problem until they moved the groups here.?? I receive the reminders just fine, but not the ad letter itself.? Can anyone help me to figure out why?
I'm not sure what an ad letter is, but I suspect you have a problem with your subscription settings. It sounds like you are somehow receiving calendar reminders but have regular group email delivery turned off.

Try sending a blank email to [email protected]. Of course, replace GROUPNAME with the actual name of your group.

Or if you are logged in, go to your group, click on Subscription on the left-side menu bar, click on Individual Messages on the resulting page, then scroll down and click on Save.

Doing either one of these should set that group's message delivery back to Individual Emails.
?
You can send inquiries like this directly to the owner of your group via [email protected]. The group owner should be able to look at your subscription settings online and help you to troubleshoot any subscription problems.

Hope this helps,
Bruce
--
The system Help is your friend.??/static/help
[email protected]
 

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I am the owner of the group she is talking about.
Her settings are fine as they?were?on individual mail.
She started asking me to help her and after several attempts?to trouble shoot with her?we weren't able to help her anymore.
?
She does receive the calendar messages because they come directly from group IO.??
?
The Ads letter she is talking about is the only piece of mail that my group sends out and it is sent out from a personal email address that I use for that group. It is an advertising ads letter that is pretty big and contains about 50 or so ads from group owners who wish to advertise their groups.
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She said she doesn't receive my mail when I send it out to the group.
Everyone else receives it just fine.
?
Ilene
?
?

-------Original Message-------
?
Date: 10/26/2018 11:43:25 AM
Subject: Re: [GMF] Not receiving ad letters from a group
?
On Fri, Oct 26, 2018 at 11:55 AM, Terry Bockhaus wrote:
I am having problems receiving the ad letter from one of my groups.? Never had the problem until they moved the groups here.?? I receive the reminders just fine, but not the ad letter itself.? Can anyone help me to figure out why?
I'm not sure what an ad letter is, but I suspect you have a problem with your subscription settings. It sounds like you are somehow receiving calendar reminders but have regular group email delivery turned off.

Try sending a blank email to [email protected]. Of course, replace GROUPNAME with the actual name of your group.

Or if you are logged in, go to your group, click on Subscription on the left-side menu bar, click on Individual Messages on the resulting page, then scroll down and click on Save.

Doing either one of these should set that group's message delivery back to Individual Emails.
?
You can send inquiries like this directly to the owner of your group via [email protected]. The group owner should be able to look at your subscription settings online and help you to troubleshoot any subscription problems.

Hope this helps,
Bruce
--
The system Help is your friend.??/static/help
?
Gerald Boutin
 

On Fri, Oct 26, 2018 at 03:29 PM, magicalkingdomgroups@... wrote:
I am the owner of the group she is talking about.
Her settings are fine as they?were?on individual mail.
She started asking me to help her and after several attempts?to trouble shoot with her?we weren't able to help her anymore.
?
She does receive the calendar messages because they come directly from group IO.??
?
The Ads letter she is talking about is the only piece of mail that my group sends out and it is sent out from a personal email address that I use for that group. It is an advertising ads letter that is pretty big and contains about 50 or so ads from group owners who wish to advertise their groups.
?
She said she doesn't receive my mail when I send it out to the group.
Everyone else receives it just fine.
?
Ilene
?
?
?
?
So, it seems that this particular message is a large email that is primarily advertising and other messages get through fine. Perhaps it is being blocked as spam.
?
--
Gerald
[email protected]
 

That could be that her email provider is blocking it as spam.
It is a?rather large email 422KB in size?and she is the only one who is having problems?getting it.
?
I believe she?also said she can't even grab it from the group's message page.
?
Ilene?
[excess quote trimmed by moderator]
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-------Original Message-------
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Date: 10/26/2018 3:06:39 PM
Subject: Re: [GMF] Not receiving ad letters from a group
?

?
So, it seems that this particular message is a large email that is primarily advertising and other messages get through fine. Perhaps it is being blocked as spam.
?
--
Gerald
?
?

 

On Fri, Oct 26, 2018 at 01:29 PM, magicalkingdomgroups@... wrote:
She said she doesn't receive my mail when I send it out to the group.
Everyone else receives it just fine.
Since everyone else receives it, the problem is with 1) her settings, 2) her email service, or 3) it's going into the spam folder.? As the owner, you can verify her settings.? If that's not the problem, there's something going on with her service.? Check her account to see if it's bouncing and go from there.

Duane
--
Help: /static/help
GMF's Wiki: /g/GroupManagersForum/wiki
Search button at the top of Messages list
A few site FAQs: /static/pricing#frequently-asked-questions
 

Ilene,
Your wording is somewhat confusing.? Is the email sent directly from the personal email you mention?
or is it sent from that personal email, through to your group at groups.io and from groups.io to this person?

If it is the first case, direct from your personal email, it is far more likely to be blocked by her service AND you may be Blacklisted as a result.
You might try sending her a duplicate of it via her Subscription where you can send her an email as an owner and cc yourself since you seem to indicate that groups.io email is getting through to her.
Bob
--

Bob Bellizzi

Founder, Fuchs Friends??
Founder & Executive Director,?
 

Ok, I?went into my e-mail settings from my?Internet provider?and added io to the?lost of ok mail.? I did?see that I get mail a lot bigger than the 422kb.? I have one right now that is 992KB.? I am going to call my Internet provider and see if they have any ideas too..
?
?
?
?
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-------Original Message-------
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Date: 10/26/2018 4:43:28 PM
Subject: Re: [GMF] Not receiving ad letters from a group
?
That could be that her email provider is blocking it as spam.
It is a?rather large email 422KB in size?and she is the only one who is having problems?getting it.
?
I believe she?also said she can't even grab it from the group's message page.
?
Ilene?
[excess quote trimmed by moderator]
?
?
?

[email protected]
 

Her account settings are just fine.
She isn't bouncing, I just checked.
I think it is an isolated incidence that is occurring with her email.
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Her last email to me said she changed her password and wants to see if that helps.
I will let you know as tomorrow another email goes out to the group.
Ilene
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?
?
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-------Original Message-------
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From: Duane
Date: 10/26/2018 5:09:26 PM
Subject: Re: [GMF] Not receiving ad letters from a group
?
Since everyone else receives it, the problem is with 1) her settings, 2) her email service, or 3) it's going into the spam folder.? As the owner, you can verify her settings.? If that's not the problem, there's something going on with her service.? Check her account to see if it's bouncing and go from there.

Duane
--
Help: /static/help
GMF's Wiki: /g/GroupManagersForum/wiki
Search button at the top of Messages list
A few site FAQs: /static/pricing#frequently-asked-questions
?
?

[email protected]
 

The email is sent directly from my personal email address through to the group IO's group address. Then groups IO sends it to this person as well as to the other 79 members of the group.
?
This only seems to be happening to her. Everyone else receives the email just fine.
?
Ilene?
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?

-------Original Message-------
?
Date: 10/26/2018 5:37:43 PM
Subject: Re: [GMF] Not receiving ad letters from a group
?
Ilene,
Your wording is somewhat confusing.? Is the email sent directly from the personal email you mention?
or is it sent from that personal email, through to your group at groups.io and from groups.io to this person?

If it is the first case, direct from your personal email, it is far more likely to be blocked by her service AND you may be Blacklisted as a result.
You might try sending her a duplicate of it via her Subscription where you can send her an email as an owner and cc yourself since you seem to indicate that groups.io email is getting through to her.
Bob
--

Bob Bellizzi

Founder, Fuchs Friends??
Founder & Executive Director,?

?
?

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