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I have a very full and not-public calendar that our members would like to subscribe to. We seem to be having lots of issues. I hope someone can make some suggestions that might help or point me to a help page...

My members who use android phones are not able to subscribe to the calendar from their?google calendar. Does the groups.io calendar have to be public for them to subscribe? They are able to subscribe to other calendars.

My members who use cozi?can subscribe but only some of the events show up.

For members who can subscribe from their google calendar, the group.io calendar recently just disappeared. It is still visible on ical.

The members who subscribe using ical can see all events except one.?

Please help, things were working fine and now they are not and my members are getting frustrated!

Thank you!
Paige Loter

Paige,
There is some info here ->?/g/GroupManagersForum/wiki/Sync-with-your-Google-Calendar
Be sure to check the visibility of your calendar in Admin -> Settings


Groups.io provides an ics file (feed.ics) via a custom URL.? The ics file contains the events in your group calendar.? What the client (user's calendar program) does with those events is the client's responsibility.
There is no mechanism for groups.io to push new/updated events to the client, the client can only poll the server to see if the feed.ics file contains new contents.? Google seems to poll daily.
I use Google calendar and an android phone (8.0.1) and can view group events on my PC and phone calendars.? Also check calendar settings to ensure that the subscribed calendar is enabled for sync and viewing (checkboxes in both cases).
Some (on google forums) have reported that the refresh is not too reliable and the only workaround I'm aware of is to remove and re-add the calendar. YMMV.
Thanks.
Toby

Thank you,?Toby. I have used the wiki to help many people subscribe to the calendar. It works fine. Except for the Android users.?

My calendar setting is already at "Subscribers can view, moderators can edit"

I realize that cozi and google and ical will receive the same ics file and handle it differently, but I'm wondering if there is some reason why some events show up and others do not. Have we set something on those specific events to make them not appear or appear? I can't figure out what it would be since they were all entered by the same person in the same way.?

All members of my group that have tried have been able to successfully subscribe to the calendar either with google or ical... except the android users. There are a couple of them. I will check that they have settings on their end to enable sync and viewing.?

Regarding the google refresh, I had my calendar subscribed on google and ical. Both working fine. Two days ago my calendar events disappeared from google on my computer but not on my phone or on ical. I did not change anything. I tried removing the calendar and resubscribing. It appears on the left as one of my calendars but it is empty. What's going on? It was working fine a couple of days ago and I haven't changed anything?

Paige

On Sat, Oct 13, 2018 at 02:16 PM, Paige Loter wrote:

Two days ago my calendar events disappeared from google on my computer but not on my phone or on ical.

That would make me think that Google is 'improving' things again.? They've changed things before that have caused problems for Groups.io.

Duane
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Paige,
Hmm, that does seem strange, especially the disappearance of the gio calendar from the online google calendar (I assume you mean on the web) and still show on the phone.? The phone calendar is synced from the online one for the account so if it's gone from one, it should be gone from the other.? AFAIK, android phone users would still use the online web calendar to subscribe, right?? I don't see that ability in the phone app.??
I don't know of anything that would have some events appear and others not.
Toby

On Sat, Oct 13, 2018 at 08:16 PM, Paige Loter wrote:

Two days ago my calendar events disappeared from google on my computer but not on my phone or on ical. I did not change anything.

Morning Paige,

My Groups.io Calendar content continues to be displayed within my on-line Google Calendar (using laptop & Chrome), thus the URL .ics feed (as set in Google - 'Setting for other Calendar') still works okay.

Cheers

Jack(;>J

When adding a groups.io calendar to Google calendar, add "?nocache" at the end of the URL. This seems to help with a changed event not refreshing in Google calendar.

On Sun, Oct 14, 2018 at 03:37 PM, Toby Kraft wrote:

AFAIK, android phone users would still use the online web calendar to subscribe, right?? I don't see that ability in the phone app.

I have an Android phone (and hence a Google account).. I sync my Groups.io calendar to the calendar on my Google account.? Then, on the default calendar app on my phone I go to Manage Calendars and set the display to include the Google calendar. There may be a simpler way but I didn't see one at the time I set it up.

Andy