¿ªÔÆÌåÓý

Not getting messages


 

I have a member who is @yahoo.com. He's not getting individual e-mails from the group. Is this generic to yahoo, or an individual issue. Any solutions?


 

Go to Admin>Members and look at his subscriber record. Does it should a blue or red "B"? If so, his email is bouncing. Click on his Email Delivery History (button at the top) to see details. Assuming his Y!Mail account is actually working now, you can manually send him a bounce probe. When he clicks on the link in that email, it will unbounce his account.

Failing that, click on the user record to open it. Scroll down to Email Delivery. Is he set to No Email or Special Notices? If so, switch him to Individual Messages and click the Save button.

Hope this helps,
Bruce
--
The system Help is your friend.??/static/help