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Applicant's Application is Missing

 

Hi All,
This is for a premium group. We require a new applicant to supply some information before approving membership. The application was July 18th and I got the requested information today, July 22. When I went to approve the membership, the application was not there so I went looking & found it in the Past Member list as having Left. I checked the applicant's history and the only activity is "applied for membership via web." I've not received a notification of them leaving.

I wonder if this applicant emptied their Spam folder with the application reply notice in the Spam folder? If so, why doesn't that show in the History & why didn't I get a notification? Their ISP is MSN.

As I write this, it is beginning to sound more like a bug yet I'm not sure how to test. I'll add the member but would like to hear what you think about this.

TIA,
Paul, Ohio, USA
 

Paul,

When I went to approve the membership, the application was not there
so I went looking & found it in the Past Member list as having Left.
It is possible for a pending member to unsubscribe and thereby withdraw their request to join. Though why one would do that and also give you the requested information is mysterious.

I checked the applicant's history and the only activity is "applied
for membership via web."
Check also the group's Activity log to see if there's more information about that email address. Possibly there are entries there that should also appear in the member's own log.

There was another report of an un-logged departure recently, and the answer from support was that the person had deleted their Groups.io account (not just unsubscribed from the group). I'm not sure if that omission in the log system has been fixed, or even if it is practical to fix it.

I've not received a notification of them leaving.
Probably because he/she wasn't yet a member. That may be another omission in the mechanism. It seems like having notified you of the request, the system should also notify you of a withdrawn request.

I wonder if this applicant emptied their Spam folder with the
application reply notice in the Spam folder? If so, why doesn't that
show in the History & why didn't I get a notification?
That's an interesting edge case. I don't know what the system would do with a spam report for the Pending notice. Perhaps treat it like an unsubscription, that is withdrawal of the request. But I agree that if that were the case it ought to be logged at very least and preferably notified as well.

I'll add the member but would like to hear what you think about this.
I'm mostly curious as to whether the group's Activity Log sheds any more light on the situation.

Shal


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Hi Shal,

Thanks for replying. I checked the activity log and the only activities are the application and now, where I added them to the group. After what you just sent, I'm leaning more towards them deleting the Spam Folder

I send an email to new members that explains the group and I asked this member about emptying the spam folder. I've not heard back, I'll post if they do answer.

Paul, Ohio, USA


On Sunday, July 22, 2018, 11:10:23 AM EDT, Shal Farley <shals2nd@...> wrote:


Paul,

> When I went to approve the membership, the application was not there
> so I went looking & found it in the Past Member list as having Left.

It is possible for a pending member to unsubscribe and thereby withdraw
their request to join. Though why one would do that and also give you
the requested information is mysterious.

> I checked the applicant's history and the only activity is "applied
> for membership via web."

Check also the group's Activity log to see if there's more information
about that email address. Possibly there are entries there that should
also appear in the member's own log.

There was another report of an un-logged departure recently, and the
answer from support was that the person had deleted their Groups.io
account (not just unsubscribed from the group). I'm not sure if that
omission in the log system has been fixed, or even if it is practical to
fix it.

> I've not received a notification of them leaving.

Probably because he/she wasn't yet a member. That may be another
omission in the mechanism. It seems like having notified you of the
request, the system should also notify you of a withdrawn request.

> I wonder if this applicant emptied their Spam folder with the
> application reply notice in the Spam folder? If so, why doesn't that
> show in the History & why didn't I get a notification?

That's an interesting edge case. I don't know what the system would do
with a spam report for the Pending notice. Perhaps treat it like an
unsubscription, that is withdrawal of the request. But I agree that if
that were the case it ought to be logged at very least and preferably
notified as well.

> I'll add the member but would like to hear what you think about this.

I'm mostly curious as to whether the group's Activity Log sheds any more
light on the situation.

Shal


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