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Bouncing


Bob Cook
 

One of my members is bouncing and if I look at their history, I see this:
<66.175.222.12> This IP has sent too many messages this hour. IB504?
what does this mean and how can it be fixed?
Bob


 

On Tue, May 15, 2018 at 04:15 pm, Bob Cook wrote:
One of my members is bouncing and if I look at their history, I see this:
<66.175.222.12> This IP has sent too many messages this hour. IB504?
what does this mean and how can it be fixed?
Wow. That's a tough one.?

My ISP monitors how many people I put on an addressee list for any given message and limits it on the premise that if I insert too many I could be spamming. I didn't know it was possible to reverse this and monitor an IP address using similar criteria.?

What is the domain of the receiving address? If so we may need to contact them somehow and let them know that groups.io is a provider of mailing lists and sending lots of messages is to be expected.

I hope this helps, but it probably doesn't.

Bruce
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Bob,

One of my members is bouncing and if I look at their history, I see this:
<66.175.222.12> This IP has sent too many messages this hour. IB504?

The IP address is owned by Linode, apparently one of the servers leased by Groups.io.

what does this mean and how can it be fixed?

As Bruce said, it apparently means that the member's email service does not recognize Groups.io as a legit email list service, and is applying a limit to the number of messages it will accept from Groups.io's server.

The message doesn't specify whether that limit is being applied per user, or to their service overall. But either way, the member should copy/paste that response code and text to their email service's tech support and explain to them that messages from that server (and Groups.io generally) are wanted and are not to be rejected.

If the member can't get their service to "play nice" perhaps Mark can talk to them. So I'd escalate the issue to him if the email service ignores their customer.

Shal


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Shal,
Some services, specifically Road Runner, throttle how much traffic a user may have.? I've often seen a bounce from xxxx.rr.com saying "too many messages during this period" or "exceeded capacity" or some such.? If I remember correctly RoadRunner is free and the old saw about no free lunch applies,
Bob Bellizzi


Bob Cook
 

2 things
1. The person that is bouncing....his email address is evidently hosted by GoDaddy (xxx@... (Godwin is his last name)).
Typically, he would receive at most 20 emails per day from

2. I also see that a lot of people using an Apple mail account are bouncing with the following message -?
Is there anything that can be done to correct this?

Bob

On Tue, May 15, 2018 at 7:50 PM Shal Farley <shals2nd@...> wrote:
Bob,

One of my members is bouncing and if I look at their history, I see this:
<66.175.222.12> This IP has sent too many messages this hour. IB504?

The IP address is owned by Linode, apparently one of the servers leased by Groups.io.

what does this mean and how can it be fixed?

As Bruce said, it apparently means that the member's email service does not recognize Groups.io as a legit email list service, and is applying a limit to the number of messages it will accept from Groups.io's server.

The message doesn't specify whether that limit is being applied per user, or to their service overall. But either way, the member should copy/paste that response code and text to their email service's tech support and explain to them that messages from that server (and Groups.io generally) are wanted and are not to be rejected.

If the member can't get their service to "play nice" perhaps Mark can talk to them. So I'd escalate the issue to him if the email service ignores their customer.

Shal


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Bob,

1. The person that is bouncing....his email address is evidently
hosted by GoDaddy ...
Typically, he would receive at most 20 emails per day from groups.io
That may be considered too many from a single sender, if it were not understood that the sender is an email list service.

Have the person try to contact their list service to whitelist Groups.io. You could post it (citing the member's Email Delivery History) to [email protected].

2. I also see that a lot of people using an Apple mail account are
bouncing with the following message -
I'd expect that Mark is already following their "best practices", with the possible exception of aligning the header From with the sender From, which they didn't state explicitly but hinted at with "Use a consistent From: name and address to clearly identify your brand".

Is there anything that can be done to correct this?
Not from your end. Encourage such group members not to mark group messages as spam, nor to fail to notice and mark as not spam any group messages that Apple might deliver to their junk folder instead of their Inbox. Beyond that you or the user could report the Email Delivery History item to [email protected].

Shal


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