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Bounced Emails

 

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Hi all.? I¡¯ve received this from one of our participants and I¡¯m not sure how to respond to him.? Do we have some settings on our group that could be altered so this doesn¡¯t happen?? Are there limits, and if so what are they??

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Thx, Albert

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Albert, I just had an email to say that some of my GTT emails had bounced back because my account was full.? I followed instructions and got a message that I¡¯ve been ¡°unbounced.¡±? Any thoughts about what would cause this?? Of course, traffic on this group is very high but by dint of checking a few times each day I do clear the emails.? Also, as just now, I received your and Jean¡¯s emails twice, the first time with quotation marks around your names.? That¡¯s happened before, no idea why.

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Don
 

Go to Admin->Members, find and open his subscriber record, and check his Email Delivery History (button at the top of the page). That should show which message(s) were bouncing and along with an explanatory error code. Mail can bounce for any number of reasons. More information on this than you'll probably ever want to know can be found in the system help (/static/help#bouncing). If his service provider is truly bouncing incoming email because his inbox is full, the only (and obvious) fix is to have him delete some messages.?

I have no explanation as to why he might be receiving dupes.

Hope this helps,
Bruce
 

On Fri, May 4, 2018 at 03:59 pm, Albert Ruel wrote:
Also, as just now, I received your and Jean¡¯s emails twice, the first time with quotation marks around your names.? That¡¯s happened before, no idea why.
It occurs to me now why this might be happening. Are you and/or Jean sending a direct reply to Don and also CCing the group (or vice versa)? If so, it stands to reason that he would receive two copies.

Hope this helps too,
Bruce
 

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Thanks for your help Bruce,? I will attempt to sort through it based on your feedback.?

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From: [email protected] [mailto:[email protected]] On Behalf Of Bruce Bowman
Sent: Friday, May 4, 2018 5:47 PM
To: [email protected]
Subject: Re: [GMF] Bounced Emails

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On Fri, May 4, 2018 at 03:59 pm, Albert Ruel wrote:

Also, as just now, I received your and Jean¡¯s emails twice, the first time with quotation marks around your names.? That¡¯s happened before, no idea why.

It occurs to me now why this might be happening. Are you and/or Jean sending a direct reply to Don and also CCing the group (or vice versa)? If so, it stands to reason that he would receive two copies.

Hope this helps too,
Bruce

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