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Over the past few days it's come to my attention that when a group member with a Yahoo email address replies to a group message from another member, sometimes the reply message is being sent to the email address of the person who posted the original message instead of to the group's groups.io address. And then if the other person responds back, the response is going to the first person's private email address instead of to the the group.

Since the message has the original group Re: Topic subject line, the members aren't realizing right away that they are talking back and forth privately instead of through the group. Needless to say. this is causing some confusion!

I don't know if this has anything to do with it, but I have noticed that, for members with @yahoo.com email addresses, their address in groups.io emails appears as? "their_name@..." instead of? "their_name@..."

Is this problem with misdirected group mail from Yahoo email addresses known to the groups.io staff? If not, would someone please look into it?

There may be an issue but Just a small point -?
What are your group settings? Perhaps you could temporarily disable reply to member (Private) option.
At least until another solution is found?
I assume that the members are choosing to reply to the group and not selecting Private (bottom right of the screen.)

Frances

Hi again,
If the message was sent using Private, the subject would not be identical to the original message. It would have the word Private inserted. Such as:
Re: Private: Re: Group Name Spelling Error Correction
or Private: Venice transport

Frances

To disable this, go to Admin->Settings->Message Policies. Pull down the menu and select "Reply to Group," and check the box below that says "Remove other reply options." Be sure to save your changes.

Bruce?

Daniel,

Over the past few days it's come to my attention that when a group
member with a Yahoo email address replies to a group message from
another member, sometimes the reply message is being sent to the email
address of the person who posted the original message instead of to
the group's groups.io address.

That implies to me either:

1) that in those cases Yahoo Mail ignored the "Reply-To" header field sent in the outbound Groups.io message, or

2) that a member used their email interface's Reply-to-all function and replied to both the group and to the sender - and subsequently the sender may have replied to the message that arrived directly rather than the copy that arrived via the group.

I think (2) may be the more likely (despite my misgivings about Yahoo Mail) because some email interfaces can be set to have "reply to all" be the default reply behavior.

I don't know if this has anything to do with it, but I have noticed
that, for members with @yahoo.com email addresses, their address in
groups.io emails appears as "their_name=yahoo.com @ groups.io" instead
of "their_name @ yahoo.com"

It doesn't. The mangling of addresses From certain email services (Yahoo Mail included) relates to an anti-spoofing protocol known as DMARC. It is a long story of (IMO) stupidity.
/g/GroupManagersForum/message/2923

Is this problem with misdirected group mail from Yahoo email addresses
known to the groups.io staff?

I think the topic has come up on beta in the past, but I don't recall if it was related specifically to Yahoo Mail.

If not, would someone please look into it?

No one from Groups.io staff reads GMF. You could bring it up in the beta group, but I doubt there's much Groups.io can do about a problem occurring at Yahoo Mail, if that's the case, or a problem based on the members' email settings and/or choices.

Shal


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Thank you, Bruce and Frances, for your quick replies. We'll change those Admin settings as suggested and see if that fixes it.

-Daniel

The messages in question involve people who are using their online Yahoo mail inboxes, not the groups.io website messages page.?

The group message received in their Yahoo inbox has a return address of the person who posted the original message to the group, instead of the group.io address.

The members replying to the message in their Yahoo inbox see the subject line is "Re: the group topic" and don't notice that the To: line is a private email address instead of the group's address. Then if the person receiving that reply responds back, that response goes to the other members' Yahoo address, and now the circle is established between the two unsuspecting members, chatting or arguing back and forth unaware that they are communicating directly rather than through the group. LOL

But anyway, we'll change the Admin settings and see if that fixes it.

Thanks!

-Daniel

On Sun, Mar 18, 2018 at 11:40 am, Shal Farley wrote:

2) that a member used their email interface's Reply-to-all function and replied to both the group and to the sender - and subsequently the sender may have replied to the message that arrived directly rather than the copy that arrived via the group.

I see. That may be what happened, then. Human error is a good, simple explanation, especially considering some of the group members involved, LOL

So, changing the Admin->Settings->Message Policies as suggested by Bruce only affects people using the groups.io website message page instead of their Yahoo or other inbox to reply to messages??

Groups.io staff doesn't monitor this forum, which I thought is like a support group for group operators? Well, at least there are enough "unofficial" experts here with good answers for those of us with questions!

Thank you Shal, and everyone else, for your helpful information and advice!

-Daniel

Daniel,

So, changing the Admin->Settings->Message Policies as suggested by
Bruce only affects people using the groups.io website message page
instead of their Yahoo or other inbox to reply to messages?

It also affects what Reply To links appear in digests and I think those in the footer of individual messages.

Groups.io does what it can to influence the behavior of the member's email interface Reply function by use of the Reply-To header field, which is created to implement the group's Reply To setting, in the Message Policies section of the Settings page.

Groups.io staff doesn't monitor this forum, which I thought is like a
support group for group operators?

That is what we are, but not operated by (or even populated by) Groups.io staff.

I created GMF here on Groups.io as a sister to Y!GMF, which held a similar position within Yahoo Groups: created and run by users, but (one of four or five) formerly recommended in the Yahoo Groups help pages.

We obtained our recommended status at Groups.io well after our founding here, when Mark could no longer keep up with the traffic in general questions posted to beta. So the recommendation in the Help page and on the beta home page, and his absence here, are a deliberate "off loading" of questions that can be answered without access to site code or private user data.

Well, at least there are enough "unofficial" experts here with good
answers for those of us with questions!

It isn't always easy or fun to do the research and/or wordsmithing needed to provide a quality answer, and I'm deeply thankful for the many others here who pitch in when they can.

Shal


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