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Upgrading questions

 

Hi, We're an all volunteer dog rescue organization currently using the free groups.io.? We've been using it awhile and seem to have a legacy account which gives us more features than the current basic account.? However, we keep running out of room in 1 particular subgroup and then have to do a lot of shuffling in order to add more files to keep up with the growing number of dogs we take in.? Other than pricing, is there anything we should be concerned about?? If at some point we can't continue to afford the fees, will we be able to easily downgrade to basic again?? And if so would it be the current basic or to the legacy account we currently have?? ?I haven't been able to find anywhere to ask these questions of a groups.io employee, but if you have an email or number that would be very helpful.?
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If you're currently a premium group, you can send questions to Support at Groups. io and get your questions answered that way if you're wanting to talk with the website creator. If you're just wanting general information, we can provide you with what we do now. It's like if you were to downgrade to a free group like you currently are, you would be losing some features such as direct dad and probably some storage. Depending on when you created the group. As far as I know it, premium Group said the only ones that can create sub groups unless they were created before a specific date.

On Jan 8, 2025, at 2:09?PM, debcozumel via groups.io <debcozumel@...> wrote:

Hi, We're an all volunteer dog rescue organization currently using the free groups.io.? We've been using it awhile and seem to have a legacy account which gives us more features than the current basic account.? However, we keep running out of room in 1 particular subgroup and then have to do a lot of shuffling in order to add more files to keep up with the growing number of dogs we take in.? Other than pricing, is there anything we should be concerned about?? If at some point we can't continue to afford the fees, will we be able to easily downgrade to basic again?? And if so would it be the current basic or to the legacy account we currently have?? ?I haven't been able to find anywhere to ask these questions of a groups.io employee, but if you have an email or number that would be very helpful.?
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We¡¯re not currently premium or enterprise.? We¡¯re on the basic, free plan but must have started before the date you mention since we have 7 subgroups. However, we can¡¯t easily move files or folders between sub groups, which I¡¯m hoping would be easier if we upgraded. Currently we have to download all the data in one subgroup, have it sent by email in a zip file and then choose what we want to keep from the zip file and upload it to the other subgroup. ?

On Wed, Jan 8, 2025 at 3:36?PM joseph hudson via <jhud7789=[email protected]> wrote:
If you're currently a premium group, you can send questions to Support at Groups. io and get your questions answered that way if you're wanting to talk with the website creator. If you're just wanting general information, we can provide you with what we do now. It's like if you were to downgrade to a free group like you currently are, you would be losing some features such as direct dad and probably some storage. Depending on when you created the group. As far as I know it, premium Group said the only ones that can create sub groups unless they were created before a specific date.

On Jan 8, 2025, at 2:09?PM, debcozumel via <debcozumel=[email protected]> wrote:

Hi, We're an all volunteer dog rescue organization currently using the free .? We've been using it awhile and seem to have a legacy account which gives us more features than the current basic account.? However, we keep running out of room in 1 particular subgroup and then have to do a lot of shuffling in order to add more files to keep up with the growing number of dogs we take in.? Other than pricing, is there anything we should be concerned about?? If at some point we can't continue to afford the fees, will we be able to easily downgrade to basic again?? And if so would it be the current basic or to the legacy account we currently have?? ?I haven't been able to find anywhere to ask these questions of a employee, but if you have an email or number that would be very helpful.?
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On Wed, Jan 8, 2025 at 03:30 PM, debcozumel wrote:
However, we keep running out of room in 1 particular subgroup and then have to do a lot of shuffling in order to add more files to keep up with the growing number of dogs we take in.?
Do you need to keep all the data on your group? You can download it and save it elsewhere like Dropbox, etc. Or set up a timed tag that deletes a message after the period has elapsed.?
Other than pricing, is there anything we should be concerned about??
There is an extra cost for larger groups. See this in the GMF wiki - /g/GroupManagersForum/wiki/25069
If at some point we can't continue to afford the fees, will we be able to easily downgrade to basic again? ?And if so would it be the current basic or to the legacy account we currently have??
See?
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You may also want to consider sponsorship which is open to all groups - /helpcenter/ownersmanual/1/using-the-sponsorship-feature-to-defray-groups?single=true
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Frances
--
Help available from Groups.io help and GMF wiki.

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Well, hopefully one of the other members, can help you here. I'm not for sure of a storage limit being involved before a lot of groups had to go to the premium status because of other things. But I may be wrong. Hopefully somebody else here can help.

On Jan 8, 2025, at 2:47?PM, debcozumel via groups.io <debcozumel@...> wrote:

We¡¯re not currently premium or enterprise.? We¡¯re on the basic, free plan but must have started before the date you mention since we have 7 subgroups. However, we can¡¯t easily move files or folders between sub groups, which I¡¯m hoping would be easier if we upgraded. Currently we have to download all the data in one subgroup, have it sent by email in a zip file and then choose what we want to keep from the zip file and upload it to the other subgroup. ?

On Wed, Jan 8, 2025 at 3:36?PM joseph hudson via?<jhud7789=[email protected]> wrote:
If you're currently a premium group, you can send questions to Support at Groups. io and get your questions answered that way if you're wanting to talk with the website creator. If you're just wanting general information, we can provide you with what we do now. It's like if you were to downgrade to a free group like you currently are, you would be losing some features such as direct dad and probably some storage. Depending on when you created the group. As far as I know it, premium Group said the only ones that can create sub groups unless they were created before a specific date.

On Jan 8, 2025, at 2:09?PM, debcozumel via??<debcozumel=[email protected]> wrote:

Hi, We're an all volunteer dog rescue organization currently using the free?.? We've been using it awhile and seem to have a legacy account which gives us more features than the current basic account.? However, we keep running out of room in 1 particular subgroup and then have to do a lot of shuffling in order to add more files to keep up with the growing number of dogs we take in.? Other than pricing, is there anything we should be concerned about?? If at some point we can't continue to afford the fees, will we be able to easily downgrade to basic again?? And if so would it be the current basic or to the legacy account we currently have?? ?I haven't been able to find anywhere to ask these questions of a??employee, but if you have an email or number that would be very helpful.?
?
 

On Wed, Jan 8, 2025 at 03:52 PM, debcozumel wrote:
However, we can¡¯t easily move files or folders between sub groups, which I¡¯m hoping would be easier if we upgraded.
Upgrading will not facilitate moving information or files/photos from one subgroup to another. However, it should give you more storage space, so you won't have to do it as often.?
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Regards,
Bruce
 

On Wed, Jan 8, 2025 at 03:30 PM, debcozumel wrote:
If at some point we can't continue to afford the fees, will we be able to easily downgrade to basic again?
Simply not paying on the date of renewal will automatically downgrade you back to Basic (after one-month grace period, if I recall correctly).

And if so would it be the current basic or to the legacy account we currently have?
My understanding is that you would retain your legacy features. I have no actual experience with this, though.
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Hope this helps,
Bruce
 

On Wed, 08 Jan 2025 13:02:15 -0800, "Bruce Bowman via groups.io"
<bowman46118@...> wrote:

My understanding is that you would retain your legacy features. I have no actual experience with this, though.
It would seem so from this owner's manual excerpt:

/newhelpcenter/manual/ownersmanual/groupprocedures/group_downgrading.htm

if you downgrade a Premium group to a Free group:

The storage space allocation goes from 30 GB to 1 GB.
Any subgroups are locked.

Exception: If your group was created before January 15, 2020, subgroups will
remain accessible because Free groups created before that date were able to have
subgroups. (This exception applies to Free groups created before January 15,
2020 that were upgraded either before or after that date as well as to Premium
groups created before that date.)

All features become unavailable except those related to sending and managing
messages. However, nothing is deleted in case you decide to upgrade again in the
future.

Exception: If your group was created before August 24, 2020, the downgraded Free
group will retain the calendar, chat, database, member directory, files, photos,
poll, and wiki features.

If the group was created after February 8, 2021 at 9:00 a.m. U.S. Pacific Time
and gained more than 100 members, no one else can join the group unless the
member list is reduced to fewer than 100 members or the group is upgraded again.

===================================


Donald


----------------------------------------------------
Some ham radio groups you may be interested in:
/g/ICOM /g/Ham-Antennas
/g/HamRadioHelp /g/Baofeng
/g/CHIRP

 

On your billing page, it tells you exactly what legacy features you would retain if you went back to a free group.

From: "Bruce Bowman via groups.io" <bowman46118@...>
To: "GroupManagersForum" <[email protected]>
Sent: Wednesday, January 8, 2025 4:02:15 PM
Subject: Re: [GMF] Upgrading questions
On Wed, Jan 8, 2025 at 03:30 PM, debcozumel wrote:
If at some point we can't continue to afford the fees, will we be able to easily downgrade to basic again?
Simply not paying on the date of renewal will automatically downgrade you back to Basic (after one-month grace period, if I recall correctly).

And if so would it be the current basic or to the legacy account we currently have?
My understanding is that you would retain your legacy features. I have no actual experience with this, though.
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Hope this helps,
Bruce
 

We prefer to keep all the data on our group.? It makes it easily accessible to all our members and it's easier to find what we need.? Also, most of our volunteers are not very techy (me included) and adding in something new for them to learn will be difficult.??
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Thanks for all the helpful links!?
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And we'll consider the sponsorship and donation options.??

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