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Unable to download messages

 

For the last two days, none of my messages are being downloaded to my computer.? The only way I can see anything is to login to my group online, Any suggestions??
 

On Mon, Jul 22, 2024 at 10:04 AM, Ann wrote:
For the last two days, none of my messages are being downloaded to my computer.?
Ann -- I assume you actually mean being delivered to you as emails.
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Someone on Group_Help recently reported that Fastmail has been throttling groups.io messages.? /g/Group_Help/message/6598? Since you're on Fastmail too, I suspect you're experiencing the same thing. Be patient and they should be delivered eventually.
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Please also note that your subscription to GMF is set to "No Email" so you won't get any from here.
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Regards,
Bruce
 

On Mon, Jul 22, 2024 at 10:04 AM, Ann wrote:
For the last two days, none of my messages are being downloaded to my computer.? The only way I can see anything is to login to my group online, Any suggestions??
Do you mean that you aren't getting messages through email?
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First, check Subscription, Settings. Then check your Email Delivery History - from Subscription.
And check to see if you are bouncing.
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Have you muted recent topics??
On the Group interface, click on Groups.io so the menu with Feed appears. Below that you can see Topics. Click to see Muted and Followed topics. Same for Hashtags.
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Frances
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Help available from Groups.io help and GMF wiki.

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Yes, I meant not delivered through my email program on my computer.? Thanks for the heads up about Fastmail.? I'll see if they come in later tonight.? That is not helpful at all for them to be delayed like that since I am the owner of my group and people depend on me to make timely responses. Oh well.? Thanks again.
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Ann
 

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That is not helpful at all for them to be delayed like that since I am the owner of my group and people depend on me to make timely responses.

You can always create a separate Gmail email account and make it a backup owner with no email delivery or notifications, and if this happens again turn that account on temporarily so you can get the messages and notifications in the meantime until the Fastmail account gets working again.

If you don't have a second owner in your group (either you as a separate email address or someone else) this is also a good opportunity to add it, you never know if something goes wrong with the original owner address, and this way you can have a backdoor.

Cheers,
Christos
 

On Mon, Jul 22, 2024 at 03:42 PM, Ann wrote:
That is not helpful at all for them to be delayed like that
Groups.io has no control over that, it's a function of your email provider.
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Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.
 

Excellent suggestion, Christos.? Thank you.? I will do that right now.
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Ann
 

OK, I created a "new member" using a Gmail account and the messages are coming through and downloading as emails without any problem.? So, it looks like it is a Fastmail issue.? Thanks to everyone for their help and suggestions.
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Ann

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