开云体育

Hi Everyone,

One of my group members is having the following problem since the Upgrade of groups.io. Does this happen or has this happened to anyone else??

"Morning Pam I’ve uninstalled groups.io, done a hard reset on my phone & then reinstalled the app but still have the same problem. As I scroll down the page it seems to jump, the screen goes white & I’m sent back to the top of the page & data is missing. It misses chunks or comes in part way through a conversation.
It’s an iPhone SE.
What I don’t understand is that it’s exactly the same on the PC which accesses Groups through the web??

No-one else in my group has reported anything similar so I'm presuming it's a problem with her account not her devices so to speak.

Any suggestions would be greatly appreciated,
Thanks in advance,
Pam
Knit4Charities.org.au

On Tue, Jun 25, 2024 at 03:52 AM, Pamela Tatt wrote:

Member wrote: "I’ve uninstalled groups.io, done a hard reset on my phone & then reinstalled the app but still have the same problem. As I scroll down the page it seems to jump, the screen goes white & I’m sent back to the top of the page & data is missing. It misses chunks or comes in part way through a conversation." ?

No-one else in my group has reported anything similar so I'm presuming it's a problem with her account not her devices so to speak.

Your member is using the app on an iPhone SE. I looked in the Apple App Store and I don't see a recent major update listed. There have been minor bug or security updates.?

Since your user prefers the app, why don't you or your user consider posting a question on the Apps subgroup of Beta??


However, perhaps someone here can help. I have the app but don't use it. I do use the web version on my iPhone on occasion though.

Frances
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Help available from Groups.io help and GMF wiki.

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On Tue, Jun 25, 2024 at 09:38 AM, Frances wrote:

Your member is using the app on an iPhone SE.

What iOS version is your member using??

Frances
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Help available from Groups.io help and GMF wiki.

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Thank you Frances.

I will suggest that she tries accessing G.io via the internet rather than the app and see if that works for her.

I will also pass on your comments and report to the beta group link you shared as well.

Pam

Unfortunately she has the same problem opening g.io via the internet :(

Unfortunately she has the same problem opening g.io via the internet :(

Can you see her attempt to log in in Activity?
What does her account show??
See /helpcenter/ownersmanual/1/reviewing-the-group-s-activity-log?single=true
Is she still a member??

Frances

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Help available from Groups.io help and GMF wiki.

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Thanks Frances,

I've had a message from Mark saying he is pushing through a 'fix'

Thanks for you helpful suggestions,
Pamela