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I manage the group for my Church.?
Many members (including older ones) are tech novices so it is difficult for them to follow the normal procedure to clear a bounce.
Folks are approaching me to complain they are not getting list messages and want to know "can't you just fix it?"
If I know that a bouncing address is clear (I can send email to it with no problem), can I work around by unsubscribing the member, then doing a direct add?

I know this is not the "approved" method, but I don't see anything forbidding it either. Opinions?

Thanks in advance,
Tom

On Thu, Apr 25, 2024 at 01:25 PM, Thomas Wilson wrote:

Folks are approaching me to complain they are not getting list messages and want to know "can't you just fix it?"

You can proactively send them another bounce probe. That's all.

/helpcenter/ownersmanual/1/managing-members/checking-for-bouncing-members?

If they don't receive the message and click on the link therein, they will remain in bouncing status.

If I know that a bouncing address is clear (I can send email to it with no problem), can I work around by unsubscribing the member, then doing a direct add?

That won't work. Bouncing is an account status, not subscription status.

Regards,
Bruce

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