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Yeah, there is no mention in either of 2FA resetting. – Stan # # #

Logging in is an 'account' level function that applies to all members so it will be in the Member's Manual. Functions that only apply to Owners and Mods will be in the Owner's Manual. Regards Andy

Should have clarified this is a group owner. But, that lead me to a Group Owners Manual. Hopefully, that will help. – Stan # # #

if you have lost your 2FA codes you will need to contact Groups.io Support as mentioned in the Member's Manual (

Looking for help in resetting our 2FA or, getting Back-Up Codes sent to our admin addy. I cannot find any process to accomplish this task. The Android phone which had the Google Authenticator on it

Just to clarify, your account (your email address) with Groups.io is always free. The groups you create with that account can be 'free', 'premium' or 'enterprise'. As Duane said, you can't Direct Add

On a free group, you can't change a person's email address, they have to do it themselves.? You also can't direct add them.? If they had a password set for the 1st account, they can still log in

I am an Adult Ed School Teacher with a free account.? I have another former student who is a moderator as well as myself. My other moderator besides myself needs to change his email address.? His

I sent mention of this on the beta group, but it hasn't posted yet.? Hopefully Mark can get to the bottom of it. Duane -- Lots of detailed information can be found in the Owners Manual (

Yeah, something ain't right. If I switch to individual messages, I'm getting a plain-text footer even if the group has "Force HTML emails" enabled. It seems to work okay in digest mode. Bruce Check

Duane, I do not have "Remove Other Reply Options" checked Yes I did read /helpcenter/membersmanual/1/additional-information/understanding-message-footers So, I'm still at a loss as to

That's done by unchecking "Remove Other Reply Options" The formats of the message footers ( /helpcenter/membersmanual/1/additional-information/understanding-message-footers ) , one

This is exactly what's been happening to me when I try to edit messages on my group for the last two days. Doesn't matter what browser I use. If I try to get into edit mode on a message four or five

What browser are you using? Are the other moderators with the same problem using the same browser? Frances

Duane, I looked in that section and it only says: but not how to include "Other Reply Options" I'd tried but this didn't change the lack of "Other Reply Options" I can not find how to include "Other

that seems like a stretch since it's happening to more than one moderator and has literally never happened before. my pc is hardwired to cable for one thing and i have excellent internet in a big

Is there something else going on at those times (see Admin > Activity)? Otto

To me, that sounds like an intermittent internet connection.? Sometimes it's difficult to remember that there's no such thing as a guaranteed connection.? I'm used to it because I'm out in the

It's happening on my iphone AND on my PC. It's happening when logged into my group via my yahoo ID but also on a paid group that uses another email address. Other moderators are having the same issue

The Reply To part is covered in the Message Policies ( /helpcenter/ownersmanual/1/customizing-group-settings/message-policy-settings ) section of the Owners Manual. In order for those