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Re: Members no longer able to upload files ? Do not the the "Green" button

 

On Thu, Dec 19, 2024 at 07:43 AM, JSA wrote:
Any suggestions?
Double check your settings for Permissions for Files.
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Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.
Members no longer able to upload files ? Do not the the "Green" button

 

Hello our group has a premium plan but I just learned today that members do not see the "green button" for uploading files in the file section.
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I still see it and did not realize there is a problem.
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Our account is up to date and we have a premium plan and are nowhere near the max storage limits.
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Any suggestions?? I have been searching "upload" in the message archive and have checked "owners manual"?
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Thank you?
John Abbott
eternity2 users group
Re: Members being erroneously unsubscribed

 

On Wed, Dec 18, 2024 at 01:12 PM, Marilyn Owen wrote:
I have always assumed that they accidentally clicked on the Unsubscribe at the bottom of an email.
Clicking on the Unsubscribe link at the bottom of an email takes you to the Groups.io website where it gives you options to change your subscription settings, Cancel or definitely confirm that you want to leave a group.? So, it has to be a positive action to leave and I would say it's extremely difficult and unlikely that the whole process could be done accidentally.
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Regards
Andy
Re: Members being erroneously unsubscribed

 

For what it is worth, I have also had this happen periodically with various members. Not often, but enough for me to notice. I have always assumed that they accidentally clicked on the Unsubscribe at the bottom of an email.

Marilyn
Re: Members being erroneously unsubscribed

 

(Followup) I see that you're correct that clicking the? unsubscribe link in the footer, and confirming they want to leave the group, does result in the "left via web" log entry.
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Still, it seems unlikely that a reasonably tech-savvy person would go through all of that inadvertently. I'll do some more digging.
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Pete
Re: Members being erroneously unsubscribed

 

Its curious that you appear to be the only one having this problem

Are you absolutely sure they are not doing something themselves?

Such as clicking unsubscribe at the foot of each post, thinking its unsubscribing from that thread or topic? (instead of mute this topic)

Otherwise why are no others reporting the same problem?

Nivard Ovington in Cornwall (UK)

On 17/12/2024 21:12, Pete Cook via groups.io wrote:
That¡¯s a good thought, Malcom, but she¡¯s not flagged as either RS or RI, and her activity log doesn¡¯t have any evidence of ever being in either status. And again, the log shows her removing /herself/, which is flat out wrong.?So I don¡¯t get it.
Pete
Re: Members being erroneously unsubscribed

 

That¡¯s a good thought, Malcom, but she¡¯s not flagged as either RS or RI, and her activity log doesn¡¯t have any evidence of ever being in either status. And again, the log shows her removing herself, which is flat out wrong.?So I don¡¯t get it.

Pete?
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Re: Members being erroneously unsubscribed

 

Indeed so Pete. In this case I suspect (but can't be sure) that the issue is with an account/address which which was put into the RI state and never actually Reverified, and finally, for whatever reason, has been removed from the system.

best, Malcolm.


On 17 December 2024 17:19:00 (+00:00), Pete Cook via groups.io wrote:

Yes, I've had that happen many times. But in that case the log entry would show that a member reported a message as spam and was removed. In this case it indicates that the member removed herself.

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Malcolm Austen -- malcolm.austen@...
Re: Members being erroneously unsubscribed

 

Yes, I've had that happen many times. But in that case the log entry would show that a member reported a message as spam and was removed. In this case it indicates that the member removed herself.
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Pete
Re: Members being erroneously unsubscribed

 

On Tue, Dec 17, 2024 at 12:13 PM, Pete Cook wrote:
Has anyone else seen this? I've had a number of members who were somehow unsubscribed through no intervention of their own, nor by any of the moderators. Yesterday it happened again. I asked the member if she had gone to her settings page on the web and she said no. Yet the activity log entry says? "name <email address> left via web."
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Frances
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Help available from Groups.io help and GMF wiki.

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Re: Changed Email on Account - Lost Groups

 

On 12-17-2024 04:33 AM, Bruce Bowman via groups.io wrote:
If you didn't assign a co-owner to these groups beforehand (always
a mistake), ...

Even simpler (and strongly recommended in all cases), is to register yourself as a co-owner using a secondary email address such as from Google, Yahoo, Zoho or whomever. Good preventive measure for all kinds of problems.

Art
Members being erroneously unsubscribed

 

Has anyone else seen this? I've had a number of members who were somehow unsubscribed through no intervention of their own, nor by any of the moderators. Yesterday it happened again. I asked the member if she had gone to her settings page on the web and she said no. Yet the activity log entry says? "name <email address> left via web."
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She received a message saying?
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You have been unsubscribed from [email protected]. You will receive no more emails from that group. If this was a mistake, you can resume your subscription within the next 7 days by clicking the following link:
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Resume Subscription

Regards,
The [email protected] Moderator
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I am mystified.
Pete
Re: Changed Email on Account - Lost Groups

 

On Mon, Dec 16, 2024 at 02:13 PM, Burton Wizeman wrote:
I now have lost all my groups that I subscribe to except for one and the Groups I started under the old email.? How can I recover my subscritptions and owenrship of groups?
Burt -- Losing ownerships that were previously held under the now-abandoned email address is a known bug that .?As far as I know, it was never repaired ...only an "Important" comment placed in the docs.
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Your subscriptions should have transferred to the new address, though. Are you sure you're logged in? Did you complete the process, as Andy said?
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If the subscriptions were really lost, you should be able to re-subscribe to the same groups under the new address. Then have your co-owner make you an owner again (change the "Role" field in your subscription record). Generally speaking, I recommend doing this anyway, instead of using the "merge" or "change email" functions.
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If you didn't assign a co-owner to these groups beforehand (always a mistake), you will have to send an email to [email protected] explaining that this event left these groups ownerless and ask Mark Fletcher promote you back to owner.
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Hope this helps,
Bruce
Re: Changed Email on Account - Lost Groups

 

On Mon, Dec 16, 2024 at 07:13 PM, Burton Wizeman wrote:
I just changed the email on my account.? During this process it stated that the accounts would be merged.?
The merge process documentation also states that you have to respond to the email confirmation that was sent to the new account. Did you do that?
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Regards
Andy
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Re: Changed Email on Account - Lost Groups

 

On Mon, Dec 16, 2024 at 01:13 PM, Burton Wizeman wrote:
During this process it stated that the accounts would be merged.
There are known problems when you merge accounts.? If you had actually changed your email address, things would have been fine.? The only thing you can do now is contact [email protected] to see if they'll help.? Be sure to include all the details you can.
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Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.
Changed Email on Account - Lost Groups

 

Hello,
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I just changed the email on my account.? During this process it stated that the accounts would be merged.? I now have lost all my groups that I subscribe to except for one and the Groups I started under the old email.? How can I recover my subscritptions and owenrship of groups?
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Thank You,
Burt Wizeman
Re: Direct add members

 

On Fri, Dec 13, 2024 at 03:42 PM, Cal wrote:
What happens if you don't supply any content - does the line "The following message was included by..." still appear?
No, it (and the message) only appear if you have an active Invite notice.
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Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.
Re: Direct add members

 

¿ªÔÆÌåÓý

Ah, good.? I confess I hadn't checked recently.? That should be ok now.

Suggestion withdrawn...

Greg


Frances via groups.io wrote:

Good list, Ken.? I would add:

#6)? The personalized message comes after the stock one, and may end up "below the fold" and unseen at first glance if the invitation is read on a smaller device.? Suggestion:? Put the personalized message (call it an "introduction" or some such) in front of the stock one instead of after it.
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Perhaps that was the case at one time, but required content is much less. I tested today again and this is the only thing that comes before the group owner's own content:
Re: Direct add members

 

Hi CAL,
Here is the complete invitation email with a customized message I added. ?It flows very well. ?
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And I'm thinking maybe ¡°Information added by¡± could (should?) be ¡°added by¡± the Mod because my intro might be different than what another Goup¡¯s Mod would use - but that's not a huge deal either way, IMO.?

Hello Ken Kloeber,

You have been invited by KWKloeber ¡®84 mk-I #3573 trbsfk m-25 to join the Groups.io group [email protected].

The following message was included by KWKloeber ¡®84 mk-I #3573 trbsfk m-25:

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This is the personalized message that I added.?

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If you have questions about this invitation, send them to [email protected].

To accept the invitation, please reply to this email, or you may accept the invitation on the website. This link will expire in 14 days, on 12/27/2024 at 4:59pm EST.

If you are not interested, or if WeekendRProducts@... is not your email address, please ignore this email.

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Cheers,
The Groups.io Team
On Fri, Dec 13, 2024 at 04:42 PM, Cal wrote:

I'm curious... What happens if you don't supply any content - does the line "The following message was included by..." still appear?
From: "Frances" [excess quote trimmed by moderator]
Re: Direct add members

 

I'm curious... What happens if you don't supply any content - does the line "The following message was included by..." still appear?

From: "Frances" [excess quote trimmed by moderator]
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