开云体育

On Fri, Jan 4, 2019 at 02:31 AM, Chris Jones wrote:

just one particular group

Apologies, that was mentioned in passing.? Based on the information so far, I'd suspect the member that isn't very active.? One more session with videotron may totally solve this, if they're willing to help.? It seems like they would have a record of the address that marked the spam.? I doubt they would give that out, but maybe they could verify that it WASN'T the member with a problem (reverse confirmation.)? This is assuming that you haven't sent 50 special notices in a month. ;>)

Unfortunately, as Shal mentioned, some services tell folks to mark messages as spam to unsubscribe instead of doing it properly.

Duane
--
Help: /static/help
GMF's Wiki: /g/GroupManagersForum/wiki
Search button at the top of Messages list
A few site FAQs: /static/pricing#frequently-asked-questions

On Thu, Jan 3, 2019 at 11:25 PM, Duane wrote:

It wouldn't necessarily just be members of your group that caused this.? Anyone with a videotron address could have marked a message on any group resulting in the 'blocking' of groups.io.

I don't think that is true. Videotron did not stop forwarding "Groups.io", just one particular group. The member's other groups (also hosted by Groups.io) continued to function normally. And it would seem that videotron have a trigger point at "50" spam reports.

Chris.

If you only need a quick count, go to the bottom right of the results page and it will give you a total.? If you need more detail, you could export the membership as a csv file and use a spreadsheet to sort on the date joined column.

Duane
--
Help: /static/help
GMF's Wiki: /g/GroupManagersForum/wiki
Search button at the top of Messages list
A few site FAQs: /static/pricing#frequently-asked-questions

On Thu, Jan 3, 2019 at 05:22 PM, Chris Jones wrote:

There is only one other "individual email" member with a videotron address

It wouldn't necessarily just be members of your group that caused this.? Anyone with a videotron address could have marked a message on any group resulting in the 'blocking' of groups.io.

Duane
--
Help: /static/help
GMF's Wiki: /g/GroupManagersForum/wiki
Search button at the top of Messages list
A few site FAQs: /static/pricing#frequently-asked-questions

On Thu, Jan 3, 2019 at 10:14 PM, Shal Farley wrote:

Please send a copy of your member's report to [email protected] - clearly Mark should be subscribed to Videotron's FBL list, if they operate one. But in either case I'm sure he would appreciateknowing about this behavior.

That sounds like a good idea, but it won't be tonight as it is creeping towards bedtime in the UK!

?

Unfortunately, some users have been "trained" to handle unsubscription that way, confusing their legit email list subscriptions with unsolicited emails ("spam").

Perfectly true, but it shouldn't be the cause this time. There is only one other "individual email" member with a videotron address, and he has been a member since 2012 and thus a Groups.io subscriber since December 2017. The implication is that these supposed spam reports are a recent phenomenon, but to be fair it is only an implication. It is also worth noting that this other member appears to be wholly inactive having never posted anything in the 6+ years of membership.

You mentioned videotron's FBL list; that assumes that there is one; on the face of it they simply stop forwarding the traffic to the recipient(s) without feeding anything back to the originator.

I will send a suitable report to support, and will report back here if anything worth reporting back emerges.

But not tonight, as explained above. I have already had to correct too many smelling errors in this post!

Chris

--
Help: /static/help
More Help: /g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list

Whose error is this? What did I do?

An error occurred while sending mail: The mail server sent an incorrect greeting:? resomta-ch2-03v.sys.comcast.net resomta-ch2-03v.sys.comcast.net CSI IP 172.98.79.201 is not permitted to send messages.? Please contact support if you feel this is in error..

On Thu, Jan 3, 2019 at 01:52 PM, I wrote:

Definitely a puzzle.

...which seems to be been resolved, at least for now. Our afflicted member has had another session with his ISP (videotron) and reported back to us as follows. The only edit I have carried out is to anonymise our Group

During the last month (December 2018) there have been 57 reports from one or several users of videotron.ca e-mail account(s) that the site <Groupname>@ groups.io is a SPAM one ! The e-mail server automated SPAM list triggers on, past a certain level (I guess that is 50 rports or more) and a new “filter” is applied on the 1st day of the next month.

The automated action of the Videotron delivery system is then to simply DISCARD all the e-mails coming from the site, whoever the e-mail recipient !!! INCREDIBLE… but that explains why I stopped to receive messages from the site at noon, local time, on Jan 1!

Our member added The videotron engineer who talked to me is sure that the automated reaction was triggered by one or many users trying to unsubscribe by just using the SPAM button on their Videotron web-based e-mail interface!

A test email from the web UI cartainly worked when the system was tested again, but I am not entirely convinced by the explanation. We have a grand total of four members with videotron.ca email addresses, and two of them are set to Special Notices only, so if the reported explanation is correct it would suggest that this blockage was caused by a single member persistently reporting Groups.io messages from our group as spam.

What is a bit worrying is that an ISP would accept these "reports" as correct and simply stop passing the traffic to recipients while at the same time accepting them from their originator without comment, as evidenced by the 2.0.0. delivery reports.

We will have to keep an eye on this to see if it happens again. I might email the other "individual email" recipient to see if he noticed (or did!) anything untoward.

Chris

?

On Thu, Jan 3, 2019 at 04:51 PM, Duane wrote:

I think you've spelled it out well.?

Above comment much appreciated!

One possible improvement might be to use <Moderator><Group Owner@ as a more generic version.

At the moment an email / rejection from the web UI has Groupname+Owner@... in the From field. As there is no obvious evidence that this is currently a source of confusion, how about we just ask Mark to use the same for Owner/Moderator posts? (Either New Topic or Reply!) The only remaining question is a suitable default Display Name for the web version of any post; IMHO Owner/Moderator seems better than just Owner.

Chris

On Thu, Jan 3, 2019 at 02:50 PM, Frank Greco wrote:

Where can I find information on how to upgrade an existing group that is on the free tier?

Go to Admin>Upgrade and click on the "View/Change Plan" button.

Regards,
Bruce?
--
The system Help is your friend.??/static/help

I already have a free group on Groups.io
I need the ability to add members directly, so I need the paid? plan.
Where can I find information on how to upgrade an existing group that is on the free tier?

On Thu, Jan 3, 2019 at 10:20 AM, Chris Jones wrote:

I set out below a slightly amended version that I will submit depending on the reaction is gets here.

I think you've spelled it out well.? One possible improvement might be to use <Moderator><Group Owner@ as a more generic version.? On one of my groups, I try to use a separate account for personal replies, but switching back and forth gets tedious quite quickly.

Duane
--
Help: /static/help
GMF's Wiki: /g/GroupManagersForum/wiki
Search button at the top of Messages list
A few site FAQs: /static/pricing#frequently-asked-questions

On Sat, Dec 22, 2018 at 03:23 PM, I wrote:

Mark is away until 3rd January so there is no point in rushing to post anything on beta in the next few days. I'll try to rework my beta post of last April and post the draft here to see what reaction it gets on GMF before submitting it on beta.

I have tinkered with the original post put on beta and I set out below a slightly amended version that I will submit depending on the reaction is gets here.

---

The #Request that follows was first submitted as a #Suggestion in #16576 on 5th April last year, but nothing seems to have come of it. I am resubmitting it because the subject has arisen again on the GMF and there does seem to be a concensus - albeit from the small number that have passed comment - that it would be an improvement over the current position.

If an Owner or Moderator starts a "New Topic" then they can do so either as "themselves" or as the Group Owner. However, any replies they wish to make in any thread can only be done in their "personal" capacity.

1: Could things be changed to allow an Owner / Moderator to post replies (in any thread) as "Owner / Moderator".

However, when posting as an Owner / Moderator the individual's personal Display Name is shown on the website, and the email sent to members is sent as <Personal Display Name><Group Owner@...) This contrasts with the situation that arises when an Owner/Moderator either emails a member, or sends a message accompanying a message rejection, from the web UI; in those cases the email is anonymous in that there is no personal identity included in the sender’s address.? In almost all cases the personal identity of the originator will be clear from the signature at the end of the email.

2: Could things be changed so that there is a separate Display Name for Owner / Moderator. Ideally this should be Owner selectable, perhaps with Owner / Moderator as a default setting, subject to the number of characters available in the Display Name field. (I don't think any limit is particularly low anyway, having looked at some of those on one Group!) The email sent to members should be <Owner><Group Owner@...) rather than the name of the individual.

?

The underlying purpose of the above requests is to make it clear to members that the individual posting the message is doing so in the specific role of Owner/Moderator, not as an individual member. As things stand at the moment the distinction is simply not there either at all or with insufficient clarity.

Chris

--
Help: /static/help
More Help: /g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list

There's no current way to do this.? It has been discussed extensively here and on the beta group.? About the only thing I can think of to minimize the possibility, for now, would be to use restricted membership for your group.? That would require that all memberships be approved, so it could help to weed out any possible spammers.

Duane
--
Help: /static/help
GMF's Wiki: /g/GroupManagersForum/wiki
Search button at the top of Messages list
A few site FAQs: /static/pricing#frequently-asked-questions

When an email is sent to the group and then distributed to the mailing list the senders email is revealed. We have a few users that are hyper security conscious and would like to know if this can be disabled either on a by user or membership wide option. I'm not seeing anything in the settings for this.

On Thu, Jan 3, 2019 at 12:36 AM, Shal Farley wrote:

Did he check his Spam / Junk folder?

He certainly said that he had done that, and I have no reason to doubt him. I get the feeling that he is definitely IT - savvy enough to enable him to participate in a meaningful way (!!) and FWIW he had been in touch with his ISP before referring the matter to the triumvirate of Owner/Moderators.

Definitely a puzzle.

Chris