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Hello - We are currently on the Premium Yearly plan. We are also preparing to publish some premium video content that we want to make only available to users in specific subgroups. These videos will

She shouldn't need to copy/paste as the addresses on the home page are hyperlinks. She just needs to click the subscribe address. Regards Andy

She copied and pasted right from the home page. " *groups.io ( http://groups.io ) rejected your message to the following email addresses:* xxxx @g roups.io ( http://roups.io ) ) The address you sent

Thank you both?for your?suggestions, I'll try again on the "free" help support (I'm sure they ignore those) even? though I doubt it? will work. --

That usually means that they were banned by the system (Mark) and you can't unban them.? They'll have to contact [email protected] to see if he'll look into it. Duane -- Lots of detailed information

I saw in the activity section that the two addresses listed as inactive were banned, but they aren't listed in the banned list so how can I unban them? - -

That will only happen if she's using the wrong address. Duane -- Lots of detailed information can be found in the Owners Manual ( /helpcenter/ownersmanual ) and Members Manual. (

Karen, Management means Mark Fletcher, developer of Groups.io. Not us, we are just volunteers for this peer-to-peer help group. And not you, even if you are a co-owner of the group. We don't know why

What do you mean by management? I also am an admin & can't find a way to reinstate her, she's not anywhere on a member list & when she tries to re-subscribe she gets an error message saying the group

In the Help:?Why are some people’s email addresses changed to be “via Groups.io”? /helpcenter/faq/1/group-member-faq/q-why-are-some-people-s-email Frances -- Help available

I am unsure why you are typing an email address. If are replying to a group message via email then just clicking Reply in your email client is all that should be needed. If you wish to send a private

groups.io keeps changing the address I type, making the '=' into '@'. ?I have a fundamental question about the re-writes of aol emails. The aol member's address rewrites as:

Thank you. ?The member said they checked the spam folder and didn't find anything there. ?I'll see if I can get them to log into the webmail, although that may be a bit complicated for this

I'm sorry for that, the point is those 2 addresses are deemed inactive, she posts daily from those. The majority aren't active either, so we don't understand why those addy's were singled out.

The only thing I found in Help is this: Note: In the User Status column of the downloaded <members> list, a value of user_status_inactive means the user’s Groups.io account was disabled by Groups.io

A friend and owner of an io group? has been wrongly pinned? as an inactive member of the group on 2 of her email addresses she regularly?posts from.? She's no longer listed as an admin & can't be

Hi; I was just googling to try and understand present behaviour, and it seems we are still under a slightly odd situation: Subscribe+ e-mail results - if not already a Main Group member- they are

Gmail users also have "Categories" folders to check: "Social", "Updates", "Forums", and "Promotions". Gmail sometimes 'helps' by putting messages in those.

Beth -- Have her log into GMail webmail (not a mail client) and go to https://mail.google.com/mail/u/0/#settings/filters Any blocked addresses and filters should show up there. Also, has she checked

No.? The checkbox only keeps them from editing their own message, not deleting it. Duane -- Lots of detailed information can be found in the Owners Manual ( /helpcenter/ownersmanual