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Ok, thanks, Shal. I think I'm starting to get a handle on this. J

J, So far no harm, no foul - at least as far as the feedback mechanism is concerned. The member may have been disappointed to find the messages in their spam folder rather than their inbox but

Kate, Excellent, Thanks! For the record the URL appears to be: https://help.aol.com/articles/how-do-i-unsubscribe-from-email-newsletters-that-i-receive In general, and for this project, I'd prefer to

On Fri, Aug 19, 2016 at 08:04 pm, Shal Farley wrote: My only concern about this understanding is Mark's report that some people who were unsubscribed in the past claimed that they had not marked any

J, If Mark is right about AOL's expectations, this mechanism should improve delivery for most members. The theory is that AOL has been blocking some Groups.io messages at least in part because

I found this in AOL's help pages. How do I unsubscribe from email newsletters that I receive? Learn how to unsubscribe from newsletters and daily deals email. Is your inbox getting cluttered with

Shal, This is exactly what I'm afraid of. I've already been advising members (in strong terms) that they should not use an AOL email address for the group, or there are no guarantees about them

Hi all, There's an interesting thread on beta@ where Mark has been discussing a mechanism whereby certain email providers will report (Feed Back) to a list service such as Groups.io when a user marks

On Fri, Aug 19, 2016 at 08:26 am, J_catlady wrote: I've never gotten a to +owner message from anyone from a subscriber or pending subscriber ?That was a typo. I meant "from anyone BUT a subscriber or

On Fri, Aug 19, 2016 at 02:09 am, Shal Farley wrote: I was hoping for more direct evidence of the actual address in the sent message. I was hoping too, but I never got the message, so how could I have

J, I was hoping for more direct evidence of the actual address in the sent message. The inference here relies on her memory and/or the behavior of her email user interface. Is that a thing? That is,

Shal, She was apparently simply hitting "reply" to the automatically sent "pending member notice," which comes from the +owner address. HOWEVER: I have since discovered that there's a logged

J, Can you verify from what she sent you that she had the +owner address completely correct (including details like +owner not -owner)? If not, you or Mark should ask that she CC your personal email

Amended: pending member's email to the owner, not to the group. Sent from my iPhone [Excess quote trimmed by moderator]

ps Shal, Since your group is unrestricted you may not be aware that a pending member's email to a group is categorized as an email from a subscriber. So as a technical point of fact, no moderator

Shal, Checked all of that already. The log doesn't even record the attempt. The person forwarded me the time-stamped, sent email so she's not making this up. Will put details together and let Mark

J, Double check that at least one moderator has the Owner Email option in their Subscription set to "All Emails". Unlike Yahoo Groups, in Groups.io it is possible for mods to opt out of receiving

Shal and all, I did contact the member through my regular email address shortly after sending my original message here, and she told me (as I mentioned above) that she had tried to send the

To answer your question, yes, I have an AOL e-mail address, although I actually read the mail using Google Chrome. This is also true for our group owner. Neither of us uses the AOL browser. Jean

Hi Lena! I'm not entirely sure, but I think the message was plain text; the link appeared as a bare URL in the forward I received and I don't think my mod would have made that change on her own.