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Right. I should have said I won't post back here unless I need more help. -P.

That wouldn't really accomplish anything.? Bounces are between a member and their email service.? I've seen people go in and out of bouncing several times in one day. Duane -- Lots of detailed

Thanks for all your help. The user just let me know that he followed the bounce-notice instructions and groups.io sent him a message saying he has been unbounced. I'll believe it for sure when he

Hi Sugar, I believe you are trying to change the Display Name for individual group members. Not the User Name. (As owner, I can only change my own, not other people's User Name.) As a sighted-person,

Hi all Several times I have been asked to change a members name. I don't know how to do this any more Use to be that I could just enter on the name, hear "edit" and I would be able to do this. Now I

Sending a bounce probe does not removing the bouncing state from a member's account. The member needs to respond to that probe either using the link in the bounce probe message or by logging in to the

Yes, it did occur to me that maybe there was a transcription error in entering the new e-dress, but you inspired me to test more rigorously. I copied the address from an email the user sent me into

Bouncing members have either a red B (“Bounced”—the system received no response to any bounce notification messages, or bounce probes, for 15 days) or a blue B (“Bouncing”—the system is

Hi, This is an old thread but I am posting here because it is on the same topic. 1. In a group I own, I recently changed the email address of a user and he reported to me that he got the Bounce

I believe this means the address was flagged for reverification but never completed the process. Given that the Owners Manual predates reverification, that stands to reason. You might try searching

Inactive User means the account has been disabled by Groups.io management.? The most common reason recently is an account that was never verified last year, so they're still considered RI.? If

Hello When trying to add some email addresses with Direct Add, we got a few errors including some email addresses flagged as "inactive user" I've done a search for this term in the Group Owners Manual

That's not needed as long as you change the address.? It's only a problem if you try to merge a new address with an old one. Duane -- Lots of detailed information can be found in the Owners Manual (

Also, don't delete your old email address before you create your new one in case you have problems.? That way you can get back in with your old if your new doesn't work.? So do a second email addy,

Andy gave you a link to the instructions. If during the process, you get a notice that the destination address already has a groups.io account and asks you if you want to merge them, *don't do it*.

Yes, thanks for your response. We're working on it. (

Actions that any member can do, such as changing your email address, are in the Member's Manual (

Where in the owners’ manual can I find instructions on how to change my email address? I am the owner of a group I started in November 2019. I only want to change my email address, not my status as

Yes! Having at least 2 owners avoids all sorts of problems, and if it’s a larger group with lots of messages, having a few moderators helps too. Otto

Please let him know that Groups.io suggests adding at least one other owner. See the intro here - /helpcenter/gettingstarted?single=true "Designate multiple owners and moderators