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Interesting; I work with "bouncing members" from a filtered list, and have never encountered the problem as reported. However, just as an experiment I clicked the checkbox of a bouncing member from

Hi Nivard, Sorry, it's me, app confusion. It's in my email program, not Groups.io. Not their fault! Thanks, Lynda [Sequence of advertisements removed by Moderator]

Hi Lynda Where are you seeing these avatars? The only avatars I see (if you mean the home page photo) is on each groups home page, but not together in a column anywhere Personal Avatars I can only see

Lynda -- You can upload a blank image (such as the one attached) as a Profile Photo. This will effectively remove your own "avatar." There is no provision to modify the Profile Photo of others, nor

Hi, Is there a way, globally to remove the (extremely annoying and waste of space! ;) ) Avatar column in all my accounts/views Thanks! Lynda

Paul, Just curious, what happens if you click on one of those bouncing members whom you cannot otherwise check then do Actions-Send Bounce Probe?? There is a Send Bounce Probe in that screen as well

That seems unlikely. This is all very weird. Could it be that someone is both bouncing and NC? I didn't think that was possible, but we seem to be treading into new territory now. A screenshot might

Bruce wrote: "it's best to filter the member list so it displays only Bouncing members before making those selections. Try that and see if it helps." === Bruce, I did filter the member list (I ticked

If you've accidentally checked anyone who is not bouncing, the "Send Bounce Probe" option won't be available in the Actions menu. You may have thought you didn't do that, but you could have someone

I am an owner on two unrelated GIO groups. ON one I can send blue badged bouncing members a bounce probe. On the other group that option is not available. They are both paid legacy groups. Is there a

Jim, Many thanks for taking the time to explain that. It’s super helpful. Doug

The tech is not exactly wrong but he's not exactly right , either. This is because GIO is a fairly unique case. I'm not affiliated with GIO but I know (from past Mark messages) that GIO uses separate

The member needs to tell technical support of their ISP to pass following to their sysadmin: DNSSEC for the reverse zone is invalid: NS lookup with the "checking disabled" flag works but doesn't work

Thanks Duane.? The user in question has queried why he only gets this error when he emails to groups.io, and not with other emails he sends to friends etc.? I imagine this may be due to particular

The 173.255.221.194 address is for the web site.? The email servers that Groups.io uses are 66.175.222.12 and 66.175.222.108.? Unless it's a recent change that I haven't heard of, there should be no

Here is how my member’s IT tech describes the screenshot below: Mismatch is on their end, not yours…. More importantly, they need to check it for themselves…. Both mail servers suffer from the

I’ve gotten further data. I think it shows it’s a Groups io problem, but I’m not techie enough to be sure.

I don't think it's Groups.io's problem, it appears to be the email receiving service for the member.? This happens pretty regularly with some services.? Things get tweaked or replaced and some of

Hello, I manage a forum (of 600) and I have a small percentage of members who are??persistently thrown into "bouncing" mode without an obvious reason. I have always suspect spam filters are the

Thanks everyone, there are some really useful responses here. @SMax, thanks for your guidelines but it seems that the approach you describe would only migrate the membership list. We have 10 years of