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What formats are supported for importing contacts to be emailed for group invitations?? (CSV, Text, etc.)? Thanks!

I can only speak of my experience with support as an owner of a premium group, and it has been good. As I remember, after sending and email to support of a problem I was having, I would get an email

The event times are off in the one view but event times are correctly entered and correct on calendar. Settings for both Group and Account are set to AZ time. Calendar shows time correct Feed view

A potential new member applied by web to join our group and the usual automatic message was sent. however, when looking at the Email delivery history, I saw this: -?“Message ?Confirmation message

I covered this "loophole" by sending the group guidelines every month as a special notice. So, I will see the bounce.

Mark has fixed this, so you should be good to go, https://beta.groups.io/g/main/message/27390 Duane -- The official Groups.io user documentation is in the Groups.io Help Center (

Unless they change it to Special Notices Only and you don't send any.? Their email address could go bad for some reason, but you wouldn't know it.? They could also forget to change that back. Duane

I get it that people may not want to receive emails for a short time period (vacation, etc.) and set their groups to "No Email". But there is a high risk that thye may not set it back. That is why I

That's much clearer. The member must reply to a bounce probe to be taken out of Bounce status. Thanks!

To be clear, a red B means the account is Bounced. This means groups.io has given up trying to unbounce, and is no longer sending anything to that address -- even bounce probes. You can override this

I haven't submitted one recently, but you used to get an immediate acknowledgement.? Then it was a waiting game.? FYI, you must send it from the email address of the owner of the paid group in order

Yes, if they're red B, they're bouncing (bounced in GIO terms.)? A bounce probe sent after that isn't successful unless they click the unbounce link (actually unbounce the Account.) Any email

Spamhaus has blacklisted groups.io at least twice that I know of. GIO aggressively reacts to the feedback loop mechanism ("removed for marking a message as spam") in hopes of avoiding such things.

I can't make sense of a few bouncing member's logs via the GUI. The Members list shows the red B (bouncing) tag, so I click on that member. Email Delivery = Individual Messages. Activity History shows

Hello, Does anyone happen to know what the anticipated turnaround time is for support cases opened on premium accounts? I submitted a request via email a couple of days ago ( [email protected] ) and

<snip> Jeremy -- If it was working previously and now is not, it's likely related to this recent change: https://beta.groups.io/g/main/topic/79125559 I do not personally use the RSVP feature and

Including an unsub link strikes me as a pretty good idea. Bouncing doesn't help for those on No Email, because they are never sent any group messages. You have to send something manually (via the

I have been running regular meetings for a few months. The next one is coming up in January and is formatted and set-up the same as all previous meetings (0 attendees for unlimited) and requests RSVP.

Duane wrote: You mean sending a Special Notice message asking if they want to stay in the group and provide an unsubscribe link for those who don't want to stay? I'm missing something here. Can't you

Like Robert, I wish it didn't. I prefer the horizontal rule below. Bruce Check out the groups.io Help Center ( /helpcenter ) and groups.io Owners Manual (