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Xaun Loc, Also, in the case of a confirmation message if it is forwarded then it likely would only work if the user used the link in the message rather than replying (the reply would come from the

Just to close-out this query, Mark applied a fix and the problem that some were seeing is now resolved.

Jennifer, Yes, and there are three variations on this. 1) Explicit rejection (bounce) of the message. In this case the sending service may have logged the rejection response and could in principle

That's true. However, I didn't mean that she's a particularly sophisticated user. I was preemptively responding to anticipated comments about her being some dumb user who doesn't know how to check her

I would bet that at least 90% of the time the confirmation messages are being eaten by some spam filter along the way. Unfortunately there are a some spam filters that don't pass the email along to

The member swears up and down she's checked her spam file again and again. Yet Mark says the emails were "successfully delivered." So maybe you're right about the extra level. J

And the links would have to go to the Groups.io god. ?I have the text at this point, having run tests on my test group and with a virgin (unregistered) email address. But yes, it's those links....

I believe that some/many internet service providers provide another unseen level of spam filtering -- messages that are rejected by the ISP's computers and never even make into our spam boxes. So, if

Sharon, Cataloging them in GMF's Wiki would probably be helpful as well. I know many of them have been reported from various people's experiments over time, but having them all in one place might make

J, The last one I've received, back in February, was: Subject: Confirm Your Groups.io Account From: "Groups.io" <[email protected]> This was a test case where I was joining through the web interface.

Three days and five re-sent confirmation emails later, the member still can't get in. She is intelligent. She's checked spam, she's checked her email forwarding, she's checked lower down in her

There are many messages like this that the moderator never sees. A screen shot in the support files would be helpful. But overall, this is an excellent list. Sharon.

Also: What is the sequence of events when a member is approved but hasn't yet confirmed? Do they receive the welcome message immediately after approval, or do they receive it only after they confirm?

Also, can someone tell me the subject of the confirmation email, so I can tell this person what to look for in her inbox or spam? It is "confirm your membership," or something? Thanks. J you can merge

About once a month we get a new member who can't figure out how to confirm. Can't find the email, has no idea what I'm talking about when I contact them, I'm re-sending and re-sending the confirmation

It solves the problem for you individually -- but we cannot expect any significant number of group subscribers to bother doing that. Most users never check their spam folder at all, or check it only

Shal, Right. I didn't see that. It was far down in the list. I agree - those dropdowns are really awkward.? J

J, I believe that would be "Message from not confirmed sub". Buried in the list of "Message from" selections in the Actions drop-list. Which reminds me of your complaint they are not alphabetized.

I'm not sure I understand what you're asking.? Maybe I've not explained what I'm doing very clearly.? I open my aol (verizon) account in a browser every day, and keep it open all day.? I check it

When a non-subscriber tries to post to a group, it gets logged as "non-subscriber message." But does anyone know what happens after an approved, but still NC, member tries to post? Of course the