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I no longer see an option to resend a confirmation email to a member flagged NC.? The option use to be there (I've used it in the past) but haven't seen it for about a year. I have a "grandfathered" free group.

On Thu, Jul 18, 2024 at 12:40 PM, Jeannette Bellerose wrote:

In the member list—in Admin—you could check all those NC members and download the checked ones to a .csv file. You could then more easily send bulk emails (IMPORTANT: you must BCC those email addresses for obvious privacy reasons) to explain that they’ve recently applied to join the group but that they have not replied to the confirmation email. You’ll have to give specific information on how to proceed if they’re still interested in joining the group. Good luck!

What specific instructions will you give the person to confirm their subscription?

Even the Help doesn't say except to reply to an official request to confirm your subscription by replying to that email. Wouldn't it be better to resend the confirmation email?

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See /helpcenter/membersmanual/1/joining-groups/responding-to-a-confirm-your-subscription-message?single=true

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Frances

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On Wed, Jul 17, 2024 at 02:18 PM, Steve wrote:

I checked activity logs and found one member flagged as NC who appears to have subscribed and not received a confirmation email (maybe she subscribed on the website rather than via email?),

Steve,

They would have received a confirmation email, whether they asked to join the group or were invited directly by the group owner. When one subscribe “on the website” as you said, you basically send an email to the group’s owners requesting to join that group.

and another who hadn't confirmed her email address and yet had amended her profile. So, I'm confused. ?

This person likely belongs to at least one other group. When you belong to more than one group in groups.io and make modifications to your profile, the changes are made across all the groups to which you belong (except for some specific to each group like email delivery).

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I’m not sure I’d have the patience to follow up with over a thousand NC pending members. I would start with the most recent applications. Those NC who applied several months ago and haven’t contacted the group to inquire might not be that interested in joining. In the member list—in Admin—you could check all those NC members and download the checked ones to a .csv file. You could then more easily send bulk emails (IMPORTANT: you must BCC those email addresses for obvious privacy reasons) to explain that they’ve recently applied to join the group but that they have not replied to the confirmation email. You’ll have to give specific information on how to proceed if they’re still interested in joining the group. Good luck!

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Jeannette B.

On Thu, Jul 18, 2024 at 10:25 AM, Pat Pratt wrote:

We're set for 2K x 2K, so shouldn't have been an issue. I had already asked is they were using HEIC or JPEG. One now says that all things have cleared up. and she has an IPhone 8+, so it could be getting old.?

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As Dano mentioned, there is the member's own setting as well as the group setting for attachment size.

To see / change the member's own setting, go to a group, choose Subscription from the menu. Then Settings. Open Advanced Preferences. ?Check the size of attachment - there is a note that says "Maximum size of attachments sent to you in emails. For attachments larger than this size, links to retrieve them will be provided instead."

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Frances

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We're set for 2K x 2K, so shouldn't have been an issue. I had already asked is they were using HEIC or JPEG. One now says that all things have cleared up. and she has an IPhone 8+, so it could be getting old.?

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Pat P

On Thu, Jul 18, 2024 at 12:23 PM, Debbie Butler wrote:

Is it possible to change the name of a group once it has members?

yes, but you should be aware of the implications before doing so.? See the Owner's Manual and the GMF Wiki which give details.

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Regards

Andy

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Hello

Is it possible to change the name of a group once it has members?

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thank you

Debbie

A few of our members have been noticing that their photo attachments in messages look blurry in comparison to the original files on their phones. I've checked the attachment settings, and also their photos don't look blurry to me on my Windows laptop, Ipad, Iphone, or Fire tablet. Has anyone else been having a similar problem??

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Pat P

On Fri, Jul 12, 2024 at 10:09 AM, Winnie wrote:

Is it possible to add a clickable e-mail address to a database?

Mark has that he has added a field type of Email Address which will give you what you wanted.

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Regards

Andy

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Thanks France. Exactly what I was looking for!

On Wed, Jul 17, 2024 at 02:18 PM, Steve wrote:

Here's my specific questions:

- Can NC members access the group via the website (they just don't receive posts via email)?

- Should I be reaching out to these NC members and get them to verify their email address??

- What's the implications if I do nothing? Am I fretting over something that's no big deal?

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The Member help says: ?

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I help administer a support group on this platform. I just helped a new member resolve an issue with her new subscription as she wasn't receiving a copy of the group posts. Turns out it was something really simple...she hadn't confirmed her email address.

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Curious, I checked for other members flagged as 'NC' and found over a thousand of them. I went through the site manuals, and it seems to suggest that you don't get access to the group unless you confirm your email address. That said, I checked activity logs and found one member flagged as NC who appears to have subscribed and not received a confirmation email (maybe she subscribed on the website rather than via email?), and another who hadn't confirmed her email address and yet had amended her profile. So, I'm confused.??

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Here's my specific questions:

- Can NC members access the group via the website (they just don't receive posts via email)?

- Should I be reaching out to these NC members and get them to verify their email address??

- What's the implications if I do nothing? Am I fretting over something that's no big deal?

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Many thanks,

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Steve

On Tue, Jul 16, 2024 at 08:07 AM, Bruce Bowman wrote:

It doesn't seem to be working anymore, except for the date column.

An FYI to all, !

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Duane

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On Tue, Jul 16, 2024 at 01:11 PM, Cal wrote:

On the messages page, how do I reverse the order of messages, so that I can see the oldest ones first?

Click the "Date" link at top right.

(I'd consult the manual, but enough has changed in the interface that I might not get a current answer.)

This has not changed.

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Regards,

Bruce

On Tue, Jul 16, 2024 at 09:03 AM, I wrote:

Sort order can be changed by clicking the column headings.

Hm. It doesn't seem to be working anymore, except for the date column.

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I will report this in beta.

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Bruce

On Tue, Jul 16, 2024 at 01:22 AM, Jim Lombard wrote:

What steps do I use to change the order?

Sort order can be changed by clicking the column headings.

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Regards,

Bruce

On Mon, Jul 15, 2024 at 06:27 AM, KWKloeber wrote:

Initially, my reply was going to be “Duh!,” then realized I must have been using the app.
To wit: NO “Billing” on that menu.

Perhaps somewhere else?

Access via a browser on your iPhone, instead of the App?

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Brian.

Recently the order listing of my 9 databases suddenly changed, ?I am the owner and I did not make the order change and when I check “Activity” I don’t see where they were changed by a moderator. The new order does ot appear to have any pattern to it - they are not in alpha order nor do they appear to be listed by date created. ??

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What steps do I use to change the order? ?How do I get the database order back the way I had them? ?Thanks in advance