On Thu, Oct 21, 2021 at 03:30 PM, Britt Vickstrom wrote:

Thank you for the tips! I checked the activity history and it says "accepted invitation, via web." I'm the only one who sends invitations. Curiouser and curiouser

You should be able to see who sent the invitation. In Activity, look in Moderator Activity. And in Admin, Invite, check Sent Invitations. You can get the date.

If you have any other moderators, perhaps full privileges were given to someone. And of course, owners have that too.

Frances

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Correct, it's set to restricted as well.

Britt

Frances

Thank you for the tips! I checked the activity history and it says "accepted invitation, via web." I'm the only one who sends invitations. Curiouser and curiouser

Britt

BTW, I assume you have "spam control" as restricted membership.

Frances

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On Thu, Oct 21, 2021 at 02:23 PM, Britt Vickstrom wrote:

I tried to search through posts to see if this has been answered, but I can't seem to find this? I moderate a private group, and I double checked that the privacy is set to "restricted membership" so anyone who wants to join should require permission, but just a few hours ago, I got an email that a new person had joined the group. The person is part of a related org, and I was going to invite them in a week, but I don't know how they joined on their own. I emailed them to (politely) ask.

You can look in Admin, Activity. Perhaps you did send the person an invitation or another moderator did.
You can also look at the member's own activity in your group.?

Frances

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Hi there all,

I tried to search through posts to see if this has been answered, but I can't seem to find this? I moderate a private group, and I double checked that the privacy is set to "restricted membership" so anyone who wants to join should require permission, but just a few hours ago, I got an email that a new person had joined the group. The person is part of a related org, and I was going to invite them in a week, but I don't know how they joined on their own. I emailed them to (politely) ask.

Thank you in advance for help,
Britt

Another solution is to switch delivery from individual emails to the digest or summary. In my groups this only happens to people set for the former.

Pete

Comcast is the number one most likely email provider to mark messages from groups.io as spam onl our site. It happens almost every day to someone in our group with a Comcast email. I can offer a solution that has worked for me. Monitor your spam folder for several days and when you find anything from groups.io there, mark it as "not spam". Comcast has that option. This apparently did train my Comcast spam filter. I have not been removed for marking a message as spam in over 2 years.
Whether the cause of marking messages as spam is the filter or the user, this is something that only the user can fix. The final option is to change email providers.
Ullmang

I have Comcast as my email provider.? Unfortunately, Comcast frequently marks messages from groups.io as Spam.? I check my spam folder frequently, and move those messages to my inbox.? So far, Comcast hasn't 'learned' (after many years now).? If the message is from the groups.io, not an individual member replying to a groups.io message, then save the address in contacts, and that helps.? Most of mine that are marked spam now come from individual members replies, not the messages directly from the groups.io messages.??

Cheryl?

On Wed, Oct 20, 2021 at 08:55 PM, Deane Williams wrote:

Does Comcast have a bug or does Groups.I?

I missed the Comcast part.

I have 18 people in my main group who are on Comcast, but only one guy who gets removed for this. The other 17 don't seem to have any problems at all.

Happens about once a week.?I suspect whatever email interface he's using has the Spam and Delete buttons in close proximity to each other, and he just hits the wrong one.

Regards,
Bruce

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Dean,

Well I really need to know if it was or who did it so we can fix this
problem.

Oh, I missed that part.

Have the group member read this help page:
/helpcenter/membersmanual/1/working-with-group-messages/responding-to-a-you-have-been-removed

For you there is:
/helpcenter/ownersmanual/1/managing-members/reviewing-members-who-were-removed-because-of

and:
/g/GroupManagersForum/wiki/5115
(Comcast is on "the list" of email services that are known to do this)

Shal


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On Wed, Oct 20, 2021 at 07:55 PM, Deane Williams wrote:

about? 80% of his messages followed (within a few hours) by a notice removing him from the group

That sounds like the member is marking them as spam when they get to his inbox.? In reality, they should be deleted if they're not wanted.? Unfortunately, some email services actually tell their members to use the spam button instead of delete.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

Mike,

If they were being removed for sending spam, the link in the same
email that allows them to get back online with just a click wouldn’t
be sent in the same email.

I'm not sure what you meant to say, but in any case...

Groups.io does not remove members for posting spam - it is left to each group's moderators to determine what is and is not allowed in their group (within the limits of the TOS).
/static/tos

Groups.io does block some inbound messages that are determined to be harmful (viruses & such) or from certain sources (that have been identified by Groups.io as bad actors). And I'm pretty sure it drops messages that arrive from email servers which can't be authenticated.

Shal


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Dean,

This is getting VERY frustraing!

I'm sure it is. But it is a frequent misunderstanding.

.. one person, in a group that I administer, has about 80% of his
messages followed (within a few hours) by a notice removing him from
the group for posting "spam".

That's not what the notice says. You're inferring that the removed member posted the message in question, but that is not necessarily the case.

It states that the message is "MARKED AS SPAM". By who?

Read what the notice told you:

Note that this may have been done by their email service provider, not
by the individual member personally.

The receiving member (not the sender of the message) was removed and the notice sent because the receiving member's email service notified Groups.io that the particular message was deemed to be Spam. This happens either because the receiving member marked it as spam, or because the receiving member's email service determined that it was spam.

Does Comcast have a bug or does Groups.I?

Either the removed member made a mistake, or Comcast's spam filter is imperfect. I'll vote for the latter, as in my experience spam filters are less than perfect, even the best of them.

Attention Group.IO Support person:

By the way, GMF is a user-to-user help forum, not an official Groups.io support line. For that you'd need to contact [email protected].

Shal
GMF Moderator


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On Wed, Oct 20, 2021 at 09:00 PM, Bruce Bowman wrote:

Could you post what the message actually says?

I mean the actual removal message [that groups.io sent you] that prompted your post, not the "spam" itself.

Bruce

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On Wed, Oct 20, 2021 at 08:55 PM, Deane Williams wrote:

I am really upset that one person, in a group that I administer, has about? 80% of his messages followed (within a few hours) by a notice removing him from the group for posting "spam". All the messages are posted first like normal and? then he gets the removal from membership later which makes NO sense. If a message is deemed SPAM then why would you post it in the first place??
These messages are NEVER spam!

Deane -- I don't recall groups.io doing any actual spam filtering.

Could you post what the message actually says?

Thanks,
Bruce

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Attention Group.IO Support person:
This is getting VERY frustraing!
I am really upset that one person, in a group that I administer, has about? 80% of his messages followed (within a few hours) by a notice removing him from the group for posting "spam". All the messages are posted first like normal and? then he gets the removal from membership later which makes NO sense. If a message is deemed SPAM then why would you post it in the first place??
These messages are NEVER spam!
Question: Here is the notice of his removal from group membership.It states that the message is "MARKED AS SPAM".? By who? This is very important to state WHO is marking them? It says further: "This MAY have been done by their service provider..." Well I really need to know if it was or who did it so we can fix this problem.
Please tell me who marked it as spam. It can't be a person because they would see it is very obviously, Not Spam. Does Comcast have a bug or does Groups.I?
MESSAGE:

This is to notify you that XXXr@... has been unsubscribed from your group because message "Rhett at Tanner, Fri & Sat" was marked as spam. Note that this may have been done by their email service provider, not by the individual member personally. They've been given a link that lets them quickly resubscribe, in case this was an error.

Thanks for your help.
Dean

On Wed, Oct 20, 2021 at 06:56 PM, David Reynolds wrote:

’ve created a free group, which, when looking at what I get, says I can have subgroups. However, try as I might, I’m unable to find the link to create a subgroup.

I’ve explored Admin and Settings, but all to no avail.

Be aware that I’m using a screen reader to access the web page. Generally, the groups.io interface is very accessible, but it may be that it is missing something.

New free (basic) groups do not get subgroups.
The Pricing page shows what you get.
There is also information in the GMF wiki.
/g/GroupManagersForum/wiki/25069

Frances

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