tommy,

I checked in the group's activity tab and didn't find any record of
the messages being received no matter where I looked.

That should only be possible if the messages were misdirected - sent to an incorrect address. Typo maybe?

The message includes two attachments, that may be the problem.

Were that the problem, that fact should be in the Activity Log, rejected "because of virus", "because of attachment", "was too big", or some other description.

Shal


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I can't help with any ways to reduce cost/members; there are several that come in mind but it would depend on several group- & member-related attributes, which vary a lot, and without knowing any specifics, I'll abstain.

As for a fundraiser or ongoing donation feature, one thing an owner can do is to setup a "operatingfund" gmail account, setup a Paypal "operatingfund" account, link the two, and use it for group donations.? Don't use your own paypal account for this, it's easier to keep things separate, for both tax and usage purposes, otherwise it requires more work to separate the transaction records, etc.? Leave that account there until the need arises.? Then, I first present a concise email to the group membership detailing why donations are asked for, what the features etc are for Option-A (free) vs Option-B (paid) or even maybe Option-C (disband the group), and let the folks decide what they want to do; the Option-B (paid) presented already gives the operating fund address, and you encourage folks to contribute any amount they can, hopefully that can prod more folks to donate.? If after a while the donations are enough for whatever the goal is, fine, if not, I guess you refund the donations and oh well, downgrade the group (or whatever) unless you are willing to front the difference yourself.? You can then keep or get rid the operating fund accounts, up to you.

Yes, it does take a bit of time to manage this as you become the fund custodian; unfortunately from what I've read, the Stripe integration is a PITA, it seems is more oriented to Enterprise groups; I wonder why Paypal hasn't also been added as an option.?

Cheers,
Christos

I should have mentioned also: please provide suggestions for ways to reduce the cost of your group. For example, ways to reduce the number of members when your group is above the 400 or 1,000 member limits where additional per-member pricing starts.

On Sun, Jan 3, 2021 at 04:53 PM, CHARLOTTE ARMSTRONG wrote:

This is only for premium groups. ? ?The old basic groups still do not have any fees.

/static/pricing

The pricing changes apply to both Premium and Enterprise groups.

On Sun, Jan 3, 2021 at 03:28 PM, Tommy Meehan wrote:

Lately he's been sending some that have no file extension.

That can be a problem with many email services.? If they're not sure what it is, they won't let it through in an effort to avoid spamming/phishing/scamming problems.? Sounds like Gmail headed them off.

Duane
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This is only for premium groups. ? ?The old basic groups still do not have any fees.

Glenn,

My group did the same. Using BOX Storage with much more Gb for FREE.

For an older established group, the WIKI with links works great to list the links to the storage place.

For newer groups, make a message with the links, pin/stick it to the top of the messages and LOCK IT.

Both ways work well.? In any future message, just point to either method for members to access the links for storage.

BMaverick

Thanks to all who replied.

I checked in the group's activity tab and didn't find any record of the messages being received no matter where I looked. I just emailed a test message to the group and that went through okay. I then tried resending the failed message and got the same 500 error.

The message includes two attachments, that may be the problem. The first attachment is a 10-page PDF. The second attachment is hard to open, has no file extension and is not recognized. I finally managed to open it with Firefox and it appears to be a text version of the PDF. But with the text all scrambled together.

I then tried sending a test message with just the PDF attached and that went through routinely. The member in question sends a lot of attachments, Lately he's been sending some that have no file extension. I don't know what they are or how he is creating them. Like many members, he is not very forthcoming or responsive to questions.

tommy meehan

On Sun, Jan 3, 2021 at 03:09 PM, Tommy Meehan wrote:

A member in one of my groups complained to me earlier today he had tried to send a message to a group I own but kept getting a 500 delivery failed error. I sent it for him and I also got the 500 error. I decided to try later. A little while ago I posted two messages to this group but did so via the web. Both posted. I then tried resending the member's email via email but once again I got the 500 error. It appears my group is down for members posting by email. Is this happening to anyone else?

Both the member and myself use Gmail.

Just tested and I don't have a problem. I tested sending from Gmail web interface.

Frances
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On Sun, Jan 3, 2021 at 02:09 PM, Tommy Meehan wrote:

I got the 500 error. It appears my group is down for members posting by email. Is this happening to anyone else?

Without seeing the entire bounce message, we can only guess.? I tried one and it went through fine about 2 minutes ago.

Duane
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On Sun, Jan 3, 2021 at 02:09 PM, SDL39FAN wrote:

What are my options?

They should be covered in the Owners Manual, /helpcenter/ownersmanual/1/viewing-and-managing-your-group-s-storage

Duane
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A member in one of my groups complained to me earlier today he had tried to send a message to a group I own but kept getting a 500 delivery failed error. I sent it for him and I also got the 500 error. I decided to try later. A little while ago I posted two messages to this group but did so via the web. Both posted. I then tried resending the member's email via email but once again I got the 500 error. It appears my group is down for members posting by email. Is this happening to anyone else?

Both the member and myself use Gmail.

tommy meehan

Am now realizing my group is getting close to 1 GB storage and I see that there are 4000+ photos in the email folder.? From what I have read there is no bulk delete option available yet???? I want to delete those 4000+ along with a number of other photos that are more than 1 year old.? What are my options??

Thanks

Frances and Duane,
Thanks for your explanations. ?After checking your links and our default setting (unlimited, though we limit the size manually by rejecting large attachments), I feel convinced our new member herself chose to limit the size of the attachments she receives. Ever something new to learn.

Alois -- You can "upload" a link to any large file located in cloud storage and still have the document appear as a file in the group's Files area. See screenshot.

This provides access to the document without it counting anything against your group quota.

Regards,
Bruce

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On Sat, Jan 2, 2021 at 01:56 PM, Alois Treindl wrote:

Can you maybe give scp/rsync? access the the files folder, or a one-time upload of two large files?

Even Enterprise groups (with 1 TB of storage) are limited to 500 MB file/photo uploads according to /static/compare

This is a user-to-user group, no one from GIO monitors it, so we can't do anything like that.? You do have the option of breaking your files into smaller parts and labeling them as such.

Duane
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>>> I tried it on my (premium) test group.? It tells you "That address is already registered." and doesn't change anything, so it can't be done with an email address that already has an account.? They'll need to unsubscribe and/or delete one of the accounts for themselves or you could remove one of them on the group. <<<


Duane, thanks for trying it out; yeah, I'll post a docs topic to clarify that owner manual section.

Also answered my own musing,

>>> As a related thought-byproduct item to this, I wonder, couldn't a (premium+) admin also help a member (who themselves entered the wrong/typo/etc ChangeTo/Merge address and is now stuck) recover by changing the wrong address back to the correct one through this group "change address" feature?? When a user modifies their account address, it propagates right away down to the groups if I'm correct, albeit showing now as NC until the user clicks on the confirmation email link. <<<

I did test that and it does work, albeit the user goes to blue Bouncing right away, not NC (shouldn't it be both??), and while the admin can recover the address for the user, the account stays bouncing and the user has to also unbounce their account, the warning message and unbounce link are presented to them the next time they log in; or I guess when they see (and click) the bounce message if said member is an email user exclusively.

I think the way it does it now, i.e. assume the address is correct so go ahead and change the address before it gets the confirmation, is not right to me but that's a different can of worms :)

Cheers,
Christos

So, groups.io provides some file storage because it helps groups do things. Mine store agendas, minutes, resolutions and that sort of thing in a convenient archive. However, that does not make groups.io a file sharing service and there are many features (like specifically, large binaries) which aren't supported.

What I would do in this circumstance if I was faced with this problem for one of my groups is upload the binary to a Google drive account and then post the link to the file as a message and in a file in the group.

Best,

Glenn

Can you maybe give scp/rsync? access the the files folder, or a one-time upload of two large files?