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I have a member that was using a Yahoo.com email address for her membership for a long time.? It started bouncing and after multiple attempts to unbounce her, I deleted her.? She contacted me about her inability to get messages from our group.? I wrote to her and explained that her Yahoo.com address was bouncing and that the messages said her mailbox was disabled.? I asked her to give me a different email address.? She gave me an aol.com email address to use.? I Direct Added her using that aol.com email address.? Here's the strange happening--it Direct Added her but used her old Yahoo.com email address which immediately went into bouncing mode.? I am 100% positive I used her aol.com address to Direct Add her.? ? I searched the membership list and she was not on the list with an aol.com address.? I have gone through this process at least three times--delete her Yahoo.com membership, Direct Add using the AOL.com address which actually gets added as an Yahoo.com address and starts bouncing.? I even tried sending her an invite instead but she reports a problem with the link in the message--I'm not sure she followed the directions correctly.? I would prefer using Direct Add but it keeps adding her with a Yahoo.com address and I can't seem to get around it.? HELP!!!!? I have left my latest attempt in? place showing a Yahoo.com address in bouncing mode.? Should I report this as a bug to Mark or does someone here have the answer for me.

Thanks for any assistance.

Janice B
New Statler Siblings Group
Long Arm Quilters

Carla -- If an internet forum is what you really want, groups.io may not be your best option. Consider a dedicated forum provider, such as ProBoards (proboards.com). It is ad-supported, but you can remove the ads for a fee. If you're savvy enough to set it up, you could also use something like PHPBB on your own web site (phpbb.com). It is free and open-source.

Regards,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

On Tue, Dec 29, 2020 at 09:13 PM, Frances wrote:

But you can encourage group homepage use through a monthly notice,

See?/helpcenter/ownersmanual/1/managing-member-notices/group-guidelines-notice?single=true

Frances
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Well, as has been said, you can't. But you can encourage group homepage use through a monthly notice, through guidelines, through text on your homepage.

It *might* discourage email if you check the settings in Admin - for example,
Remove Other Reply Options --

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On Tue, Dec 29, 2020 at 06:18 PM, Carla Nelson wrote:

I presume I can make my forum web only if I wish, but I couldn’t see how.

That's because you can't.? GIO is primarily an email based system that has a web presence.? There have been requests on the for both web only and email only groups, but no action has been taken.? You could show your support on one of those messages.

Duane
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The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki

On Tue, Dec 29, 2020 at 07:18 PM, Carla Nelson wrote:

I presume I can make my forum web only if I wish, but I couldn’t see how.?

Carla -- People have previously argued for both web-only and email-only groups. Neither is an available feature.

Regards,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

I presume I can make my forum web only if I wish, but I couldn’t see how.?

Are there any large reasons I should NOT do it? My thought is to promote more engagement, longer dialogues and added reflection, not a rat a tat of impulsive post and runs, especially not on sensitive topics.

On Tue, Dec 29, 2020 at 01:05 PM, Carla Nelson wrote:

I am hoping to hear view of the activity log can be restricted to owners and mods? Or is that how it works already?

That's how it works.

You might want to check out the setup guide for new groups.
/helpcenter/gettingstarted

And this section about moderator notifications.
/helpcenter/gettingstarted/1/step-7-set-your-moderator-notification-preferences

A moderator needs access to Admin, Members, and it works best, I think, if they can get owner emails too.

Frances

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On Tue, Dec 29, 2020 at 01:05 PM, Carla Nelson wrote:

I am hoping to hear view of the activity log can be restricted to owners and mods? Or is that how it works already?

Members cannot see the activity log. Subscribe a second email address with Member permissions so you can examine your group as others see it.

Regards,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

I am hoping to hear view of the activity log can be restricted to owners and mods? Or is that how it works already?

My activity log contains a lot of housekeeping admin. Plus it seems like a privacy breach to show how often someone edited, or to put time stamps on all their visits if it is visible to all. Thanks.

On Tue, Dec 29, 2020 at 09:23 AM, Frances wrote:

Not "how to moderate (override group setting) and individual member" but "how to approve a pending member"?

No, it's really "how to access members list with members pending". ;>)

Duane
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The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki

So is the topic / subject is wrong for this thread!

Not "how to moderate (override group setting) and individual member" but "how to approve a pending member"?

Frances
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On Mon, Dec 28, 2020 at 08:33 PM, Carla Nelson wrote:

Do some aspects of my profile travel to all forums?

Hi Carla.

Profiles are hierarchical structure. At the top you have your Groups.io account profile and then under that you have a profile for each group you subscribe to. If a group also has subgroups that you subscribe to, then you get a profile for those too. As subgroups cannot contain other subgroups this means that you have a maximum of three levels. If you change details in your account profile, they are copied to your group and subgroup profiles unless you have already changed those details in the lower levels. If you just change details in your group profile, they will just show there and any subgroups below that (details are not propagated to higher levels). Using GMF, Beta, a couple of the Beta subgroups and a placeholder for your own group, the following diagram may help:


If you edit your group or subgroup profiles you will see a button at the bottom of the page which says 'Reset Group Profile'. The will remove any changes at that level and copy down details from the level above.

Hope that helps.

Regards
Andy

That was the trick I was missing, Jonathan!
Thanks!
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Hummm?

Even when I try to search for a known member on that screen the system shows no one.
See screen-snip. It's as if from Administration all I can see is that one pending member (not even showing in the screen-snip.? Again... the behavior is very different in my other forum. Sheesh!

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You have to select Members from the pull-down menu (where it says Pending Approval) in order to get the full member list. When you have a pending member the default for the member list is always the list of pending members and you need to change the view in order to see the whole list, just as you need to select Bouncing from the menu to see those members who are bouncing.

Jonathan

On Tue, Dec 29, 2020 at 12:23 AM, Alex wrote:

P.S., When I do this procedure (same clicks) in a different group I'm also an owner of I am able to see and access the whole membership list.

I think you must be looking at Directory, not in Admin, Members.
See?/g/GroupManagersForum/wiki/6114
Or perhaps you are not logged in as owner. On the top left, beside Home, does it say owner?

Frances
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On Tue, Dec 29, 2020 at 12:23 AM, Alex wrote:

Problem is, when I follow that procedure the only member I can see is one Pending member. Can't see the rest. In other words... I never make it to step 2.? :-(

Just re-read your post. You say "Pending member". Do you mean people who have applied to join your group? That's not how you deal with pending members.
See instead?/helpcenter/ownersmanual/1/managing-members/handling-pending-members?single=true
You need to pull down the members menu to see pending members.
The instructions you posted in your original post we dealing with existing members, not pending members.

Frances
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On Tue, Dec 29, 2020 at 12:23 AM, Alex wrote:

Groups.io help says
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To moderate an individual member:

1. In the left navigation menu on the group’s website, select?Admin?>?Members. The Members page appears.
2. Locate the member’s row and click in it to display their individual membership page.
3. Scroll down to the Posting Privileges panel.
4. Select the level of moderation you want to apply to this member:

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Problem is, when I follow that procedure the only member I can see is one Pending member. Can't see the rest. In other words... I never make it to step 2.? :-(
And, though I can see the? member I want to moderate if I go to the Member Directory, members' settings can't be changed from there.

First, this is for one member at a time only. And really, I don't recommend this procedure. (Although it does work. I just did it:
In Members in Admin (not directory), find the member. You can use the search box at the top of the list of names. Click on the name (don't use the tick box.) Then scroll down. Be sure to save after you have made the change.

As I say, this would be an unusual change, I think. The Help page you quoted says? Or perhaps you want to promote the person to owner or moderator? There is another way to do that.
I am not sure whether you have set a default sub setting (second tab in Admin, Settings). That can be changed by individual users / members for their own account. And it doesn't change people who are already members of your group.

Frances

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