Duane,

That only allows the download of the message archives.

Oops, I forgot that.

Shal

On Thu, Dec 31, 2020 at 08:42 PM, Shal Farley wrote:
If you're a group member you can ask the group's owner to check the
"Allow Members To Download Archive" box in the Message Policies
panel of the group's Settings.

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Janie,

I tried twice to post that the group will be closed until Monday
morning.

How did you post to the group?

Via New Topic or Reply on the group's pages? Or via email to the group's posting address?

And twice It has never showed up. What's going on?

Never showed up where?

Do you mean that the posting never appeared in the group's messages section? Or do you mean you never received it in your email inbox?

Either way, as Chris suggested a look in your group's Activity log is your best initial diagnostic. If the message is logged there the log entry will tell you what happened. If the message is not logged there then you may have addressed it incorrectly.

Shal


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If you cut-and-paste anything from a web site, you could easily insert an image without knowing it. It only has to be one pixel.

Bruce

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On Fri, Jan 1, 2021 at 02:44 PM, Christos G. Psarras wrote:

Has any of the premium+ admins done this?? What happens in this case, does it tell you no-way or offers to merge the accounts

I tried it on my (premium) test group.? It tells you "That address is already registered." and doesn't change anything, so it can't be done with an email address that already has an account.? They'll need to unsubscribe and/or delete one of the accounts for themselves or you could remove one of them on the group.

Duane
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开云体育

So it is about multiple accounts within Groups.io, not multiple accounts just within your group.

Well, not to argue but it doesn't really make a difference; in order to have multiple group accounts you have to have multiple (at least as many) GIO accounts.? Or maybe I misunderstood what you are trying to say


>>> Does this member belong to other groups in Groups.io? Does the member own any?

I haven't asked yet, but I'll make sure; I highly doubt he owns any groups although he could be member of others.? I'll definitely explain to them doing this will also change everything else they belong to, nobody likes (unwanted) surprises!

Cheers,
Christos

On Fri, Jan 1, 2021 at 03:44 PM, Christos G. Psarras wrote:

Has any of the premium+ admins done this?? What happens in this case, does it tell you no-way or offers to merge the accounts (existing one into the new one) as it happens now when one tries to change/merge their account address themselves?? I suspect it is the latter but I wanted to make sure first, because in the owner's manual section for it,

Well, the member's manual says:

?

?
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?

Hi Folks,

Has any of the premium+ admins done this?? What happens in this case, does it tell you no-way or offers to merge the accounts (existing one into the new one) as it happens now when one tries to change/merge their account address themselves?? I suspect it is the latter but I wanted to make sure first, because in the owner's manual section for it,
/helpcenter/ownersmanual/1/managing-members/premium-and-enterprise-member-management-options,
it is a bit ambiguous IMO; it does state that It is functionally equivalent to the member changing the address in their own account which I interpret to mean the same things are shown/asked for and same outcomes happen in both cases.? But in the steps presented below that, it doesn't explicitly state that entering an existing account will ask you about it and initiate a account-merging process if answered Yes (provided that is what happens and not "it just happens right-away without confirmation quietly behind the scenes when one clicks on Save")

In a paid Premium or Enterprise group, owners and moderators can change the email addresses of members who cannot change their addresses themselves for some reason:

1. Display the membership record?of the member whose email address you want to change.
2. In the Email field at the top of the page, edit the member’s email address.
3. Scroll to the bottom of the page and click Save.

I have changed a member's address before but it was to a known unique one, and it was a "silent"/seamless change after I clicked Save.? I now have a member who is not savvy enough, with two memberships in the group, and I was wondering if this change capability would work the same way as themselves doing it and it could be used as a way for a (premium+) admin to do a merge-account for the user, in the same way as it can change the site-wide account address right now.?

I mentioned the "silent" part, and when I changed a member's address before for the life of me I can't remember if in that case the user did not get the normal confirmation emails which one gets when they themselves change/merge their account.? So if they really don't get any when a group admin does the change/merge, that fact should be mentioned in the manual section to stress that it "just happens" and to be extremely-careful if they choose to use this merge4U feature as they can mess-up a member's account if not done right.

So I obviously don't want to chance doing it without asking first due to the ambiguities so I'll also suggest in docs that something to be added there in the steps to clarify things after they are clear.

As a related thought-byproduct item to this, I wonder, couldn't a (premium+) admin also help a member (who themselves entered the wrong/typo/etc ChangeTo/Merge address and is now stuck) recover by changing the wrong address back to the correct one through this group "change address" feature?? When a user modifies their account address, it propagates right away down to the groups if I'm correct, albeit showing now as NC until the user clicks on the confirmation email link. (So if yes, I'll suggest in docs to add this option in the corresponding account recovery section)

Cheers,
Christos

Yes I did and I had no image in my sigantur.

Regards, Beate

On Fri, Jan 1, 2021 at 11:02 AM, Andy Wedge wrote:

The notification message you receive contains a mailto: link for rejecting messages.

The message clearly says to Forward the message to the address given in order to reject the pending message (same as for Pending Subscriptions.)? If a mailto: link has been created from it, that would be a function of the email program used to read it.

Duane
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On Fri, Jan 1, 2021 at 05:03 PM, Janie wrote:

I tried twice to post that the group will be closed until Monday morning. And twice It has never showed up. What's going on?

Did you send the message from a "correct" email address?

Have a look in your Activity log to see if there any clues there.

Chris

On Fri, Jan 1, 2021 at 05:02 PM, Andy Wedge wrote:

If you try and forward the notification message to the reject address you get a non-delivery report.?

I should clarify my own statement and say that you increase the likelihood of getting a non-delivery report by entering an incorrect address.

Andy

Just as an off chance, did you save the 'new' signature after removing the link?? I did the first time I removed the image.
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One mailbox off of a Gettysburg address

On Fri, Jan 1, 2021 at 02:12 PM, Ian Gillis wrote:

"To approve this member via email, simply reply to this message.

To reject this member via email, forward this message to: (address here)"

Ah; thanks for the clarification; the implication is that the "reject" address was somehow defective.

Have you looked at your group's Pending Members list to see if the failed application has in fact been deleted or if it remains in place awaiting action?

A look in your Activity log might also be helpful.

Chris

It could be a bug but, if the link above is literally what you're seeing, that is a problem.

Where "%2B" appears four times, each should actually show a "+" sign. The mail server will not accept "%2B" as a delimiter and could cause the message to be rejected the way you have reported.

You can confirm this by making sure the "To" address (of the email you create after clicking the link) correctly shows "+" symbols in place of the "%2B" obfuscation.

If you do that and it still happens, I would report it in??and tag it as a bug.??
--
Jim

I did NOT have the group set to Announcement Only. I tried twice to post that the group will be closed until Monday morning. And twice It has never showed up. What's going on?

Janie

On Fri, Jan 1, 2021 at 11:21 AM, Ian Gillis wrote:

by forwarding the application to the reject address

Therein lies your problem.? The notification message you receive contains a mailto: link for rejecting messages. If you click it it will generate an empty email that you just send to reject a message. If you try and forward the notification message to the reject address you get a non-delivery report.? Just follow the instructions in the notification email and you'll be fine.

Regards
Andy

On Fri, Jan 1, 2021 at 05:54 AM, Beate wrote:

I had since re-registered as a member, there are no problems. With my moderators also not.
Is it maybe only a problem of the owner? The other owner has no problems.

Each subscription to your group will have its own signature.

I will gradually try a signature again and see if it works.

I suspect you'll be okay, as long as you don't try to include any images.

Regards,
Bruce

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On Fri, Jan 1, 2021 at 11:21 AM, Ian Gillis wrote:

I've been able to successfully reject by using the site.?

I may have misread your post but am I correct in thinking that on this and perhaps other occasions you have used a personal gmail address to send a rejection rather than simply use the Groups.io template?

I think the answer is simple; the address that had "applied" and to which you replied was a spammer and the address effectively bogus. I was thus rejected by the recipient email server, and notified you as the sender of that rejection. Had you sent it from the Groups.io templatre it would still have been rejected, but you would not have seen that rejection, although Groups.io may well have been notified.

As an aside I would add that I see using a personal email address for group business such as this as seriously unwise. Had your mail been delivered then you would have handed a possible trouble - maker your personal address which could then be abused (i.e. spammed). Using a personal address with established group members (who will be something of a "known quantity") is probably OK, but not with a total unknown such as a random applicant.

Chris

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