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On Mon, Dec 21, 2020 at 10:13 AM, Peter Cook wrote:

Does a payor have to be a moderator?

And if the answer is yes, and I change a payor from moderator to member, what happens?

That's a yes (with at least Billing permission) because otherwise they wouldn't have access to the Admin menu.? According to Mark's explanation, whatever happens to them doesn't change their status as payor unless/until another person assumes the status.? If they don't remove their CC info first, they could be charged for the next renewal.

Duane
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Does a payor have to be a moderator?

And if the answer is yes, and I change a payor from moderator to member, what happens?

On Mon, Dec 21, 2020 at 01:56 AM, Shal Farley wrote:

That should have no effect on her bouncing status. Perhaps receiving and accepting the Invitation reset the Bounce status.

This is likely to be a short-term solution unless she resolves whatever problem at her email service is causing them to reject group messages.

Shal, you are right. There were several messages last night and the first is pending (queued) and the others were never sent. I told the member that she needs to contact Cogeco.?

Thanks.

Frances
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GMF wiki for help.?Search box at the top of each page.

Check out the?new groups.io Help Center??Use your browser to search or download?the PDF.

You're using 2 different email addresses.? eblen1953@... and eblen1953@...? As far as GIO is concerned, those are 2 different people.? It doesn't know that they're the same service, it just takes them literally.

Duane
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The official Groups.io user documentation is in the Groups.io Help Center.
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Cathy,

It sounds like you used a different email address for the new group and
right now GIO thinks you are that person. You would have to log out on the
website and log in using your original email address. Others will tell how
to change things so you only have the one address.

-Ken Cameron, Member JMRI Dev Team
www.jmri.org
www.fingerlakeslivesteamers.org
www.cnymod.org
www.syracusemodelrr.org

On Fri, Dec 18, 2020 at 10:19 AM, Terry Slattery wrote:

Do you know if the API has endpoints that could be used to automate the process?

Sorry for the delay in getting back on this.? I'm not all that familiar with the API, so don't know what all it can do, but it seems to have plenty of power.? /api

Duane
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The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki

HI..i have a problem..i just accepted a invitation to a group and it asked for me to update my profile
i only added a photo
now all my i.o.groups are gone..i cannot approve myself so im locked out of 2 of my groups im owner of..one ive had for nearly 20 years..
they say im not a member..and i cannot view the archive..i can post to my group but all owners rights are not showing..i cannot do anything as a owner..and on the drop down that shows you what groups you are in or own..mine are gone..
regards cathy

[subject line enhanced by moderator]

On 21/12/2020 12:36, Duane wrote:

If a member account tries, they'll be removed. The subject "help me with #ms word" would become "help me with word".

It's a pity there isn't an option "moderate message if non-existing hashtag is used" or "moderate message if no hashtag is found".

Bouncing seems to rude, and removal causes subject lines to lose meaning, as some users who come from a social media background are used to using hashtags in the #middle of a #sentence (in the of a).

(I'm also [re-]learning that adding hashtags via the web to existing messages can backfire terribly, splitting up topics into two.)

Samuel

On Mon, Dec 21, 2020 at 05:29 AM, Samuel Murray wrote:

Then I sent a couple of messages with non-existing hashtags, but they don't get removed and the messages appear with clickable hashtags in the web view.? How is this feature supposed to work?

If you're the group owner/mod, the hashtags will be created when you send a message.? If a member account tries, they'll be removed. The subject "help me with #ms word" would become "help me with word".

Duane
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The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki

On Mon, Dec 21, 2020 at 11:29 AM, Samuel Murray wrote:

Then I sent a couple of messages with non-existing hashtags, but they don't get removed and the messages appear with clickable hashtags in the web view.

Ah, but... have you also got it set such that only Moderators can create new hashtags? If so, if you test as an Owner (i.e. a Moderator) any non - existing hashtag will suddenly be created.

Chris

Hello everyone

1. In my test group, I changed the hashtag setting so that non-existing hashtags are removed.? I clicked the "Update group" button at the bottom.? Then I sent a couple of messages with non-existing hashtags, but they don't get removed and the messages appear with clickable hashtags in the web view.? How is this feature supposed to work?

2. What I was originally trying to find out was what would happen to hashtagged words with this setting.? Will it change "help me with #ms word" to "help me with ms word" or "help me with word"?? My new group's users don't understand how hashtags work, but I really really want to use hashtags in the group, so I'm looking for strategies.

Thanks
Samuel

Herb,

It looks like I can't see this member's account info (!?) so I sent
him the info to check.

You can only see information about his subscription to your group. You do that by clicking on his address in the Members list.

You cannot see a member's account information, the Account pages are available only to the account holder.

He has no recent bounces. so perhaps UWyo is the culprit (unless he
didn't have that checkbox checked for getting his own mail).

If his email service isn't Gmail (or powered by Google) then the account setting will have no effect - it is a work-around specific to a Gmail quirk.

It looks like UWyo is powered by Microsoft Office365, and that probably is the cause. He can check to see if the messages are being marked as spam. If he can't find them that way maybe UWyo's email tech support can help.


Shal


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Frances,

Can she just log in to her account (probably by using "email me a link
to login") and click on the usual message to unbounce herself?

Yes.

I removed her as a member and then invited her. That worked. Easiest
for her.

That should have no effect on her bouncing status. Perhaps receiving and accepting the Invitation reset the Bounce status.

This is likely to be a short-term solution unless she resolves whatever problem at her email service is causing them to reject group messages.

Shal


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On Sun, Dec 20, 2020 at 05:46 PM, Frances wrote:

A longtime member with a cogeco.ca email address has not responded to bouncing messages. She has now "turned red" and no longer receives probes from Groups.io.

She wants back in and I would like her back.

I removed her as a member and then invited her. That worked. Easiest for her.

Frances
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GMF wiki for help.?Search box at the top of each page.

Check out the?new groups.io Help Center??Use your browser to search or download?the PDF.

I'm having the problem only on my largest group, just over 1 1,000 members.

I had the suspect AOL address subscription problem a while back.? Stopped it by restricting membership, sending a question upon membership application, and deleting suspect addresses which joined before I restricted emmebrships.

I figured that some subscriber or subscribers were redistributing posts.? I set AOL addresses subscribed in the last 7 months to No Mail.? Didn't work:? non-members still complained about getting group mail.

Then I set ALL AOL addresses to No Mail, except those I knew personally or those set to Digest, Summary, or Special Notices.

Still holding my breath, but no complaints for five days (was getting daily complaints, sent as messages to the group - Non-Members posts allowed, but mdoerated).

On Sun, Dec 20, 2020 at 04:44 PM, Frances wrote:

A longtime member with a cogeco.ca email address has not responded to bouncing messages. She has now "turned red" and no longer receives probes from Groups.io.

She wants back in and I would like her back.

BTW, her email works. I emailed her from my own email account and she replied. So that isn't the issue.

Frances
?
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GMF wiki for help.?Search box at the top of each page.

Check out the?new groups.io Help Center??Use your browser to search or download?the PDF.

On Sun, Dec 20, 2020 at 05:29 PM, Chris Jones wrote:

She should receive any bounce probe that you send to her; find her in your "Bouncing" list, tick the checkbox and select Send Bounce Probe from Actions at the bottom.

Assuming she gets the bounce probe, clicking on the link contained therein should unbounce her account.

Sent another bounce probe.
Most Recent Unsuccessful Attempt
mx.cogeco.ca: read tcp4 66.175.222.12:36756->66.226.82.201:25: read: connection reset by peer

Frances