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Stephanie,

I will say this reply/reply all is very confusing. For example,
ideally this would go to you, but clearly I’m bugging the entire group
with my thank you.

In GMF we prefer to keep the conversation on list, as that may help other people having the same or similar problem figure out what's going on.

If the only thing your reply said was "thank you" we'd prefer that it be sent privately. But since (in this case) you've provided additional information it is perfectly fine on list.

I use outlook on my computer and whatever iphone has for email and
both just reply to sender or reply to all as the buttons suggests.

As I and others have said, Outlook's behavior most likely can be influenced by the content of various header fields in the original message. Particularly the Reply-To field.

I wonder why groups.io is changing functionality that most people
consider universally the same.

Yahoo Groups does the same.

If your Yahoo Group has "Messages Reply To" set to "All Members" that puts a Reply-To field in the outbound messages that tells Outlook and other email interfaces to direct replies to the group's posting address. The "Messages Reply To" selection is still on the Group Settings tab of the Control panel over there. From what you've said your Yahoo Group is no doubt set to "Sender", so I'd recommend the same setting here.

Shal


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Will check on the forwarding issue.
might be something to add to confirmation message if it is common problem.
Mddd

On Mon, Dec 7, 2020 at 06:23 PM, Duane wrote:

A problem I've had with some potential members is that they reply from a different email address than the one they used to apply.

Mddd -- This also being a possibility, this person might have more success clicking on the "Confirm Account" link than actually replying.

Regards,
Bruce?

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On Mon, Dec 7, 2020 at 04:58 PM, Mddd wrote:

He says he has gotten the confirmation messages and relies to many of them but his account does not change from NC.

A problem I've had with some potential members is that they reply from a different email address than the one they used to apply.? I suspect that some of them have email forwarded from the account they applied with, so the reply comes from the address it was forwarded to and won't work.

Duane
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On Mon, Dec 7, 2020 at 05:58 PM, Mddd wrote:

Not sure if bug. Keep sending confirmation message to a new member.
His account was approved and shows in directory.
Can see the confirmations were delivered.
He says he has gotten the confirmation messages and relies to many of them but his account does not change from NC.

I suspect he's replying to the wrong message. Have him forward it to you so you can look at it.

Regards,
Bruce?

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Not sure if bug. Keep sending confirmation message to a new member.
His account was approved and shows in directory.
Can see the confirmations were delivered.
He says he has gotten the confirmation messages and relies to many of them but his account does not change from NC.
Not sure how to fix?

mddd

Sorry for the confusion - I think Michael answered and the merging accounts also hleped.

Ps I needed to change email addresses as the @mcguireprogram address will be going away soon.

Thanks all

Based on a test I just did, "no mail" can be reached in a workaround. Perhaps someone else can double-check?

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On Mon, Dec 7, 2020 at 12:29 PM, Sumner Village Neighbors wrote:

Can I generate a message to all members from the group's groups.io website? We have now added over 200 members and would like to issue a series of "tutorial" messages on how to use the group website.

You can send messages to all members whose subscription is Special Notices or more. Not to "No Mail".
Of course, "no mail" subscription people can go online to read it.

The official help says:
Read about "special notices"?

It is easiest to send it from the group homepage. Choose New Topic. Below Add Tags box, there is a checkbox for sending the message as special notice.

You might also want to create Guidelines or send a Monthly Notice.
See?/helpcenter/ownersmanual/1/managing-member-notices

You can check out the official help -?/helpcenter
and the GMF wiki -?/g/GroupManagersForum/wiki

Here's how to send a special notice -?
/g/GroupManagersForum/message/33962

Frances

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Can I generate a message to all members from the group's groups.io website? We have now added over 200 members and would like to issue a series of "tutorial" messages on how to use the group website.

I know you have resolved your problem, but if you went to :-

GroupManagersForum >> Wiki

Search term = Cover photo

Three hits 1st and second refer to the cover photo and how to change it

Nivard Ovington in Cornwall (UK)

On Sun, Dec 6, 2020 at 07:43 PM, Laurence Marks wrote:

one that's not usually visible is "Reply-To". If I were to send you an email with From:larry@... but also include Reply-To:donald@... and you selected Reply in any mail user agent on Earth, the reply would go to the White House.

I don't think that's quite true.? Several people have reported that Thunderbird ignores the Reply-To at times.? I don't believe anyone has completely nailed down when or why.? When some company, in this case TB, decides they're too big to follow the rules, things like this happen.? IF everyone followed the RFCs, we wouldn't have as many incompatibilities.

Duane
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On Sun, Dec 6, 2020 at 09:22 PM, Stephanie Hilwig wrote:

I will say this reply/reply all is very confusing. For example, ideally this would go to you, but clearly I’m bugging the entire group with my thank you.

There are ways you can do a direct reply.?

On the group homepage, as long as settings are set for you, members can select Reply to Group, then select Private (on the bottom right). This group (GMF) is set that way. You can set yours that way too.

From email, depending on the subscription someone selects, they can reply to the member directly by email.?
Click on Rely to Sender in the footer.
/helpcenter/membersmanual/1/additional-information/understanding-message-footers?single=true

Frances


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Thanks Shal. I partially understood. I will try to configure my new group tomorrow and transfer everyone from my yahoo group. I will say this reply/reply all is very confusing. For example, ideally this would go to you, but clearly I’m bugging the entire group with my thank you. For my group, I do most of the posting. Many people just reply with a comment for me and sometimes people reply all with additional info for the group. I use outlook on my computer and whatever iphone has for email and both just reply to sender or reply to all as the buttons suggests. I wonder why groups.io is changing functionality that most people consider universally the same. Oh well.

You will have a lot more success with a search like "basic change cover."

I used an abbreviated version of this thread's subject line -- "change cover photo basic." I also tried "basic change cover," as per the suggestion above. Neither produced anything. In the meantime, I tried loading and then changing the cover photo on the basic group I created. Yes, it can be changed.

tommy 0421

Stephanie,

Sorry, I didn't realize you had two topics open. That's actually a good thing (matching the Topic's Subject line to the content), but I was going topic by topic. Anyway, see my answer in your other topic, if you haven't already, and reply with further questions in this one.
/g/GroupManagersForum/message/35401

I believe most people respond to their emails using their email client
buttons.

I certainly do.

So when one responds to a groups.io email with the email client
buttons, they will not work as reply or reply all???

It depends on the group's Reply To setting and the behavior of the email client, as outlined in my other reply.

For example, to send this email, I hit reply, but instead of it going
to you, it populated the “to” field with the entire group...so the
“reply” forced a “reply all”.

Mostly correct, because I set GMF's Reply To option to "Group". I think that's the most natural setting for a discussion group, rather than rely on members to remember to use Reply All (with the expected consequence that many conversations would end up off list by accident).

In a group with Reply To set to "Sender" the Reply function will go to the sender, but Reply All will go to both the Sender and to the Group. So the sender will get two copies, one via the group.

At least that's the behavior under Gmail's web interface. Thunderbird does something completely different in that case. It offers Reply and Reply List, but both send to the List address, which looks like a bug in Thunderbird to me.

I don’t understand why reply doesn’t go to sender and reply all
doesn’t go to group, so people can reply to who they choose.

I think the optimal choice depends on the nature and purpose of the group. But the technical underpinning is that the email standards include the Reply-To field so that senders can specify a preferred reply address. Unfortunately, some email interfaces have their own idea of what Reply and Reply All should mean.

Shal


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lonelinesslab,

User B, although they are an owner and I can see there are not bounced
where I their member profile, is not receiving these notifications.

When you look there, if a message is listed in the "Most Recent Successful Delivery" panel then you know that the member's email service accepted the message. After that, whether it goes to the person's Inbox, Spam, Trash, or a black hole is entirely up to that service to decide.

Some email services may greylist messages from groups.io, in which case you'll see messages listed in the "Most Recent Unsuccessful Attempt" panel.


But after a reasonable period of time (several days) if a message doesn't appear in the Recent Bounces panel then it is reasonably safe to assume that it was accepted by the email service.

Is anyone able to point me in the direction of how/ where I can
troubleshoot this issue?

The most likely issue, given that the messages aren't bouncing, is that they are being delivered to User B's Spam folder. He/she will have to figure out how to correct that or work with it.

Apart from telling user B what to look for (above), I'm not sure there's anything you can do. It is possible that User B's corporate domain is not a suitable service to use with Groups.io (if they have policies that blackhole such messages) or it is possible that User B can contact the corporate IT department to resolve the problem.

Shal


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Stephanie,

(I assume I need to pay and then direct add, but is that easy for a
non-tech person, because if not, I’m probably better off with the
basic invite, but that’s a lot of work.)

It is pretty easy. Frances' links show the way. Direct Add and Invite are nearly identical in how you use them, differing primarily in whether the addressee needs to take an action (reply or click a link, for Invite) or not (for Direct Add).

2. In yahoogroups, when a member replies to an email, the member can
either select reply or reply all like for all standard emails.

Actually, in Yahoo Groups, as here, the behavior of the user's Reply or Reply All function depends in part on the group's setting. Where confusion arises is with the behavior of various members' email interfaces, which vary in how they use the content of the To, CC, From, Reply-To, and other fields in forming a Reply or a Reply All (or a Reply List).

For Groups.io the "Reply To" selection in the Message Policies panel of your group's Settings page. It controls the insertion of a Reply-To field in the outgoing messages.

A common choice, used here in GMF, is "Group". The simple Reply function in (most) members' email interface will form a reply directed to the group's posting address.

If your group sets Reply To to "Sender" then Groups.io will either not insert a Reply-To field or will insert one that directs the Reply function to the posting member's address (for reasons). For the most part this will let the member's email interface behave as a "standard email" in the way you seek.

Shal


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