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Christine,

I'm also finding that ?an event appears as?

?but from feed view I click on 'Your Calendar' and the same event appears in the calendar with the correct time.

and it's the same scenario with every event, so yes, there's something glitchy somewhere.

There's something definitely fishy if those two screen shots were taken with the same login. Feed and Your Calendar ought to reflect the same timezone. The calendar as seen through the group too. I will admit that I almost never look at Feed or any of the other combined-groups pages though.

It's not a huge deal, I've just been telling group members to view the events within the calendar and disregard the feed view times, but it certainly is curious :)

With that evidence in hand I'd be tempted to report the bug in beta.

It just bugs me that I can't reproduce it though. Are you saying that other members also see a discrepancy between Feed and Your Calendar, or the group's Calendar?

Shal


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Hi,

My group allows non-members to post. Let's say I approve a message from a non-member, and that person later joins the group with the same email address that they used when sending as a non-member. Once they join the group, the messages they sent while a non-member do not appear the same way in the groups UI as messages they sent after they become a member. The non-member messages don't show their avatar, and you can't click their username/"from" name to see their profile. For the messages sent after they become a member, the avatar shows, I can click their username/"from" name, and clicking "All messages by this member" only show the emails sent after they became a member. Screenshot to illustrate:



I would like ALL messages sent by a particular address to be treated as if the user was a member when the message sent. Is there a setting somewhere that I've missed?

Thanks in advance for any help!
-Steve

On Sun, Nov 29, 2020 at 10:49 AM, Cal wrote:

What's the easiest way to archive everything in a subgroup?

See /helpcenter/ownersmanual/1/exporting-or-downloading-your-group-s-data? Same applies to subgroups.

Duane
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Thanks Shal, I might have to monitor it a bit longer, I've unmuted everything and set to daily summary, and over the past few days it's either been empty or has a couple of topics but not everything.
I'll post again when I can shed more light on it.
Cheers, Christine

Hi again Shal,

I'm also finding that ?an event appears as?

?but from feed view I click on 'Your Calendar' and the same event appears in the calendar with the correct time.

and it's the same scenario with every event, so yes, there's something glitchy somewhere.

It's not a huge deal, I've just been telling group members to view the events within the calendar and disregard the feed view times, but it certainly is curious :)

Thank you, Christine

What's the easiest way to archive everything in a subgroup?

(TIA)

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Christine,

I've been to Account>Preferences and the Time Zone is UTC (Dublin Edinburgh Lisbon London), and each of the calendar events I've created has the same time zone.

Hmm... That's puzzling.

I've verified that the the Feed page displays according to the account's Time Zone setting (and isn't simply defaulting to, say, U.S. Pacific, because that's where Groups.io is):

vs

The screenshot on the left is an account in U.S. Pacific time, the screenshot on the right is in U.S. Eastern time. They have the expected three hour difference in the events. And just to complete the test, neither of those are the same as the timezone set in the event itself, yet all the correct adjustments were made:

Is there somewhere else I should be finding another time zone setting that I'm missing?

Not that I know of.

In my example the Hashtag event is at 2:05 am Central, which would be 0805 UTC. Each of the viewing members see a local time that also corresponds to 0805 UTC.

So that leaves me baffled how you can be seeing an offset of 8 hours if both the event and the viewing member have the same timezone setting. It is possible that there's a bug of some kind in the system, or that there's something we're missing. I don't know if it is something awry in your description or in my understanding.

One suspicious thing is that your time zone is currently UTC+0000 (and will be until summer time takes effect, if it does in your locale). Maybe that's somehow...

?vs

Nope. Even setting the account timezone of the login I'm using to view the feed to your timezone gets me the correct absolute time.

Shal


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Thanks for looking at this Shal,

I've been to Account>Preferences and the Time Zone is UTC (Dublin Edinburgh Lisbon London), and each of the calendar events I've created has the same time zone.

Is there somewhere else I should be finding another time zone setting that I'm missing?

Cheers, Christine

Bruce,

As he had not logged in before, having joined by subscribe email
request, then I assumed he would not therefore have a password, ...

Correct.

and I wondered what the process would be so he could log in, to "act
like an owner."

Just use the Log In link at the upper right of any Groups.io page (not Sign Up).

That will bring him to a page where instead of entering a password he can choose:
"Email me a link to log in",
"Forgot your password, or don't have one yet?"
or one of the social media logins.

Shal


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Christine

I also reported incorrect times for feed view ?in GIO beta group. It was in response to another incorrect time report.
My logged in account time zone and the group are AZ time zone. The feed shows incorrect time for events.
I am located and logged into account in AZ time zone.

Since AZ is different, ?due to daylight savings time, thought it may be issue related to it only. My time is incorrect in feed view also.?

Sandi,

Thanks for clearing that up. I received "M's" email on my iPad in the
native iOS Mail app so I hadn't considered that my Gmail account may
have made his string of characters interactive.

Actually, no. In that case I think it would be the iOS Mail app that did it, not Gmail acting as an intermediary for the app. I was referring to Gmail's web interface doing that which I know does it.

So I would suspect his Gmail would theoretically have also created an
interactive link when it was sent from his Gmail account to the forum.

Correct, if he's using Gmail's web interface to compose the messages. If he's using an app on his mobile or desktop device then it would depend on that app.

He has sent a total of 3. Two links were hypertexted in one of his
posts and the other two posts each had one plain text string that
was not hypertexted.

I haven't tested it, but it may be possible to change Gmail's behavior, either via a setting or by writing the URL in a way that Gmail didn't recognize as a link.

I'll check again to see if "M" may be in the forum under 2 email
address, perhaps one isn't a Gmail account. Or maybe he changed his
email address from something else to Gmail in the past week.

Even without a second email address, he may use an app sometimes and Gmail's web interface other times. Or may use the New Topic or Reply features on your group's pages sometimes.

At some point I need to get on my computer and log into my Gmail to
see the Content Type coming from "M". It's not something I can do on
the iOS Mail app. I did try hitting the More menu like Bruce suggested
but on my iPad it didn't give me a "View Source" option.

The iOS Mail app may may not have the feature, or may call it something else like "Show Original". In Gmail's web interface it is called Show Original.

Hoping the "forced HTML" will resolve this. That would be the easiest
solution for all concerned.

I believe Bruce is correct, it will not convert text URLs into links. Arguably that's a failing of Groups.io's Force HTML implementation.

... that the links aren't interactive. It is what I am seeing when I
log into the forum as a Mod. I am the one seeing some of them as
interactive and some are not.

And arguably that could be considered a failing of the Groups.io message viewing features.

Shal


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Shal,

Thanks for clearing that up. I received "M's" email on my iPad in the native iOS Mail app so I hadn't considered that my Gmail account may have made his string of characters interactive.?

"M" is posting from his @gmail address. Like me, he has configured his iPad to send and receive from his @gmail account.?
So I would suspect his Gmail would theoretically have also created an interactive link when it was sent from his Gmail account to the forum.?

I have a few more ideas. I have searched the forum for all of "M's" posts. He has sent a total of 3. Two links were hypertexted in one of his posts and the other two posts each had one plain text string that was not hypertexted.

I'll check again to see if "M" may be in the forum under 2 email address, perhaps one isn't a Gmail account. Or maybe he changed his email address from something else to Gmail in the past week.

I'm not the group owner, but I will pass along to him how to "Force HTML".

At some point I need to get on my computer and log into my Gmail to see the Content Type coming from "M". It's not something I can do on the iOS Mail app. I did try hitting the More menu like Bruce suggested but on my iPad it didn't give me a "View Source" option. So I will try doing that from my computer.?

I have asked "M" to forward me all three of his posts from his Sent folder to see if I can discern why one came though active and the other 2 didn't.

As far as the other person, "J", emailed me to say it was fine for me to edit his posts and make them interactive. "J" isn't interested in problem solving it any further. He is posting from a .com domain that is associated with his business and he's given me no other information other than he's a Mac user.?

The third person hasn't reached out to me. I don't recall offhand his email address.?

Hoping the "forced HTML" will resolve this. That would be the easiest solution for all concerned.

BTW, it wasn't a complaint from the others that the links aren't interactive. It is what I am seeing when I log into the forum as a Mod. I am the one seeing some of them as interactive and some are not. I am seeing them on my iPad in the default Safari browser.

The non interactive ones were posted before I joined the group. My "job" was to create and assign hashtags and to do that I needed to read the posts and that's when I noticed some of the links weren't hypertexted. (At least not on the webpage.) I haven't noticed that in the other groups I own/moderate.?

Appreciate all the helpful responses. Time to get busy on my end of things!?

--
Sandi Dickenson
Moderator of NMUG Group

Sandi,

The bizarre thing to me is how I can receive it in my email from him
as an interactive link but the email going to the groups isn't being
posted as an interactive link.

It goes back to what Bruce said, Gmail's web interface automatically "linkifies" plain-text URLs, even email addresses.

Other members, using other email interfaces, may see that same plain-text URL's as just text. They would need to copy/paste the URL to a browser address bar to access the referenced page.

Next time you have a message which other's claim contain plain-text URLs, but you see it as a link, use Gmail's Show Original function. It may be informative to know what Content-Type fields are in the header.

Your message, for example, contained three:

Content-Type: multipart/alternative; ...
Content-Type: text/plain; ...
Content-Type: text/html; ...

Other messages may contain all three, or only text/plain, or only text/HTML (there are other possibilities, but far less common).

If your group has neither Plain Text Only nor Force HTML checked, then the message will go out by email the same way as it was received from the member.

Shal


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On Fri, Nov 27, 2020 at 06:39 PM, Bruce Bowman wrote:

If it's important that an active link appears in the message archive, whoever is sending this stuff to the group needs to make their URLs into real hyperlinks before they send them.

Hi Bruce,?
That's what is puzzling me. One person claimed they show up as "real hyperlinks" before he hits send. And in the email I received in my personal email account from him they were hyperlinked. But in the GIO post (received by email from him) they were not.?

All our group members are in Macs. It's a newly created a premium group and all but 3 members are successfully posting active links. They were direct adds from Yahoo Group shut down so it's not like these 3 people are unfamiliar with emailing hyperactive links to a forum.?

I am sure it's on their end of things somehow. Will do more testing...

--
Sandi Dickenson
(New Moderator of NMUG group)

I'm also a Mac User and posted to various forums without any problems. Also owner and Mod on 4 forums and Ive never run into this from others posting.?
I'll check with them on the browser.?
The bizarre thing to me is how I can receive it in my email from him as an interactive link but the email going to the groups isn't being posted as an interactive link.?
--
Sandi Dickenson
Moderator of ASG Volunteers Group

On Fri, Nov 27, 2020 at 06:39 PM, Bruce Bowman wrote:

Sandi -- I'm not sure what HT and YT are, but a link is a link.

Hash Tag and You Tube
?
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Sandi Dickenson

Christine,

But our event times are still showing as incorrect timezone in the
Feed view,

Bear in mind that the Feed view is shown in the time zone of the logged in account. I believe that's as it should be.

I've checked to make sure that individual accounts and calendar
entries have correct time zones - should I be seeing the times line up
or has there been another issue recently?

No issue that I can see. My Feed is showing me events from various group subscriptions at the times I expect for those events.

Those events with timezones different from mine are adjusted. For example, one group has an event defined as occurring at 2:05 central time. In my feed it shows at 12:05 because I'm in pacific time, two hours behind central time.

Attaching a screengrab - the events showing as 7am are actually all at
3pm, and the 10am event is actually at 6pm, so 8 hours earlier.

This strongly suggest that your logged-in account is set for Pacific Standard time (UTC-0800) whereas the events themselves are defined in UTC time. Or some other combination with an 8 hour difference.

So I think your assertion that the accounts (only the one you're logged in with matters) and the calendar events have correct time zones needs further examination. Or maybe your perception that the Feed is incorrect is mistaken.

Shal


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On Fri, Nov 27, 2020 at 06:01 PM, Sandi D. wrote:

I recently was added as Mod to a new forum. In going through posts (I'm adding HT), I am finding links to YT videos that are plain text, not interactive.?

Sandi -- I'm not sure what HT and YT are, but a link is a link.

This is a real hyperlink:? ?https:\\groups.io?

This is just a string of text:? ?https:\\groups.io

Select "View Source" from the More menu and you'll see the difference.

I've been editing them to make them interactive and notify the person who posted it.?

The 2 people so far who have replied tell me that on their end the link is showing as interactive. I asked them to use the same process they used to send it the group email address but instead send it to me. It shows up interactive in my email.?

Many email clients will recognize such a string as a URL, and "linkify" it. Groups.io does not, even if you have "Force HTML Emails" set. If it's important that an active link appears in the message archive, whoever is sending this stuff to the group needs to make their URLs into real hyperlinks before they send them.

Hope this helps,
Bruce?

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On Fri, Nov 27, 2020 at 06:28 PM, Frances wrote:

I would ask what browser they are using. I was testing using Safari.?Version 14.0.1

I should have mentioned I am using Apple Mail?Version 13.4.

Frances
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