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Re: Question about owner being unsubbed
On Sun, Nov 22, 2020 at 01:29 PM, Anita L wrote:
Anita -- I'm hearing conflicting information.?Your best route to track this down is the activity log. If you unsubbed, it will say "Display Name <email @address> left via web." In this case, you will not receive a confirmation email with any link to immediately rejoin. If you (or your ISP) marked a group message as spam, it will say "Display Name <email @address> reported a message as spam and was removed via email." There is no way to mark a message as spam using the groups.io web interface. It's possible that a co-owner or Moderator kicked you off the group, but that shouldn't send you any auto-resub link, either. A Member Notice of type Goodbye could contain a link of some kind, but such a link wouldn't automatically add you back. Again, check the log. Regards, Bruce Check out the groups.io Help Center?and?groups.io Owners Manual |
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Re: Question about owner being unsubbed
thanks for your responses. I first thought it might be the spam thing. I looked in my spam and there was no mail from iogroups that went in there. It said I unsubbed via web. Usually if you get unsubbed because of spam it will say that but it didn't. I was wondering how this could happen and if someone could unsub you after they left the group to get back at you for some crazy reason. Thanks Anita |
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Re: Profile and Directory Query
#profile
#directory
On Sun, Nov 22, 2020 at 11:51 AM, Christine Page wrote:
1. How does a member hide their personal email address if they do not want it seen by other members?Member Directory and Member List are two separate things.? The Member List shows everything you as owner can see about a person.? Member Directory only shows what a person puts in their public Profile to others that have made their Profile public.? See the section on "Customizing your Groups.io account profile and individual group profiles" on the Help page. Duane -- The official Groups.io user documentation is in the Groups.io Help Center. GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki |
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Re: Profile and Directory Query
#profile
#directory
On Sun, Nov 22, 2020 at 12:51 PM, Christine Page wrote:
I have the Member Directory option of the group that I am the owner of, under Settings, Privacy, Member List Visibility set to "Members". However, when my members look under the Directory all they see is the name of the person and their personal email address.?Are you sure that Members are seeing this, or just you (as Owner)? Are you looking at the Directory, or the Member List? They are not the same thing.? The Directory is an index of Member profiles. Until each Member creates a profile and shares it, they shouldn't be able to see each other in the Directory at all. /g/GroupManagersForum/wiki/6114? 1. How does a member hide their personal email address if they do not want it seen by other members?Each profile must have a label of some kind.
2. How do I set it up so that their photo and bio details also show? But their personal email does not?As stated above, personal emails do not display for Members, only Owners and Moderators. Each Member has to create their own profile and share it. You cannot create a profile for them. Hope this helps, Bruce Check out the groups.io Help Center?and?groups.io Owners Manual |
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Re: Question about owner being unsubbed
Anita,
That sounds a lot like the usual route for a spam message type event. GIO gets a notice of a spam reject, it flags the account and generates the message. While it says it unsubscribes, it still knows all the groups that user was in so they all get reenabled when the message about being cut out 'by mistake' gets the right reply. While it had said the person was unsubscribed, I suspect it is really just a special state of nomail awaiting the reply. -Ken Cameron, Member JMRI Dev Team www.jmri.org www.fingerlakeslivesteamers.org www.cnymod.org www.syracusemodelrr.org |
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Question about owner being unsubbed
I had a weird thing happen last night. I am an owner of a group
and I got unsubbed and it said via web. I never did that. Then got a email saying if it was a mistake to click on a link and I got back to my group. How could this have happened? Thanks Anita Mod's note: add "being unsubbed" from body of email for clarification |
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Re: I keep having to approve my own messages. Why?
On Sun, Nov 22, 2020 at 08:10 AM, William Obermeyer wrote:
No hashtag, approve first message, subscribed email address.Probably the best clue will be in the Activity log.? There will be an entry similar to "[user] sent message [topic title] requiring approval because (some reason) via web/email".? That should give the specific reason.? (Choose "Sent message requiring approval" from the Actions drop down box, then click Search.) Duane -- The official Groups.io user documentation is in the Groups.io Help Center. GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki |
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Re: Billing Name Change
On Sat, Nov 21, 2020 at 11:42 PM, John A. Sillasen wrote:
Can you think of a way to add a new card with a different name.On further reflection, I'm not sure a name is used at all, though it appears to be.? To change the card, just go to your Billing page and enter the new one (you could also delete the old one) and try again.? /account?page=billing Duane -- The official Groups.io user documentation is in the Groups.io Help Center. GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki |
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Re: I keep having to approve my own messages. Why?
On Sun, Nov 22, 2020 at 07:05 AM, Kayelle Allen wrote:
But I noticed we have members who've been around a long time who still need approval even though they've posted before and are not on moderation.Is there a hashtag on the message/topic?? Those can be set to require moderation of any message using it. Duane -- The official Groups.io user documentation is in the Groups.io Help Center. GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki |
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Re: I keep having to approve my own messages. Why?
No, I actually go to the group itself (like I am now) and write a message. Sometimes I reply to a message. I am the owner of the group and I have set no moderation on myself anywhere. We have posting privileges set to approve the first message for new members and that's it. No one from outside may post. But I noticed we have members who've been around a long time who still need approval even though they've posted before and are not on moderation. It's no limits we've set. I've checked repeatedly, and finally thought there had to be a "help" topic somewhere about this. That's how I found this group.
-- Kayelle Allen Science Fiction Author www.kayelleallen.com |
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Re: Non-subscriber receiving group posts
Tom,
The person shown in the footer isn't subscribed either.If you have examples of messages from your group containing an unsubscribe address in the footer that is not (and has not been*) subscribed to your group, I think that is definitely worthy of a #bug report in beta. No other considerations are needed to know that that is a "can't happen" error - it doesn't matter how the message subsequently was delivered to the person that contacted you. An address in the footer that was not a member of the group at the time the message was sent "can not happen". Unless some malcontent member is altering them to hide his/her identity. Or what Duane said about crooks copying message content and forging their own footer. I'd want also to double-check the Received fields in the header as received by that person. Did the message come to her direct from Groups.io, or by way of some forwarding. If she's up to it, have her use this analysis tool and send you a screenshot or copy/paste of the results: A message forwarded to you is not suitable for analysis - it will only lead back to the person who forwarded it. You need the header of the message as she received it. Some email interfaces (Thunderbird) have a "Forward as attachment" feature which will send you a file containing the original message, header and all. But the chances that she's using such an interface and knows how to use the feature seems slim. *Double-check the "and has not been" by searching your group's Activity Log for the footer address. Shal -- Help: /helpcenter More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Billing Name Change
On Sat, Nov 21, 2020 at 07:59 PM, John A. Sillasen wrote:
It's for a Non-Profit and the system keeps trying to bill the company card with my nameThat's the way the system works.? It uses the name of the person making the payment and the card number entered.? I don't know of anyone else that's tried to use a 'corporate' card, only personal cards. Duane -- The official Groups.io user documentation is in the Groups.io Help Center. GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki |
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Re: Non-subscriber receiving group posts
On Sat, Nov 21, 2020 at 08:59 PM, Cleveland Park Editor wrote:
Yes, mine are public but only members can post. If it would solve the problem to make them private, I would immediately do that....assuming that setting isn't a permanent choice made upon set-up.You can't change from private posts to public posts. It is based on the underlying commitment that you have made to members - that their posts are not freely available on the internet. (My imperfect understanding of it!) Frances ? -- GMF wiki for help.?Search box at the top of each page. Check out the?new groups.io Help Center??Use your browser to search or download?the PDF. |
Bruce
Anita L
Duane
Ken Cameron
Pete Cook
Kayelle Allen
Shal Farley
Frances