Hi Duane,

Our event times are still showing as incorrect timezone in the Feed view, I've checked to make sure that individual accounts and calendar entries have correct time zones - should I be seeing the times line up or has there been another issue recently?

Cheers, Christine.

On Sat, Nov 14, 2020 at 09:48 PM, angelsonsAna wrote:

Hello there, my husband was my mod, but he got a new computer and now he cant approve people, and I don't remember my pass ward to give him.

First of all, it would be easy for him to use "Email Me a Link to log in" on the homepage of your group. He must use the same email address that he used to use. Once he clicks on the link he receives in his email, he will be on the group and can update or change his email address in the top right corner of the page.
See?/helpcenter/membersmanual/1/understanding-groups-io-accounts/setting-account-preferences-and-viewing-account-information?single=true

See this also:

/helpcenter/ownersmanual/1/managing-moderators-and-additional-owners?single=true
?
Frances
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Don,

I am pretty sure I see some sort of check box that if I want the group
to be made aware of an upload of a file, I check it.

Correct.

Using that check box generates a notice to members, but those /do/ have a hashtag in the subject.

A moderator can preemptively block such notices from posting to the group by creating the corresponding hashtag and setting the hashtag options. No Email will cause them to quietly post to the group's Messages, but not go out to members by email, Moderated will cause them to be held in the Pending list where you can delete them.

Shal


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Thanks, Shal,

I was hoping that was the case, that I as moderator/owner was the only one getting them, but one member who is not a mod did respond in such a way that I thought he might have received them as well. I did further check on the site, and the notifications don't appear in the general Messages tab, so I suspect after all this, and your reply, that he meant that he was seeing the same behaviour as mod on another groups.io group he's using, and not that he was getting the messages from *my* activity on *this* group.

Thanks all for the responses, as the lack of a hashtag to mute was confusing me. Now it's clear that only I am getting these messages, which I can certainly deal with on my own.? :)

Hello there, my husband was my mod, but he got a new computer and now he cant approve people, and I don't remember my pass ward to give him.

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Shal . . .

On Sat, 14 Nov 2020 18:23:25 -0800, "Shal Farley" <shals2nd@...>
wrote:

Any content update notice you receive without a hashtag was sent to the
moderators/owners only, not the group.

I am pretty sure I see some sort of check box that if I want the group
to be made aware of an upload of a file, I check it. I would think
that would be the case with changing other content?

Or is that just for actual uploads and not changes to a wiki or
database?

Donald


----------------------------------------------------
Some ham radio groups you may be interested in:
/g/ICOM /g/Ham-Antennas
/g/HamRadioHelp /g/Baofeng
/g/CHIRP

Sarah,

... my message said that I don't have that hashtag in my group's
hashtags, ... so I was asking how to mute the messages in the absence
of any hashtag at all.

Any content update notice you receive without a hashtag was sent to the moderators/owners only, not the group.

You control moderator notices though the Moderator Notifications panel on your Subscription page.

Shal


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Sorry, if you were replying to me, my message said that I don't have that hashtag in my group's hashtags, and my messages weren't sent with any hashtag, so I was asking how to mute the messages in the absence of any hashtag at all. (And Duane's message was the one I specifically replied to, because it seemed the most appropriate solution, but I don't know why I have no hashtags at all to mute.)

See this message -?/g/GroupManagersForum/message/32340
Duane says you can mute the wiki hashtag.

Right, folks?

Frances
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Sorry I'm late to the game on this, having just edited my group's wiki for the first time since the change. (And, I never check the box to notify members of changes.)

I don't want to add on to an old thread, but search didn't reveal anything more recent than this that I could find. My issue is that as I was editing (and saving edits) to the Wiki today, my group got emailed each time I saved, which obviously isn't ideal. :)

But, unlike this thread seemed to imply, the emails did NOT have any hashtag (#wiki or #wiki-notice or otherwise) and when I check my group's hashtags, no related hashtag shows up there either. So, I'm not sure now to mute/block these notifications from going out based on restricting hashtags.

My group members are not all that tech savvy, interacting almost exclusively by email, (most simply receiving, and occasionally replying) and most of them have never visited the site to enable their own controls. Even if they did, there's no hashtag/topic for them to mute, as I've told some of the more adventurous ones they are free to do.

I can see that there have been generally changes to a lot of types of notifications, so I'm prepared for some growing pains, but I can't figure out how to prevent these notifications on my end if there's no hashtag. Is this just where things are right now as the changes are being implemented, or is there something I'm missing, and something I can do? (At the very least, I'd be more aware of not saving incremental changes if I can't prevent an email going out every single time as I'm doing larger-scale edits.)? :)

Thanks,
Sarah.

Sara,

I cannot log back in with my original address because when I try it
says there is no account with that address.

Hmm... re-reading your original post...

I replied to the email GIO initially sent saying I had requested a
change and it was awaiting a confirmation from the new address.

Oh dear.

Perhaps your reply to that notice approved the address change. So it did take effect. And now your account has a bad address that is NC status.

From what both of you have said, I'm hoping it will time out and my
original account will be restored.

Fingers crossed, but I don't really know if there is such a timeout.

Meanwhile, I've emailed support.

That is probably your only recourse.

But then there's that problematic notice:

"Due to the current volume of support email, we can only answer messages
sent from owners of Premium groups at this time."
/helpcenter

Perhaps it is time for a #suggestion to beta that Mark reevaluate that limitation. Or at least elevate account-related issues regardless of the users' group roles.

And/or a #suggestion that account-related notices require a more affirmative response than a simple reply in order to confirm the action - particularly for actions that must have been initiated on the web.

If the email from GIO you replied to didn't clearly say that a reply would confirm the action, then that might qualify as a #bug, but would at least be a #suggestion to clarify the wording.

If you, Sara, make either suggestion then you can include a brief description of your experience as motivation for the #suggestion. That may be an alternative path to getting Mark to reach out to you.


Shal


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Bruce F,

I undid the Message formatting, saved it, then re-entered the Force
HTML. Logged out.
Just sent a test message and no change to the footer. UGH!

Did it change the message body itself to HTML?

If not, I note that you're using Thunderbird when replying in GMF.

If you have it set to show you the plain-text version of messages then you will always see the plain-text footer, never the HTML footer.

On one of the newer messages from your group, in Thunderbird, try
View | Message body as | Original HTML

Is it a case of surrender and let groups.io win?

No.

But Thunderbird always wins.

Shal


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I cannot log back in with my original address because when I try it says there is no account with that address.?

To Shall, looks like I must have been in the account change page and was asking to change my email address. Which was not my intention.?

From what both of you have said, I'm hoping it will time out and my original account will be restored. Meanwhile, I've? emailed support.?

Thanks for the help. Much appreciated.

Sara

On Sat, Nov 14, 2020 at 01:44 PM, monamouroui wrote:

I replied to the email GIO initially sent saying I had requested a change and it was awaiting a confirmation from the new address.

Sara -- That email is just a notification, and replying to it does nothing. You have to reply to the "confirmation from the new address."

If that address does not exist, no one can reply, and the address change will never be completed.

Sigh ... any idea how I can cancel the request and put it back to my original address?

As Shal stated, you shouldn't have to do anything. Simply log back in with your original address.

Regards,
Bruce?

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开云体育

Daniel,

1. Thanks. My Safari on Mac browser doesn’t seem to display those interface elements, at least not that

I can see, or hunt and find. What browser are you using? 2 Attachments.

It isn't a matter of browser. It is a question of where you are looking.

In the screen shots you are looking at the list of Topics. You can't delete individual messages from there. Switch to Messages view:

Or, open a message:

I infer Topics can be set in web-based message, and a “Topic” is defined by its # Hashtag.

To paraphrase what Duane said, Hashtags apply to Topics, but a given topic may have zero, one or more hashtags in their Subject.

More importantly, many topics may have the same hashtag. That's in fact a key to the utility of hashtags, they let you mark a bunch of Topics as having something in common. The "something" that unites them is for you to decide. As a moderator, you can edit the hashtag to give it a Description that will help members understand what it is these topics have in common.

For example, the beta group has very strict hashtag usage, including #bug for topics reporting a bug or problem with Groups.io and #suggestion for topics making a suggestion to improve Groups.io.

Shal
FWIW: Firefox 82.0.3 (64-bit) on Win10 Pro version 2004.


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Sara,

Hi - I was trying to log into my other groups.io account, but my
browser loaded in this email address when I went to log in. But I
typed over it with the address I wanted to use and mistyped it with an
invalid address. But I never wanted to change my address to begin with
and GIO is waiting for me to approve the email they sent to an invalid
address.

The login page can't change an account email address.

So, you should be able to log out (if necessary) then log in using the correct email address.

The tentative account with the typo'd address will simply be orphaned. I don't know if it will be "cleaned up" after some time, but it really doesn't matter since it can't be logged into again nor can it participate in any groups (it is permanently NC status).

So now, my other GIO account does not exist ...

No, it is still there. All you need to do is log into it (without the typo this time).

I replied to the email GIO initially sent saying I had requested a
change and it was awaiting a confirmation from the new address. Sigh
... any idea how I can cancel the request and put it back to my
original address?

Now wait a minute, you've confused me.

I thought you were at the login page when you made the typo. Were you actually at your account page? As far as I know that's the only way you could be sent a message about a change: enter a new address on the Account page and click "Change Email".

But it still doesn't matter. If you don't (can't) confirm the change request then the change does not occur. Again the answer is to log out (if needed) and log back in using the correct address.

Shal


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开云体育

Paul,

We believe that our only option to prevent this banned member from reading our group's posts would be to set our group to Private

That's correct but it is kind of the "nuclear" option, I think you have other reversible options instead, not to prevent public folks from reading the posts obviously (since the posts are public) but to head him off and hopefully push him away faster.

One is to temporarily set the group to moderated so you can check and edit anything he may sneak by through what he's doing, and also announce to the group that you are changing to moderated to ensure he sees it; yes, I know it's extra work, but it would help push this member away a lot quicker when he sees all of a sudden his "posts" not getting approved/posted whatsoever.? Then you can QUIETLY reset the setting back to unmoderated when you are satisfied he lost interest and he's not trying to post anything more.

Another possible option, which I suspect is contributing to this happening, is the ReplyTo setting, you have it to both group and sender; maybe change it to group only (for now anyway), and tell folks to start using the ReplyToSender link in the footer from now on; that should also help cut him off, as a regular "Reply" click from a member will not be sent to both correspondents and group, just the members

The harder you make it for him to get joy, the quicker he'll lose interest! :)

Cheers,
Christos

Hi - I was trying to log into my other groups.io account, but my browser loaded in this email address when I went to log in. But I typed over it with the address I wanted to use and mistyped it with an invalid address. But I never wanted to change my address to begin with and GIO is waiting for me to approve the email they sent to an invalid address.

So now, my other GIO account does not exist and I do not see how to recover it as GIO is waiting for me to confirm the other one, which will never happen because the email address is invalid.

I replied to the email GIO initially sent saying I had requested a change and it was awaiting a confirmation from the new address. Sigh ... any idea how I can cancel the request and put it back to my original address?

Thanks,
Sara

On Fri, Nov 13, 2020 at 03:27 PM, John Pearce wrote:

It was my understanding that they can not see anything that is set to only be
seen by full members in the group settings.? Am I wrong about that

== ==
Hi John,

We had a recent problem member who we had to ban yet he has kept piggybacking messages onto active member's replies to our group. With the penchant for members to not remove the previous piggybacked message text(s) before replying, he was able to coattail onto members' replies: He would reply to an existing post in a thread and CC our group and a member who'd replied already adding some comment. His post would bounce (because he is banned) but the member, unsuspecting but believng that it was a ostensibly a reply to our group since the group's emaill address was in the header, would reply to the group and the banned member's message text would be piggybacked onto our group via that active member's post.

It seemed clear that the banned member was still able to read the messages on our group but not able to post himself which was shown in the Activity Log. To confirm this situation two of our Moderators, using an email address not registered with our group, accessed our group by Googling the group name and found that they could read the messages even though the email they used was not registered as a member of our group and they could not post using that email address.

We believe that our only option to prevent this banned member from reading our group's posts would be to set our group to Private, but since that is an undoable action we have not done so yet. We are hoping that the banned member will lose interest in our group and go elsewhere.

Fingers X-ed!

Paul M.
CostaRicaLiving
https: //groups.io/g/CostaRicaLiving
==

A bit more trivia:

Latest information I found (as of Nov 5 2020):
Group Member ID: 9,151,401
Site Member ID: 5,210,529
Visible Groups: 31,987
Total groups: 81,592 (not 100% sure if this includes Enterprise groups, but I think it does)

Duane
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