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On Fri, Aug 28, 2020 at 10:36 AM, ~mary~ wrote:

I looked at the Help Pages.? I'm trying to put some .png pics as a montage for my Cover Page and they look small.? Any ideas?? Thanks Mary

?

I can only tell you how I created a montage in the Mac environment. I put my images in a row using Pages word processing. Then went to Print, opened in Preview. This allowed me to save as .jpeg.
/g/BoomerTimeGaming

If you simply want one photo, the system automatically resizes it. No need for you to do so.

Frances
?
--
GMF wiki for help.?Search box at the top of each page.

Check out the?new groups.io Help Center??Use your browser to search or download?the PDF.

On Thu, Aug 27, 2020 at 03:14 PM, Su wrote:

There seems to be a lot of variability in how soon I substantively hear back after submitting a support request. A month ago, I got pretty quick responses. Recently, I get an auto reply with no content beyond a form acknowledgement. The group in question is a premium group.

Su -- For what it's worth, my support response times have ranged from minutes to never. I have a premium group, too.

Please note that bug reports and requests for new features should be , not the support address.?

Is there any way to check on the status of a support request (apart from submitting another support request)??

It's been awhile since I've done this, but you should have gotten an auto-response with a trouble ticket number (or something of that sort) in the subject line. If you want to follow up you're supposed to reply to that email, typing any additional information above the line in the message body.

Opening a second ticket for the same issue could be considered annoying behavior on Mark's end. I'm not aware of any other mechanism.?

Regards,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

There seems to be a lot of variability in how soon I substantively hear back after submitting a support request. A month ago, I got pretty quick responses. Recently, I get an auto reply with no content beyond a form acknowledgement. The group in question is a premium group.

Is there any way to check on the status of a support request (apart from submitting another support request)??

Thanks,
Su

Paul,

First, that was me who just applied to your group, you can reject it if you want, I was going to leave anyway; I wanted to see how it's setup regarding new member apps.

IMO you'd be better off creating and enabling a pending membership message that applicants have to answer (or no approval otherwise), and that will drastically cut down your spam/scam filtering work, as the large majority of those folks use bot software for their spamming/scamming, and you usually don't get back replies to the pending membership question, so they can bot-apply all they want, since they will never reply to the pending question email, no approval. ?You can then leave them on the pending queue until they are automatically-removed in 14 days (unless if you claim them)

You can write the pending membership question email as such to where if one replies you'll be able to tell if it is a real person, and also whether they are legit or spammers. ?On all the groups I own & manage we have that and it rarely allows a spammer to get it. ?Here's an example of what I use:

Hello and thank you for your interest in the Airliner Modelling Digest group! ([email protected])

We only have a few basic rules, one of them is to hear from you before accepting your membership application, to make sure you are a legitimate person/modeller/hobby store/decal maker/researcher/etc, and not some bot or spammer! ?

So please reply to this email and in a sentence or two, please let us know why you'd like to join our group.

Thank you!

The Group Admins & Mods

?
Pretty simple and effective, as even if the person is a spammer/scammer and they manually answer (which is very-very rare), they usually will say things like "Hi, I'd like to join your group" or similar stuff like it which pretty-much tells you they have no clue what the group is about, so they get rejected (after leavign them in the pending queue until they auto-expire so this way that doesn't allow them to reapply with the same address in the meantime).

And if their reply is not quite-clearcut and you suspect they may be legit, you can always send them a second email and ask them more group-specific questions, like which generator model they have, what's their setup, or anything else that will tell you pretty-much they are real and legit.

Cheers,
Christos

On Wed, Aug 26, 2020 at 02:12 PM, Melanie Weinraub wrote:

I, also a group owner, posted a poll but set it to not show who voted. Can the group owner still keep track?

Yes...see?/helpcenter/membersmanual/1/working-with-polls
?
Regards,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

Hi agan Edith,

What you just posted (above) shows you the amount that is due and the date.

I wouldn't worry about it changing; there was a recent discussion here on GMF confirming that we are grandfathered in at our original rate unless in the interim we have initiated some change or lapse as I mentioned earlier.

So I wouldn't worry too much about your renewal amount going up. It is very unlikely to change.

Paul M.
==

I, also a group owner, posted a poll but set it to not show who voted. Can the group owner still keep track??

On Wed, Aug 26, 2020 at 06:22 PM, Bruce Bowman wrote:

Tom -- The observation that someone replied to an earlier message after you have already done so is not sufficient evidence. Have you determined this in some independent fashion??

One thought occurred to me after I had sent my last offering.

The PC I use was bought in mid June, and the "commissioning process" of downloading Microsoft 365 included Outlook as an email client. When I looked I found that the default interval between mail downloads from my ISP was set to 30 minutes, which I regard as far too long, so I reset it to 10 minutes.

It is thus quite possible that some of your members have "long" polling intervals set on their email clients, and as a result find a post to which they wish to respond, and set about sending one. Now if that happens during a gap between polls between their email clients and their Service Providers it is entirely possible that your reply to a post happens during that "downtime", in which case their claim that they had not received / read / understood your reply would be perfectly legitimate.

In addition Frances wrote: However I wonder about your terminology. This prompts me to ask if when you wrote The problem is that almost all the users in my group never see my replies in your initial post you meant "never, ever" or really meant "before replying themselves".

If I was of a mischievous disposition I might wonder if some of your members are gaming the system to frustrate your "first reply" policy.

Chris

On Tue, Aug 25, 2020 at 02:43 PM, Karla wrote:

I've had a few members who've mentioned that they've stopped receiving emails from our group over the last? few days.? I've checked their profiles and they should all be receiving individual emails.? Anyone else experiencing this and thoughts on how to resolve the problem?

Karla -- In addition to bouncing, be sure to also check that all their accounts have been confirmed (no NC badge).

Failing that, what mail providers are they using? We could be seeing another problem with a provider blacklisting groups.io, or simply not having enough capacity to handle the mail volume.?Cox/spectrum/charter/rr has a history of this.

See also:
/helpcenter/faq/1/group-member-faq/q-i-am-not-receiving-email-messages

Generally speaking when a problem of this nature comes up it's usually something amiss on the receiving end.

Regards,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

Hackers and spammers can easily make themselves appear from any country they wish.? So can you.? It's called a VPN service.? The solution you think would help is worthless even if there was a feature in groups.io.? I use one often.? I find it quite helpful in purchasing airline tickets at reduced prices.? If you appear to be originating in Brazil (for example) you can sometimes get less expensive tickets than if you appear to be from the USA.? To find out more I've included a link to one of the many VPN's available today.?

John

Hello Edith,

Your renewal amount should remain the same as when you first subscribed –unless you have allowed your group's subscription to lapse somewhere along the way, which seems apparent to me that you have not.

But to answer you question, go to your group online and from the lefthand sidebar choose:

ADMIN > BILLING

and on the page that opens you will see the amount due. It should be the same as when you subscribed last year.

OK — HTH

Paul M.
CostaRicaLiving
https: //groups.io/g/CostaRicaLiving
==

On Tue, Aug 25, 2020 at 01:21 PM, Tom Blahovici wrote:

The problem is that almost all the users in my group never see my replies.

Tom -- The observation that someone replied to an earlier message after you have already done so is not sufficient evidence. Have you determined this in some independent fashion??

As Andy alluded to, outgoing group emails can reside in people's inboxes for an indefinite period before they're they decide to respond. Here in GMF it's not at all unusual to see a reply to a message that was originally posted months ago. This is in contrast to an exclusively online web forum, where all the messages are threaded right there in front of you (and everyone else). If your interactions with groups.io are all performed using the web interface then this may not be obvious to you.

Regards,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

On Wed, Aug 26, 2020 at 05:42 PM, Frances wrote:

Look in Admin, Members, your account, Activity. Or in Admin, Activity, Moderator Activity (since it is you as owner / moderator).

I would also suggest that you look at the Email Delivery settings for any member who claims not to have seen your post. Then immediately after you post something look at the Email Delivery History of as many of those "suspects" as you can to verify that your message has been emailed to them and is not recorded as having bounced.

Andy Wedge wrote: I don't see anything wrong here and I think you will have a hard time trying to control the order in which members respond to messages and I think that he is perfectly right. I would also point out that someone claiming not to have received your post may not really be telling the whole truth; they may have received it but as Read Receipts often point out "received" and "read" are not the same thing. "Received" and "noticed" are not the same thing either!

I am slightly puzzled by what appears to be a competition to be the first to reply to a question; as a Moderator/Co - owner I do not see myself (or any other Moderator/Co - owner) as automatically having the right of first reply. It just doesn't seem very "group" minded.

Chris

--
GMF wiki for help.?Search box at the top of each page.

?

Check out the?new groups.io Help Center??Use your browser to search or download?the PDF.

Hi
All my emails end up on the web immediately, and I receive a copy immediately as well.
Are there any logs kept that I can look at? Perhaps it's just as you say.?
Tom

No bouncing.?

Karla

On Tue, Aug 25, 2020 at 06:21 PM, Tom Blahovici wrote:

So here is an example...
13:00:? Receive a message with a question.
13:05? ?I? reply to all.
14:14? ?Someone replies to original sender and I see it.? He has not seen my message

I would say that's quite normal if your members are responding to messages they have received by email.? They could look at the 'message with a question' and reply to that and then move to their next 'unread email' which could be your response to the question.? There is also the fact that email delivery is not a guaranteed service and messages can be delayed. They may have seen the 'message with a question. and just not received your 'reply to all'.

I don't see anything wrong here and I think you will have a hard time trying to control the order in which members respond to messages.

Andy