GroupManagersForum@groups.io

Re: Is it possible for the group owners to see who voted on a poll?

On Wed, Aug 26, 2020 at 02:12 PM, Melanie Weinraub wrote:

I, also a group owner, posted a poll but set it to not show who voted. Can the group owner still keep track?

Yes...see?/helpcenter/membersmanual/1/working-with-polls
?
Regards,
Bruce

Check out the groups.io Help Center?and?groups.io Owners Manual

Re: Group Renewal on October 19, 2020

Hi agan Edith,

What you just posted (above) shows you the amount that is due and the date.

I wouldn't worry about it changing; there was a recent discussion here on GMF confirming that we are grandfathered in at our original rate unless in the interim we have initiated some change or lapse as I mentioned earlier.

So I wouldn't worry too much about your renewal amount going up.  It is very unlikely to change.

Paul M.
==

Is it possible for the group owners to see who voted on a poll?

#33413

I, also a group owner, posted a poll but set it to not show who voted. Can the group owner still keep track??

Re: Group Renewal on October 19, 2020

#33412

It shows:

Payment

?Discover **** **** **** 7203 Expiration: 7/2021
Next Payment Due:?Oct 19
Amount: $110

That would be great if it stays at $110 and doesn't increase to $220.? I can't afford that.

Edith Smith

Show quoted text

-----Original Message-----
From: Epicatt2 <stanhopi@...>
To: [email protected]
Sent: Wed, Aug 26, 2020 12:08 pm
Subject: Re: [GMF] Group Renewal on October 19, 2020

Hello Edith,

Your renewal amount should remain the same as when you first subscribed –unless you have allowed your group's subscription to lapse somewhere along the way, which seems apparent to me that you have not.

But to answer you question, go to your group online and from the lefthand sidebar choose:

ADMIN? > BILLING

and on the page that opens you will see the amount due.? It should be the same as when you subscribed last year.

OK — HTH

Paul M.
CostaRicaLiving
https: //groups.io/g/CostaRicaLiving
==

Re: Many users never see my replies to questions

#33411

On Wed, Aug 26, 2020 at 06:22 PM, Bruce Bowman wrote:

Tom -- The observation that someone replied to an earlier message after you have already done so is not sufficient evidence. Have you determined this in some independent fashion??

One thought occurred to me after I had sent my last offering.

The PC I use was bought in mid June, and the "commissioning process" of downloading Microsoft 365 included Outlook as an email client. When I looked I found that the default interval between mail downloads from my ISP was set to 30 minutes, which I regard as far too long, so I reset it to 10 minutes.

It is thus quite possible that some of your members have "long" polling intervals set on their email clients, and as a result find a post to which they wish to respond, and set about sending one. Now if that happens during a gap between polls between their email clients and their Service Providers it is entirely possible that your reply to a post happens during that "downtime", in which case their claim that they had not received / read / understood your reply would be perfectly legitimate.

In addition Frances wrote: However I wonder about your terminology. This prompts me to ask if when you wrote The problem is that almost all the users in my group never see my replies in your initial post you meant "never, ever" or really meant "before replying themselves".

If I was of a mischievous disposition I might wonder if some of your members are gaming the system to frustrate your "first reply" policy.

Chris

Re: Members no longer receiving emails

#33410

On Tue, Aug 25, 2020 at 02:43 PM, Karla wrote:

I've had a few members who've mentioned that they've stopped receiving emails from our group over the last? few days.? I've checked their profiles and they should all be receiving individual emails.? Anyone else experiencing this and thoughts on how to resolve the problem?

Karla -- In addition to bouncing, be sure to also check that all their accounts have been confirmed (no NC badge).

Failing that, what mail providers are they using? We could be seeing another problem with a provider blacklisting groups.io, or simply not having enough capacity to handle the mail volume.?Cox/spectrum/charter/rr has a history of this.

See also:
/helpcenter/faq/1/group-member-faq/q-i-am-not-receiving-email-messages

Generally speaking when a problem of this nature comes up it's usually something amiss on the receiving end.

Regards,
Bruce

Check out the groups.io Help Center?and?groups.io Owners Manual

Re: is there a feature to block members by country or ip address? #access #customize #howto #spam #wishlist

John Pearce

#33409

Hackers and spammers can easily make themselves appear from any country they wish.? So can you.? It's called a VPN service.? The solution you think would help is worthless even if there was a feature in groups.io.? I use one often.? I find it quite helpful in purchasing airline tickets at reduced prices.? If you appear to be originating in Brazil (for example) you can sometimes get less expensive tickets than if you appear to be from the USA.? To find out more I've included a link to one of the many VPN's available today.?

John

Re: Group Renewal on October 19, 2020

#33408

Hello Edith,

Your renewal amount should remain the same as when you first subscribed –unless you have allowed your group's subscription to lapse somewhere along the way, which seems apparent to me that you have not.

But to answer you question, go to your group online and from the lefthand sidebar choose:

ADMIN  > BILLING

and on the page that opens you will see the amount due.  It should be the same as when you subscribed last year.

OK — HTH

Paul M.
CostaRicaLiving
https: //groups.io/g/CostaRicaLiving
==

Re: Many users never see my replies to questions

#33407

On Tue, Aug 25, 2020 at 01:21 PM, Tom Blahovici wrote:

The problem is that almost all the users in my group never see my replies.

Tom -- The observation that someone replied to an earlier message after you have already done so is not sufficient evidence. Have you determined this in some independent fashion??

As Andy alluded to, outgoing group emails can reside in people's inboxes for an indefinite period before they're they decide to respond. Here in GMF it's not at all unusual to see a reply to a message that was originally posted months ago. This is in contrast to an exclusively online web forum, where all the messages are threaded right there in front of you (and everyone else). If your interactions with groups.io are all performed using the web interface then this may not be obvious to you.

Regards,
Bruce

Check out the groups.io Help Center?and?groups.io Owners Manual

Re: Many users never see my replies to questions

#33406

On Wed, Aug 26, 2020 at 05:42 PM, Frances wrote:

Look in Admin, Members, your account, Activity. Or in Admin, Activity, Moderator Activity (since it is you as owner / moderator).

I would also suggest that you look at the Email Delivery settings for any member who claims not to have seen your post. Then immediately after you post something look at the Email Delivery History of as many of those "suspects" as you can to verify that your message has been emailed to them and is not recorded as having bounced.

Andy Wedge wrote: I don't see anything wrong here and I think you will have a hard time trying to control the order in which members respond to messages and I think that he is perfectly right. I would also point out that someone claiming not to have received your post may not really be telling the whole truth; they may have received it but as Read Receipts often point out "received" and "read" are not the same thing. "Received" and "noticed" are not the same thing either!

I am slightly puzzled by what appears to be a competition to be the first to reply to a question; as a Moderator/Co - owner I do not see myself (or any other Moderator/Co - owner) as automatically having the right of first reply. It just doesn't seem very "group" minded.

Chris

Re: Many users never see my replies to questions

#33405

Hi

?

Some good advice so far.

?

However I wonder about your terminology.

?

You say “reply to all”. Do you mean you click on the Reply to Group in the footer of the email?

Or Reply at the bottom of the post online on your group?

Or are you using email to Reply All?

?

You asked about logs. Check to see where your message goes? Look in Admin, Members, your account, Activity. Or in Admin, Activity, Moderator Activity (since it is you as owner / moderator).

For more info, see in the official help (the owners manual) -?/helpcenter/ownersmanual/1/reviewing-the-group-s-activity-log

?

Frances

Show quoted text

On Aug 26 20, at 5:06 AM, Andy Wedge <andy_wedge@...> wrote:

So here is an example...
13:00:? Receive a message with a question.
13:05? ?I? reply to all.
14:14? ?Someone replies to original sender and I see it.? He has not seen my message

--
GMF wiki for help.?Search box at the top of each page.

?

Check out the?new groups.io Help Center??Use your browser to search or download?the PDF.

Re: Many users never see my replies to questions

#33404

Hi
All my emails end up on the web immediately, and I receive a copy immediately as well.
Are there any logs kept that I can look at? Perhaps it's just as you say.?
Tom

Group Renewal on October 19, 2020

#33403

I transferred my group, Heartmade Blessings, from Yahoo Groups on October 19, 2019, and paid $110 which included the transfer fee.? We are on the Premium Plan and a payment will be due October 19, 2020, for another year.? Will our $110 annual fee remain the same or will be now be billed $220 a year.? I saw on another site that since we transferred before October 22, 2019, we might be grandfathered at the $110 annual price.

Can you let me know please so I will know how to proceed with decisions regarding my Group, [email protected]

Thank you for your time.

Edith Smith

Re: Members no longer receiving emails

#33402

No bouncing.?

Karla

Re: Many users never see my replies to questions

#33401

On Tue, Aug 25, 2020 at 06:21 PM, Tom Blahovici wrote:

So here is an example...
13:00:? Receive a message with a question.
13:05? ?I? reply to all.
14:14? ?Someone replies to original sender and I see it.? He has not seen my message

I would say that's quite normal if your members are responding to messages they have received by email.? They could look at the 'message with a question' and reply to that and then move to their next 'unread email' which could be your response to the question.? There is also the fact that email delivery is not a guaranteed service and messages can be delayed. They may have seen the 'message with a question. and just not received your 'reply to all'.

I don't see anything wrong here and I think you will have a hard time trying to control the order in which members respond to messages.

Andy

Direct add messages

#33400

I just posted a possible bug to Beta but also have a question re the messages send when you direct add a member to a group / subgroup.

If I add a member to the main group, and then separately to the subgroup, then the new member receives both the Welcome notice and the Direct Add notice for the subgroup.?

I had the impression that directly added members got the Direct Add notice only. Why do they get BOTH a Welcome and a Direct Add notice? It seems like they fulfill more or less the same purpose.

Confused,
Su

Re: Direct add / subgroup question #subgroups #direct-add

#33399

Nvm!?I tested it myself using another email address.

The answer is:
The new member will receive 2 messages from the "main" group -- both the customized Direct Add notice and the main group Welcome notice -- plus the Welcome notice(s) for any subgroup(s) to which the new user is added.

Not sure why it's the Welcome notice and no the Direct Add notice for the subgroups, but that's what is getting sent.

Su?

Direct add / subgroup question #subgroups #direct-add

#33398

I'm finally able to work on getting our lists moved over from Google Groups to GIO. We did upgrade to Premium, so I'm able to use Direct Add.

The group has an announcement-only main group, and two subgroups for actual discussions.

If I use the option to also add members to the appropriate subgroup(s) at the same time, which member notices will they receive? Both the main group and the subgroup Direct Add notices??

I'm trying not to confuse the typical un-tech-savvy list members.

Thanks,
Su

Re: Members no longer receiving emails

#33397

On Tue, Aug 25, 2020 at 01:43 PM, Karla wrote:

Anyone else experiencing this and thoughts on how to resolve the problem?

Have you checked to see if the emails sent to them are bouncing?

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki

Members no longer receiving emails

#33396

I've had a few members who've mentioned that they've stopped receiving emails from our group over the last? few days.? I've checked their profiles and they should all be receiving individual emails.? Anyone else experiencing this and thoughts on how to resolve the problem?

TIA

Karla?

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