Ann,

They are receiving their messages downloaded to their computers and
may see the last one in a whole thread, but not the original one or
any subsequent ones.

Are they receiving messages individually, or in a digest?

I can't think of any whey they could have that result with individual messages, unless their email interface is in something like Gmail's Conversation mode and they don't know it.

If they are receiving individual messages the other "is it plugged in" thing to check would be their Spam/Junk folder, just in case.

Shal

This has happened to two of my members. Is there a way to turn this feature off?

Ann


--
Sent from my Android device with K-9 Mail. Please excuse my brevity.

I'm the owner of the 070 Club and 070 Club Contest groups.

I have a moderator, Larry Brown, who is unable to use the SUBSCRIPTION>MEMBERS function to search for members by email address.?

When he goes there, the MEMBERS button/pull down menu only shows PENDING APPROVAL for him. When he clicks the MEMBERS button to get the pull down menu, it's just blank.?

He's logged in and out of groups.io, he's rebooted his machine and cleared the cache/cookies in his browser, yet he's still unable to use this basic function.

As the owner, it works fine for me, but surely this is something a moderator can do...

Any ideas of settings that I may have incorrectly set for him, or any other ideas as to what could be wrong?

Thanks,

Matt King

a member got deleted because it went into her spam. This is not good if this happens. These are older women and not sure they will be able to deal with this.

I really wanted iogroups to work for my group. Not sure it is right for us. Now not sure this member will rejoin.

Several of my group members are telling me that they are not getting all of the messages.? They are receiving their messages downloaded to their computers and may see the last one in a whole thread, but not the original one or any subsequent ones.? Is anyone else having this problem or is there something they need to check on their settings?? It just started happening in the last day or two.? Before that they were getting all the messages.?

thanks,
Ann

Shal thanks. I forgot how I can increase the font when I read it. I will try that. One issue solved.

Thanks

Anita

I wish... the pin (or the subject) were a different color so the fact they are pinned posts were more obvious (to new members).

Nancy

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Frances and Tony I have tried that and it does not work. ? Thanks for your help. I wish the owners here would help me. ? Anita

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Support may take more then a day :-)

Although I understand the concern expressed, our group would be very much opposed to changing the date format unless it were optional at either the group or individual level (or both). ?We are a US-based group of artists and such a change (if imposed unilaterally) would be very confusing for our members.?

Jean

Anita,

How do I set my mail coming in to traditional.

There is no such setting in Groups.io.

The closest thing to that is to choose between "Full Featured" and "Plain" in the digest, but there's no equivalent for individual messages.

Shal

J,

Toby, that's very odd. I went to that link and there's a place to
"sign in to groups.io" (not "sign into zendesk") - it looks like it's
asking for my groups.io account.

No, I think the confusion there is that it is asking you to sign in to the groups.io support area (at zendesk). A little bit as if on Y! or Groups.io you were being asked to sign in to a group name rather than the service as a whole.

I don't use Zendesk, so I don't know their setup. Possibly you need a separate sign-in for each support area?

Shal

Anita,

Getting email from my members and the font and font sizes are coming
very small. Is there a way to set a default here?

No.

If the messages are sent as plain text then the font size is controlled by your email viewer.

If the messages are sent with formatting (HTML) then the font size is controlled by the sender. Unless you use the group setting for "Plain Text Only" - that will strip the sender's formatting.

In either case, if you are looking at the messages through a web browser you likely can use its "zoom" tool to change the size of all text on the page. The controls for this vary by browser, but I think most use Ctrl plus the keypad + - and 0 keys as shortcuts.

Shal

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• Force HTML Emails
• Normalize HTML Emails
• Plain Text Only?

I wrote several letters yesterday and how I am having problems with my group. Mainly the html is coming out distorted and is there a way to go to traditional mail or can you fix this.

If not I can't stay at iogroups for now until this is fixed. I am not impressed with your support as many of my letters here and also to Mark are unanswered.

Please help dont want to have another day with this html issue.

Anita

Thank you for your help before and during our transfer.

Nancy, CampOn

I am no expert and don’t understand your issue. BUT have you looked at settings for your group?
there is a section for HTML.?

Frances

Thanks, it’s many steps on my iPad with one finger or king it,

The pull down menu under your name should have My Activities option which takes you to a page of requests.
On mobile, there's a big button that says "My requests"
Mark ought to have a help topic on viewing your support tickets.

I wrote several letters yesterday and how I am having problems with my group. Mainly the html is coming out distorted and is there a way to go to traditional mail or can you fix this.

If not I can't stay at iogroups for now until this is fixed. I am not impressed with your support as many of my letters here and also to Mark are unanswered.

Please help dont want to have another day with this html issue.

Anita