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On Sat, Apr 18, 2020 at 06:04 AM, Bruce Bowman wrote:

I'm pretty sure this statement is untrue, except as mentioned above.

I agree.
Perhaps, maybe, you were able to type an additional email in the address bar, but no longer use it (after 22 years) so no longer care.
regards stay safe and bubble-wrapped
d

I am a list moderator.
Regarding a claimed pending message, the GMF Wiki states "the claim only gives other moderators a warning - it doesn't actually prevent other moderators from "jumping your claim"...This is why it is unnecessary to have a way to remove the claim - if you become unable to ultimately approve or delete/reject the pending message, another moderator can step in and do it for you".
I opened a pended message earlier today (in Edit mode) and a Claimed tag with my name is now attached to the message.? Another list Owner is currently prevented from taking any action on my claimed message (i.e., from "jumping my claim").? We have tried everything that we can think of to release my claim so that the Owner can complete the reconciliation of the pended message, but have met with no success.? How can we reverse the claim?

...
JC| * Why don't we have an option to allow
| members to forward messages?


I don't know the answer, but anyone can
forward any message they receive using
their email client software, like Outlook
and others.

[ ] Rubens







.

On Fri, Apr 17, 2020 at 09:45 PM, Paul Ohio USA wrote:

I'm considering deleting her account and adding her back, under a different email.

2FA is at her account level so you wouldn't be able to delete that. You could remove her from your group and add her back in with a different email but that would be using a different account. If the alternative email address has not previously been associated with Groups.io it would create a new account at that point. See the Members' Manual section about accounts in the help centre for more details.

Andy

On Fri, Apr 17, 2020 at 09:45 PM, Paul Ohio USA wrote:

I wonder if there could be something she set to create this problem or if there is something within groups.io that I'm unaware of?

2FA is not something I have used on Groups.io but from the screenshot you included it is Groups.io's own 2FA that she is encountering, and that being so it is something that she herself has set up under her Account; it is not a group - level function. It can be found via Account > Security, and it is not something that you can change for her.

Chris

Hi All,
A member of our group recently got a new iPhone and when she tries to log into the group the gets the above request. She has also tried this on her Mac & iPad with the same results. I've not encountered this before and don't have a problem logging in on my iPhone 8, yet I do not own any other ios devices. Is there something set within ios?

She is certain that she is using the correct password. She receives group emails and can reply. I'm considering deleting her account and adding her back, under a different email. Before I do that, I wonder if there could be something she set to create this problem or if there is something within groups.io that I'm unaware of?

Take care and Be Safe,
Paul, Ohio, USA

On Fri, Apr 17, 2020 at 01:28 PM, Jennifer Christian wrote:

1.? I would like a format painter button: ? I don't like releasing messages sent in with a hodgepodge of colors and fonts and line spacings? -- and it is nearly impossible without a format painter to get things to look professional.

I'm told that the existing message editor is based on TinyMCE. If so, there is a Format Painter add-on available ().

I don't know what it would cost groups.io to add this functionality.

?? Is there a way to do this already?

To get rid of existing weird formatting, click the "Clear formatting" button on the advanced toolbar (screenshot below).

• For a while, the advanced toolbar had an option to change the color of text, but it seems to have disappeared.? What happened to it??

If you select "Normalize HTML Emails" in your settings, those toolbar icons will be unavailable. Deselect that option and they should come back.

2.? In this time of COVID-19, I have realized that a list-serv can be a good way to START disseminating information.? But if members CANNOT forward messages, the disseminating? stops there.??

There is nothing to keep you from forwarding group emails that you receive to other people, using your own email client. There is no function to forward messages using the groups.io web interface.

• In our old Yahoo group, one could forward messages to others.?

I'm pretty sure this statement is untrue, except as mentioned above.

Hope this helps,
Bruce

---

Check out the new groups.io Help Center?and?groups.io Owners Manual

Hello all -?? I have two requests for help / suggestions.

1.? I would like a format painter button: ? I don't like releasing messages sent in with a hodgepodge of colors and fonts and line spacings? -- and it is nearly impossible without a format painter to get things to look professional.?? Is there a way to do this already?? If not, is it a difficult thing to add??

• I would prefer NOT to use the Normalize HTML setting, because I often want to highlight or emphasize a portion of a message -- and simply bolding or italics may confuse the reader because it looks like the SENDER did that.?
• As moderator, I want to be able to say "see in particular the highlighted or colored areas.."?
• For a while, the advanced toolbar had an option to change the color of text, but it seems to have disappeared.? What happened to it??

2.? In this time of COVID-19, I have realized that a list-serv can be a good way to START disseminating information.? But if members CANNOT forward messages, the disseminating? stops there.??

• In our old Yahoo group, one could forward messages to others.? A lot of my group members used to do that -- they'd appoint one person to monitor the list-serv and pass along things of interest to the others.? The option of forwarding seems NOT to be possible in Groups.io.?? Why?? I do realize that enabling wholesale forwarding messages defeats the idea of a restricted group with a private conversation -- which all of mine are. But:
  • The ground rules of the groups are to "write as though your message will end up on the front page of the NY Times
  • And I get around the problem frequently myself by swooping text, then copying and pasting it -- but the format looks sucky that way and takes a lot of work to neaten up.
• Why don't we have an option to allow members to forward messages??
• Could we, the moderators who review all messages before posting, have the option of allowing forwarding by members when dissemination of a piece of news or an opportunity would be good.?? Is this possible?

Cordially,
Jennifer Christian
[email protected]? (>1200 members, all professionals)
[email protected] (>650 members, all clinicians, mostly physicians)
[email protected] (>100 members, all clincians, mostly physicians and psychologists)
etc.

On Wed, Apr 15, 2020 at 07:18 PM, Seth Newberry wrote:

I need to upgrade to enterprise but cannot do it.? I need some help here but nobody seems to be home.

Have you tried contacting Mark directly?? See /g/Group_Help/topic/72881816

Duane
--
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki
The official Groups.io user documentation is in the Groups.io Help Center.

I have reported a billing problem that has stopped me from an important upgrade.? I have emailed the support llne, tried calling the number on the billing invoice, and sent a note to the group manager forum with no response.? I has been a week of radio silence.? I cannot put my projects on an application that has zero product support.
Seth

On Fri, Apr 17, 2020 at 08:42 AM, Mick Anderson wrote:

It seems that not only I do not get email copies of my postings to IO but I did not get your reply either.
I have checked all my settings on IO and GMF and they show individual emails.
i do not use gmail.
I get all emails from other IO members.

Mick -- See?/g/GroupManagersForum/wiki/Not-Receiving-Messages?for other possibilities.

For what it's worth, I've found that selecting a digest mode resolves most delivery problems.

Regards,
Bruce?

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Check out the new groups.io Help Center?and?groups.io Owners Manual

Hi Duane,

It seems that not only I do not get email copies of my postings to IO but I did not get your reply either.
I have checked all my settings on IO and GMF and they show individual emails.
i do not use gmail.
I get all emails from other IO members.

Mick

On Fri, 17 Apr 2020 12:16:24 +0100, Duane <txpigeon@...> wrote:

If that's Gmail or Exchange (or a service using them), then they're very helpfully not showing messages you've sent.

In that case, if you send a message, or reply to one,?using the web interface then it should get to your inbox because you won't already have the outgoing message in your sent folder.

On Fri, Apr 17, 2020 at 02:40 AM, Mick Anderson wrote:

I do not receive emails of messages posted on the website.

First, check your email delivery to see if they're bouncing.? If not, then they're being sent to your email address, so the problem is with your email service.? If that's Gmail or Exchange (or a service using them), then they're very helpfully not showing messages you've sent.? You can contact support to have them add your service to the list for those that need to be modified to be received.? See

Duane
--
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki
The official Groups.io user documentation is in the Groups.io Help Center.

Thanks, Bruce. I'll follow up today and try to see can get done.

If you want an mbox import, you need to be on Premium Yearly. If you haven't read it already, see /g/GroupManagersForum/wiki/Moving-to-Groups.io#Upload-Services for info.

I did read that, but some of the details I need were missing there, and there's nothing at all on the official documentation past. It seemed the way to get it going was to "email support", so I'll do that a second time.

Fingers crossed!

Mike

A strange problem.
I do not receive emails of messages posted on the website.
They do appear on the actual website.
I receive emails from other members.
I am set to individual emails.
I am the Group Owner.

Mick

On Thu, Apr 16, 2020 at 12:30 PM, James Morgenstern wrote:

we are new group ... maybe 7 days old.? 12 members.

?

we all just received an email from one of our members [whose normal email is @aol.com]? that was a phishing attack disguised as a link from DropBox.? I looked at the email header and it seems to me that this was indeed sent from groups.io server.

James -- There is no reliable way for groups.io to distinguish between a phishing email sent from a hacked account and one intentionally sent by the person who owns it. Although the service does scan attachments for viruses and malware, there is no such protection against bad hyperlinks.?

what do we do to safeguard against this?

?

does this mean that his aol password has been compromised?

Probably.

or was the triggering email sent from a hacker account and disguised as aol ?

?

would greatly appreciate any help to resolve this.

Initially, I'd put this member on moderation until I'm satisfied that he's regained control of his own email account. Options available are in the Posting Privileges block of his subscription record in the Member List.

If he can't regain control then you'll have to boot him off the group. Once he gets a new email address you can then consider letting him back in.

If it becomes a problem with more than one member then you may have to consider forcing all message delivery to plain text only (see Message Formatting in your group Settings). Most of those who engage in phishing do not spell out the entire link URL but instead hide what's really going on behind the html.

Hope this helps,
Bruce

---

Check out the new groups.io Help Center?and?groups.io Owners Manual

On Thu, Apr 16, 2020 at 07:31 AM, Mike S wrote:

What's the normal response time from support?

Mike -- There does not appear to be a "typical" time. My response times have ranged from "under an hour" to "never got anything back at all."

I sent an email on Saturday and haven't received anything past the initial automated response. I don't want to just start emailing again if this is a normal time frame to expect a reply, but I also don't want to miss getting an answer if it somehow got lost in the shuffle. I'm an owner of a premium group if that makes any difference.

Yes, that makes a difference.

I was checking with them on importing a large group. We'll have two MBOX files with a total of nearly 70,000 messages and about 660 members. Their imports seem to enable back-dating of messages, while the script doesn't, plus the 40 messages/30 minutes throttle means it would take about 40 days to import them using the script. We'd also like to back date the member join dates.

If you want an mbox import, you need to be on Premium Yearly. If you haven't read it already, see?/g/GroupManagersForum/wiki/Moving-to-Groups.io#Upload-Services?for info.

Frankly, very few people have inquired about this, much less reported any success getting it done.

Does anyone know the answers to the above or do I need to wait for a reply from support / follow up with them?

I think it's time for you to send a follow-up message. And if you do get this done, please report back on your experience so we can appropriately update the wiki entries.?

Regards,
Bruce
--

---

Check out the new groups.io Help Center?and?groups.io Owners Manual

What's the normal response time from support? I sent an email on Saturday and haven't received anything past the initial automated response. I don't want to just start emailing again if this is a normal time frame to expect a reply, but I also don't want to miss getting an answer if it somehow got lost in the shuffle. I'm an owner of a premium group if that makes any difference.

I was checking with them on importing a large group. We'll have two MBOX files with a total of nearly 70,000 messages and about 660 members. Their imports seem to enable back-dating of messages, while the script doesn't, plus the 40 messages/30 minutes throttle means it would take about 40 days to import them using the script. We'd also like to back date the member join dates.

Does anyone know the answers to the above or do I need to wait for a reply from support / follow up with them?

Thanks!