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I have reported a billing problem that has stopped me from an important upgrade.? I have emailed the support llne, tried calling the number on the billing invoice, and sent a note to the group

Mick -- See /g/GroupManagersForum/wiki/Not-Receiving-Messages for other possibilities. For what it's worth, I've found that selecting a digest mode resolves most delivery problems.

Hi Duane, It seems that not only I do not get email copies of my postings to IO but I did not get your reply either. I have checked all my settings on IO and GMF and they show individual emails. i do

In that case, if you send a message, or reply to one, using the web interface then it should get to your inbox because you won't already have the outgoing message in your sent folder. Malcolm. --

First, check your email delivery to see if they're bouncing.? If not, then they're being sent to your email address, so the problem is with your email service.? If that's Gmail or Exchange (or a

Thanks, Bruce. I'll follow up today and try to see can get done. I did read that, but some of the details I need were missing there, and there's nothing at all on the official documentation past. It

A strange problem. I do not receive emails of messages posted on the website. They do appear on the actual website. I receive emails from other members. I am set to individual emails. I am the Group

James -- There is no reliable way for groups.io to distinguish between a phishing email sent from a hacked account and one intentionally sent by the person who owns it. Although the service does scan

all, we are new group ... maybe 7 days old.? 12 members. we all just received an email from one of our members [whose normal email is @aol.com]? that was a phishing attack disguised as a link from

Mike -- There does not appear to be a "typical" time. My response times have ranged from "under an hour" to "never got anything back at all." Yes, that makes a difference.

What's the normal response time from support? I sent an email on Saturday and haven't received anything past the initial automated response. I don't want to just start emailing again if this is a

Hi, Yes, tonight at 8 PM Pacific. Cheers, Joseph Sent: Wednesday, April 15, 2020 5:34 PM To: [email protected] Subject: [GMF] Downtime - on group's home pages My original message wasn't

Leeni -- There is no discrepancy. It is already Thursday, the 16th of April in England. That's what UTC means. Bruce -- Check out the new groups.io Help Center ( /helpcenter ) and

My original message wasn't approved because I was told to read the email more carefully. I was told the email said 8 PM Pacific today, 3 am UTC tomorrow. I know that but it contradicts what the

I have a project with the premium subscription.? Our credit card was compromised and I updated with a new card.? In the meantime Groups.io downgraded me to the free version.? I added the new card

Weird. It has the right value. But that's not what went out in yesterday's message about our zoom meeting. i have to do some testing....

Go to the groups.io home page at On the left-side menu bar, pull down the Hashtags menu and select "Followed" On the resulting page, click the "Follow a New Hashtag" link at upper

Shal, I can't see a way to follow a hashtag, and I would like my members to be able to do that. Is there a way? Pete

What I would do is, download the member list. This is in CSV format, which makes it easy to import into your favorite spreadsheet program. I would then use the spreadsheet column to split the name

The only info available is what you see. Except you can add notes like surname. /helpcenter/ownersmanual/1/managing-members/adding-moderator-notes-about-individual-members?single=true