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My bounces aren't working that way.? During the conversion from Yahoo to groups.io, 5 of my group's addresses were converted to name@... instead of the actual email addresses, hence the big B.? I was able to edit one of the 5 by using her bounce message (she was getting the bounce message on her actual address) link to fix it but I don't have direct access to the olther four.? Is there a less than obvious method for me to modify the incorrectly-xlated email addresses to what they really are and then fix the bounce blocks so I can finally release this group for public use after four months?

Cal,

> About every 3 days, I've been getting an email with the subject:
> Your Groups.io Account Is Bouncing

The three day cadence is consistent with Groups.io's bouncing mechanism, when in the "bouncing" (blue B) status. It will give up after the fifth such message, then you'd be in the "bounced" (red B) status.

> It appears that mail from the group identified in the email is still
> coming through.

That shouldn't be the case, in either bouncing or bounced status. Is it possible the group messages are coming through a different email address (that is, is it possible you have two accounts at Groups.io, one bouncing one not)? Check the email address in the footer (near the Unsubscribe link) of any message you receive from the group and compare that to the address which received the bouncing notices.

> When I go to the bounces page from that email, the most recent bounce
> shows as being a year and a half ago.

That link might take you to the bounces page of whatever account (email address) you are currently logged in with, which might not be the address which is bouncing, if you have more than one email address registered at Groups.io. Note that the address which is bouncing might not be subscribed to the same groups as the address which isn't.

Shal

Messages don't count against usage, *that's* what I was missing - thanks!

?? George

On Tue, Apr 7, 2020 at 08:27 PM, William Halte wrote:

Create a Rule or a Filter to place your Groups.IO messages in a specific folder or your Inbox.

Not much help if your ISP closes the gate and doesn't let them in.

Chris

On Tue, Apr 7, 2020 at 02:27 PM, b&p wrote:

We are receiving his group posts, but he is not

It can depend on his email service.? Gmail is "very helpful" in not showing returned messages by default.? There are other services that take it upon themselves to restrict delivery from GIO now and then.? If you can share his service, someone may be able to contribute more.

This group (or Group_Help) is about as close as you'll get to 'quick' assistance.? [email protected] is only for paid groups (and even that can take awhile) and there is no phone number to call.

Duane
--
GMF's Wiki: /g/GroupManagersForum/wiki
Help: /static/help
A few site FAQs: /static/pricing#frequently-asked-questions

I have an active member who is having difficulty with sending and receiving posts to our group of friends, for whom groups.io is our main form of continuity in communication. He has unsubscribed and re-subscribed more than once, both on his own and with the help of the two co-moderators, and also re-subscribed with a new e-mail address. We are receiving his group posts, but he is not, My co-moderator and I are at a loss to help him further and think the problem may be on his own computer. Neither of us are tech savvy enough to be of further help.

Is there a phone number, a chat room or other means by which he can get assistance quickly? (We are in the US on Eastern Time.) He is a prolific and important contributor. Please feel free to reply to this or directly off-list as my own e-mail, bsandpp@....?
Thanks,
Paul

On Tue, Apr 7, 2020 at 03:05 PM, <communications@...> wrote:

I guess I was just hoping that somehow I could find a way to preserve/migrate message from the old group into the new one, perhaps by linking to the old group messages?

You can export the messages in mbox format. See the "export group data" button at the top of your Settings page. After opening the resulting file in a compatible mail client (e.g.: Apple Mail or Mozilla Thunderbird), you can then print the messages to a PDF document and put that in the target group's files area. See?/g/GroupManagersForum/wiki/Moving-to-Groups.io#Uploading-a-message-archive?for some slightly outdated information about this.

I did that for several groups that I wanted to help migrate from Yahoo but whose owners were unwilling to give me sufficient permissions to do it the "right" way. It was okay for archival purposes (I guess), but in practice no one seems to have subsequently bothered to download those files, much less use them for anything.

Hope this helps,
Bruce

On Tue, Apr 7, 2020 at 01:55 PM, <communications@...> wrote:

What about messages that have already been posted? Anyway to move those? Or create links to those?

If you're not deleting the second group, you could use the hyperlinks on messages (or topics) to post links to them.? People would need to be members of that group to access them unless you have public archives.? May be more trouble than it's worth though.

Duane
--
GMF's Wiki: /g/GroupManagersForum/wiki
Help: /static/help
A few site FAQs: /static/pricing#frequently-asked-questions

I guess I was just hoping that somehow I could find a way to preserve/migrate message from the old group into the new one, perhaps by linking to the old group messages? I have a feeling the answer is no...just a shot in the dark.

Thank you!

On Tue, Apr 7, 2020 at 02:55 PM, <communications@...> wrote:

This means I have to re create the group and subgroups under parent B group and then send new invitations to everyone to join again?

Yes.

Folders is easy to create and move. What about messages that have already been posted? Anyway to move those?

I'm afraid not.

Or create links to those?

I'm not sure what you might mean by this.

Regards,
Bruce

Thought so. That is a bummer. This means I have to re create the group and subgroups under parent B group and then send new invitations to everyone to join again?
Folders is easy to create and move. What about messages that have already been posted? Anyway to move those? Or create links to those?

Thank you so much for your speedy reply!

On Tue, Apr 7, 2020 at 01:15 PM, <communications@...> wrote:

Is it possible to merge a parent group (lets call it A) into our parent group (lets call it B)?

In a word, No.? There's no merging (or splitting) of (sub)groups on GIO that can be done programmatically.? You'd have to do everything manually.? It's been suggested before (check on the ), but either isn't a high priority or won't be done.

Duane
--
GMF's Wiki: /g/GroupManagersForum/wiki
Help: /static/help
A few site FAQs: /static/pricing#frequently-asked-questions

On Tue, Apr 7, 2020 at 02:15 PM, J. Bernstein wrote:

We're thinking of trying a poll for our group.? But only members with groups.io accounts can complete the poll.? So if some of our members joined only via email and never logged in to groups.io, they wouldn't be able to complete the poll.?

Correct.

So is there a way to sort the member list to know how many are using the group ONLY via email?

You can search the group Activity Log for entries that suggest someone may have logged in at some time (i.e.: did something "via web"). Logins, however, are are account activity and are not tracked anywhere that's available to a group owner.

Regards,
Bruce

On Tue, Apr 7, 2020 at 02:15 PM, J. Bernstein wrote:

We're thinking of trying a poll for our group.? But only members with groups.io accounts can complete the poll.? So if some of our members joined only via email and never logged in to groups.io, they wouldn't be able to complete the poll.? So is there a way to sort the member list to know how many are using the group ONLY via email?

Members are those who have been accepted as part of your group or joined your group. They have Groups.io accounts. The distinction between email members and those who have never logged in is a false distinction.?

And if they wish to participate in a poll, yes, they will need to go to the website. But that's easy. They can use the special link - Email me a link to login. See
/g/GroupManagersForum/wiki/Logging-In

And from the new Official help page:
/helpcenter/membersmanual?single=true#h.r4cts2sirtug

And see this about Polls:
/helpcenter/membersmanual?single=true#h.8ihfjo9v3vze

Frances
?
--
GMF Wiki: (unofficial) Help for members (and would-be members) and group managers
and
Official Help

Is it possible to merge a parent group (lets call it A) into our parent group (lets call it B)?? Both parent groups also contain subgroups. Can we take parent group A and make it a subgroup in parent group B transferring all its files and messages and contacts with it?
I am an owner of both groups.
Any advice greatly appreciated!

We're thinking of trying a poll for our group.? But only members with groups.io accounts can complete the poll.? So if some of our members joined only via email and never logged in to groups.io, they wouldn't be able to complete the poll.? So is there a way to sort the member list to know how many are using the group ONLY via email?

Jonathan Bernstein
ApplePi group

On Tue, Apr 7, 2020 at 11:26 AM, Wayne Hulehan wrote:

As best I can tell, default is that first post must be moderated.
Can I turn that off?
It appears I must check one of the boxes?

If you have a restricted group, you can turn it off. Yes, you must choose one of the spam control options.?

Frances
?
--
GMF Wiki: (unofficial) Help for members (and would-be members) and group managers
and
Official Help

On Tue, Apr 7, 2020 at 03:33 PM, Den W2DEN wrote:

Another 'better' solution:

Disable Spam Filtering altogether. This works!

You have inadvertently touched on a sore point there. When the group I co - own migrated from Yahoo towards the end of 2017 my ISP (and mail provider) British Telecom had an annoying habit of shunting quite a bit of Groups.io traffic into my spam box, which meant that it didn't upload into Outlook. (And yes, I am running on a rather elderly version, but that's another story.)

The obvious solution was to do exactly what you have suggested, and that worked well until last weekend. BT has changed its webmail design / appearance / functionality and that switched spam filtering back on, but this time without providing the end user the capability of switching it off again. At that point everything from Groups.io has been branded as spam, much to my annoyance.

I will check BT's so - called help pages again but as far as I can see there is no workaround for this at all. There is a lot of talk about a change from POP3 to IMAP being "better" but given that that could be rather tedious I am unwilling to set about it unless I can be certain that some sort of betterment will arise.

I am putting off trying to contact BT because I know from past experience that the whole process is more stressful than I care to incur.

Having got that off my chest there is some evidence emerging that emails from Groups.io are on occasions "missing"; they neither turn up anywhere nor get listed as bounced in my Email Delivery History.

ODTAA, as someone once said.

Chris

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Another 'better' solution:

Disable Spam Filtering altogether. This works! Thank you Donald Hellen