开云体育

Jan,

Where is setting page?

Go to the subgroup you wish to control. You can do that from your list of groups (click on the Groups.io logo, or the Your Groups menu in the title bar:



If you click on the logo (while logged in) you should see a list of your groups:



For the example group, there is the primary, Main, and two subgroups, Sub-A and Sub-B. Click on the subgroup you wish to control.

When you are at the subgroup, it has the same Settings as the primary group (although some options have different choices):



If you don't see those page buttons click on the triangle next to the word Admin to open up the list of Admin pages.

Note the badge next to the word Home at the top of the list -- as an owner or moderator of the primary group you automatically have that same role in all subgroups.

Then scroll down to the options to control the Files section:



Shal


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Samuel,

Well, my opinion (which I think is shared by some others here) is that
"informing the member" should be a two-pronged approach: ...
and inform the moderator ...

That is already done.

Moderators get a notice:
"Subscriber was removed for marking a message as spam"

(That's assuming the moderator opted in for notices of members leaving and joining.)

Since some users also use the web interface, an idea might be to put
up a large notification there informing the user that there is
something about his subscription that requires attention.

That is done for Bounce status, I don't know about unsubscribed for spam.

For this to work, the user would have to be suspended, not
unsubscribed.

It could work either way. When the person logs in the system would know who they are, and must have a record of them being "unsubscribed for spam" - else I don't believe the resume link that is sent by email could work.

Shal


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how do you get rss integration?? I keep getting this is not a feed url. I have the National Weather Service added to my reader and I don't know how to get daily updates into groups. io

On 9/29/2018 11:16 AM, Patty Sliney via Groups.Io wrote:

And, we also include how to manage their Junk/Spam folders moving
forward (teaching "old dogs new tricks" sort of thing.)? I've gotten
pushback from some of my list members about that last piece of advice.
Our reply to them is:? If you continue to just randomly empty your
Junk/Spam folder without restoring authentic emails as "Not Spam", then
you're going to be continually unsubbed from Groups.io, if there are
emails from the same in your Junk/Spam folder.

They are also going to delete a good number of other emails they
probably don't want to lose. I've been using one of my email addresses
everywhere on line for over twenty years, and I get a lot of spam which
ends up in my spam folder. I check it every day, and two or three times
a week there are false positives.

--
Bill

Here's are a few. I suggest you go through the step-by-step to check for accuracy.

Changing Your Registered E-mail Address
Go to and in the upper right corner of the site, use the Pull-down menu under your name, choose Accounts, click Preferences, and enter the new e-mail address in the e-mail field. Click "Change E-mail" and you'll be sent a confirmation e-mail. Click the link in the e-mail and your new e-mail address takes effect immediately.

Access Groups.io Web Site Without an Account
Go to and in the upper right corner of the site, click Log In, and click the "Email me a link to log in" button. You'll be sent a confirmation e-mail. Click the link in the e-mail and you'll have access to the site for 30 days. After 30 days you'll be logged out and will need to log in again.

[Beth: Don't link to this temporary image in the Wiki.]

Stop Getting Copies of your Posts
Go to and in the upper right corner of the site, use the Pull-down menu under your name, choose Accounts, click Preferences, scroll to "Email Preferences," and choose whether you want to receive copies of your own messages posted to Groups.io.

Use Other E-mail Addresses to Post Messages
You can have other e-mail addresses assigned to your account. That way you can post messages to the group with any of your e-mail addresses. Go to and in the upper right corner of the site, use the Pull-down menu under your name, choose Account, click Preferences, and scroll to the bottom of the page. Click "Advanced Settings for E-mail Aliases" to add other e-mail addresses.

--Steve



On Saturday 9/29/2018, [Beth Weld] said:
________________________________
I'm getting ready to move a group of mainly non-technical members to GIO, and before I try to develop some help documentation, I thought I would ask what others have done.? I'm sure that some of you have great letters/files/wiki/whatever that work for your groups, and I would love to use what works instead of creating something new that may or may not work.

In fact I wondered if we might set up something in GMF to store examples of what moderators have already developed so that new moderators have something to start with.? It is just an idea for the future that I would be happy to help with.

In the meantime, does anyone have examples of how we tell a new user what GIO is all about and how to navigate both the website and email (including the infamous spam issue)??? Also, I am going to have a number of moderators that need to know how to do various tasks for the group and subgroups so I would love to provide very simple, step by step instructions.

Thanks for your help
Beth

On Sat, Sep 29, 2018 at 09:41 AM, Beth Weld wrote:

I guess I'm trying to get to task oriented "stuff" after someone joins the group - like "how to add a photo" or "how to reply to a topic (by email or website" or "where to find help"? or even "what are the different email delivery options and explain the features of each".? For moderators something like "how to add a subgroup" or "how to upload files" or even "how to create a folder".

Some of this is covered in the GMF wiki, /g/GroupManagersForum/wiki/home, so that might be a good starting place for ideas.? If you think the existing info is enough, you can send a link to the appropriate page since our wiki can be read by the public.? Adding more complete information or even new pages is encouraged.? In some cases, one page for owner/mods may be more technical and less detailed than a page for regular users, so separating them could be useful.

Duane
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Samuel, from my perspective, the only way to notify a list member who's been unsubbed, is to do that via a list mod's private email address, so you can have more assurance they'll actually get notified they've been unsubbed, since trying to get restored is time-sensitive (3-day window to use that Restore link, in the auto Restore Groups.io email).? For what it's worth, I have required all my list mods to check off in their list Subscription section, "Email when a member joins/leaves this group" option, so they get notified of list members unsubscribed due to marking a list message as spam.? If they get that notification, they are to send that list member an email from their private email address notifying them of this.? Here is the boilerplate language we us in that email:


This has worked pretty well for us.? We get maybe about a 50-75% response rate.? Some are able to make that 3-day window to restore themselves, others have to resubscribe.? Just a lot of work of list mods, that I really wish we didn't have to do.

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Patty S.

Ok, but your thesis is that many times the members don't receive (or don't notice) the resume notice. How does Groups.io "serve up" some list member education without it also ending up in spam?

You're right.? All/most Groups.io message would continue to go into the Spam folder until that member told their email program/ISP Groups.io emails are NOT Spam (by going into their Spam folder, and marking any Groups.io emails as "Not Spam", restoring those emails to that person's Inbox.)?

No solution available via Groups.io.? I still hate this feature.? So the onus is on the List Mods/Owners to send private emails to those unsubbed list members as we're currently doing, to let them know they were unsubbed.? Why they were unsubbed, and how to restore themselves.? And, we also include how to manage their Junk/Spam folders moving forward (teaching "old dogs new tricks" sort of thing.)? I've gotten pushback from some of my list members about that last piece of advice.? Our reply to them is:? If you continue to just randomly empty your Junk/Spam folder without restoring authentic emails as "Not Spam", then you're going to be continually unsubbed from Groups.io, if there are emails from the same in your Junk/Spam folder.? Bad Form.? Not Best Practice.? And perhaps our list is not the best place for you, then.? Harsh, but if someone isn't willing to make a small change in how they manage their email, nothing we can do about that. ?
2!
And, for what it's worth, for my lists, the most common email service unsubbed folks use are in order:? @yahoo.com and @aol.com
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Patty S.

Thanks Frances,
The welcome letter is step one.

I guess I'm trying to get to task oriented "stuff" after someone joins the group - like "how to add a photo" or "how to reply to a topic (by email or website" or "where to find help"? or even "what are the different email delivery options and explain the features of each".? For moderators something like "how to add a subgroup" or "how to upload files" or even "how to create a folder".? I know that many of these seem simple, but if you have never done it or do it rarely then it isn't simple.

I guess I am hoping that others have run into this and created some help - I can't even think of what a new user might need to know since I've been working with GIO for months. Sometimes we tend to assume that new users can figure it out, and some can, but some can't.
Thanks again
Beth

On Fri, Sep 28, 2018 at 07:27 PM, Nancy Funk wrote:

I'd like to have the ability to restrict a database to only owners.

This may be the simplest answer to the issue. ?If when uploading a file/database there was an "Access" option so you could click Members, Moderators, or Owners then that file would only be visible to that level and above. ?With a default of Members, most would never have to deal with it. ?A bonus would be if the file/database owner, moderators, and group owners could go in and change the access?after it is downloaded, but not necessary.

Peace,
Tom

开云体育

I'm getting ready to move a group of mainly non-technical members to GIO, and before I try to develop some help documentation, I thought I would ask what others have done.? I'm sure that some of you have great letters/files/wiki/whatever that work for your groups, and I would love to use what works instead of creating something new that may or may not work.

In fact I wondered if we might set up something in GMF to store examples of what moderators have already developed so that new moderators have something to start with.? It is just an idea for the future that I would be happy to help with.?

In the meantime, does anyone have examples of how we tell a new user what GIO is all about and how to navigate both the website and email (including the infamous spam issue)?? ?Also, I am going to have a number of moderators that need to know how to do various tasks for the group and subgroups so I would love to provide very simple, step by step instructions.

Thanks for your help
Beth

On 2018/09/28 09:31 PM, Shal Farley wrote:

Samuel wrote:

When the victim gets unsubscribed, he should be informed in a
compassionate (possibly apologetic) way, and told how to undo the bad
thing that had happened to him.

That speaks directly to to Patty's issue. In her experience that
information doesn't reach the member even though emailed direct to the
member by Groups.io.

So one of the questions we're struggling with is how and when to inform
the member.

Oh, okay.

Well, my opinion (which I think is shared by some others here) is that "informing the member" should be a two-pronged approach: send them a message with re-activation instructions (for in case that message does not end up in the spam box) and inform the moderator (for in case the message does end up in the spam box or in case the user simply did not see the re-activation message or did not realise that it requires his urgent attention). Each moderator can decide how to deal with it --
whether to try to educate the user or simply hold his hand.

Since some users also use the web interface, an idea might be to put up a large notification there informing the user that there is something about his subscription that requires attention. For this to work, the user would have to be suspended, not unsubscribed.

I'm not sure what people generally think a group moderator's job is, but on my Yahoogroups I consider it part of the moderator's job to help users troubleshoot subscription issues. Many/most users are able to use the automated systems and many users are able to learn how to use them after reading prepared guides/FAQs, but a moderator has a job anyway and that job includes dealing with subscription problems.

[[Anything that makes the moderator's job easier, is welcome. By this I mean notifications about events such as users bouncing or going no-mail or attempting to subscribe or attempting to unsubscribe or having been suspended due to a spam report. If a moderator does not want to receive so many notifications via e-mail, he can opt out of them, but it would be nice if those notifications would remain on the web site to consult at any time anyway.

My own experience when trying to get a member to resubscribed is that I'm often in the dark as to what the member has actually done so far. He may claim to have done X but he may have actually done something else and simply believes that he had done X. Yahoogroups doesn't tell me when a user tried to subscribe -- only when a user had successfully confirmed that he wanted to subscribe. Nor does Yahoogroups tell me from which e-mail address the user tried to subscribe, and to which e-mail address the confirmation message was sent. Knowing all of these things would have made my life so much easier in the past.

But this may be a topic for a different discussion.]]

Samuel

Gerald,

Do we know any spammers? What do they do?

[voice="Nomad"] Non-sequitur. Your facts are uncoordinated. [/voice]

"The Changeling", Star Trek TOS.



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Do we know any spammers? What do they do? They make a living by minimizing being flagged as spammers.

By spammers, I am not (necessarily) referring to the really nefarious ones.

For example, it is very common practice on commercial websites that are trying to sell a product or service to require your contact information in order to obtain access to free services and information. The welcome email always seems to include the "please add our email address to your white-list". Note that this is done up front before they start spamming me.

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Gerald

We agree that it is desirable for subscribers/members not to become unexpected unsubscribed and for Groups.io's reputation to improve. The differences on how to achieve this are either philosophical or just a cost/benefit analysis.

One view is for Groups.io to enlighten users to reduce/eliminate mis-marked messages as Spam, to prevent involuntary un-subscriptions. This requires Groups.io to do more upfront to protect and improve its reputation, keep users, and grow positively.

The other view is that users after being involuntary un-subscribed will return and learn to not mis-mark messages as Spam if they and/or Groups.io owners try hard enough. This requires Groups.io to do nothing different, suffering diminished reputation and losing users in the short run; but that the retained users will reduce/eliminate mis-marked messages as Spam, thus redeeming and improving its reputation in the long run with less effort.

Patty,

Don't understand how I have the cart before the horse, here.

Very simple. You gave as part of your criticism of the FBL mechanism that the people removed weren't spammers, they were members. You said it twice, so I took that to be a serious part of you complaint.

But that is completely backwards. No one said those people sent spam.

We may be wrangling with semantics, here, but the end result (whether
we say the action is telling groups.io the list member doesn't want
the message, or, the list member is marked as a spammer, whatever),
the list member in the end is ruthlessly unsubscribed.

The semantics are important though. To figure out how to improve the situation we really need to understand what is actually happening and why.

Nope, not at all. Especially if an auto notice is sent to a an
unsuspended list member that they were restored by their list mod, and
their suspension was due to marking a Groups.io list message as spam.
... and you serve up some list member education.

Ok, but your thesis is that many times the members don't receive (or don't notice) the resume notice. How does Groups.io "serve up" some list member education without it also ending up in spam?

There probably is no single answer to that. A banner on the web pages (such as is done for members on Bounce status) will help some, but many others never visit the site. One of the advantages of moderator intervention is that they often are in the best position to contact the member by an alternate channel.

I hate to say this, but is applies: NOT MY JOB. This is Mark's job.

That's fine, but this (GMF) isn't my job either. We volunteer to help each other out, and to help improve the product, hoping for the day that it is profitable enough for Mark to hire employee #2, #3, #4, ...

Until then we have primarily the resources of each other to work with, just as our group members have us.

And, of course, it's going to go there, as they've just told their
email program and/or ISP that messages from Groups.io are spam. That
has been my experience.

Well, it is true I can't say whether my member's notice went to his spam folder or not. My only evidence is that he found and used it.

I don't think this has anything to do directly with the age of the
list member, but more to do with how email programs/ISP's respond to
this action. Some are Johnny on the spot to blacklist Groups.io,
others not so much.

I agree, it is primarily an artifact of the email service's policies. Which is why my "impertinent" response is to tell people to pick a service that works better with email lists.

It is interesting, but probably not strange, that it is for the most part the same email services who cause this problem that also muck up deliverability of list messages by marking them for rejection with DMARC.

Lastly, thanks for letting me vent.

Not a problem. I'm sure your thoughts are mirrored by many others who haven't taken the time to write about it.
Shal



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I'd like to have the ability to restrict a database to only owners. Right now we use google docs to keep our main member database. That database has information that we would only want the highest officers in our group to have access to. We have moderators for that don't need access to all that info but need to have moderator abilities.?

On 9/28/2018 2:21 PM, Tom Link via Groups.Io wrote:

It sounds complicated, but EVERYONE should be checking their email account for email incorrectly marked as spam. It doesn't just affect groups.io. This is far more pervasive.

Amen!
Cacky

You still seem to have the cart before the horse:

Don't understand how I have the cart before the horse, here.? We may be wrangling with semantics, here, but the end result (whether we say the action is telling groups.io the list member doesn't want the message, or, the list member is marked as a spammer, whatever), the list member in the end is ruthlessly unsubscribed. ? I find this action excessive, extremely unusual, and frankly off-putting to those who are understandably unfamiliar with this severe action.? It just doesn't happen on any other forum or chat list I am aware of.? So, my list members are shocked when it does.? Poor customer service in my mind that can be much better managed by my suggestion of putting list members in "suspension".?

This I disagree with. If the member doesn't figure it out it then it doesn't get resolved. I'm reasonably certain that's why Mark hasn't relented on the existing policy.

Nope, not at all.? Especially if an auto notice is sent to a an unsuspended list member that they were restored by their list mod, and their suspension was due to marking a Groups.io list message as spam.? This is easy peasy to set up, coding-wise.? You solve all problems here:? You stop putting off list members by the severe unsub action, you make it easy peasy for list mods to restore someone, and you serve up some list member education.? I think this is a much better option.

We (GMF) have an opportunity to have an impact on the help pages. Mark has proven receptive to adopting sections of our Mock-up into the official help. All it takes is someone with the skill, time and gumption to write it. Admittedly, all three are in short supply...

I hate to say this, but is applies:? NOT MY JOB.? This is Mark's job.? This is his product.? Many are paying for the product.? Provide a high quality product, and that should be created by the owner of the product.? Sorry, Shal, but if I were to sell a product, I would not ask for my customers to spend their time developing it, themselves. Providing feedback, sure.? Writing the Help files?? That's Mark's job.? You know I love you to pieces, and you are our stalwart Groups Managers List Mod/Owner, with the patience of Job, but this is preposterous in my mind.? Make your product good. Make it better.? Make it outstanding.? YOU need to make it, not your customers. Oy.?

4.? Sending the resubscription email is ineffective at best, worthless at it's worst.? Why?? Because guess where it goes, now??? To the unsubscribed person's Junk/Spam folder.

?

I only have a sample of one. In the exactly one case of one of my group members (outside of GMF) being unsubbed for spam, that member resumed his subscription on his own without prompting from me. He's in the 60+ age group, but I don't know what his level of computer skill is. So a blanket statement that it is ineffective doesn't jive with my limited experience.

I have had multiple list members reply to our private emails that we send, when we get the auto notice a list member was unsubbed due to marking a message as spam.? We warn them to look in their Spam folder as well as their Inbox for the auto restore message from Groups.io.? We've gotten several "thank you's" from list members to tell them to look in their Spam folder, as that's exactly where the auto restore message went.? Hence why I mentioned it.? It has happened frequently with my unsubbed members.? And, of course, it's going to go there, as they've just told their email program and/or ISP that messages from Groups.io are spam.? That has been my experience.? I don't think this has anything to do directly with the age of the list member, but more to do with how email programs/ISP's respond to this action.? Some are Johnny on the spot to blacklist Groups.io, others not so much.

Lastly, thanks for letting me vent.? Again.? I hate this function of Groups.io if you can't tell.? I love just about everything else about Groups.io, which is why I left Yahoo Groups, and moved my two large lists over.? I loved Yahoo Groups original structure, and when I found that Mark was the originator of Yahoo Groups, that bolstered my decision.? There are a few bells and whistles I'd like to see added, such as being able to individually set your Sort function for Photos, Files, LInks, etc., add the ability to add Comments for photos, add a Photo enlarge option, so you can click on a photo and it will enlarge, but those are minor things.? This unsub function really needs to be modified.? It is such a pain, and I think it creates bad will with Groups.io members.? My 2 cents, and I promise I'll stop griping about it, said my piece.



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Patty S.