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Re: Subscriber setting for atttachments
Milt,
Specifically, how does a member control the following? It's in the Advanced Preferences section of each member's Subscription page: The choices range from zero (all attachments replaced with a link to download it) to Unlimited. Shal? -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Subscriber setting for atttachments
On Fri, Mar 30, 2018 at 06:39 pm, Milt Baker wrote:
Are there other guidelines on attachments we can pass on to members?? Where can I find them?The system Help and the wiki of this group are pretty silent on this topic, but I just (tangentially) answered this question in another thread. See?/g/GroupManagersForum/message/6736 Hope this helps, Bruce |
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Re: Subscriber setting for atttachments
On Fri, Mar 30, 2018 at 06:39 pm, Milt Baker wrote:
Specifically, how does a member control the following?Admin->Settings->Message Formatting->Attachments b.? How to limit to size of attachments downloaded with digests (or individual messages)Admin->Settings->Default Sub Settings->Max Attachment Size Be advised that the individual subscriber can override this default (in the Advanced Preferences in their Subscription menu). Bruce |
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Subscriber setting for atttachments
I moderate a 750-member group that migrated from Yahoo Groups a month ago.? We've never used attachments but would like to try roll out allowing attachments and we need some help.
Specifically, how does a member control the following? a.? Whether or not to allow attachments b.? How to limit to size of attachments downloaded with digests (or individual messages) I believe I remember seeing subscriber settings for that, but I've?I've looked and looked but cannot find that info. Are there other guidelines on attachments we can pass on to members?? Where can I find them? Any help would be very much appreciated!? Many thanks in advance. Milt Baker, Nordhavn Owners Group |
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Re: Unwanted duplicates sent.
Rick,
One other thing about the odd stuff... I joined "here" using my Yahoo I see no change of address for you in GMF's Activity logs, so perhaps you changed your address before joining this group on March 12th. In any case, yes, if you changed your address on your Account page that changes it for all of your Groups.io subscriptions. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Unwanted duplicates sent.
Rick,
Thank you for your kind reply. I'm a very experienced user and no settings are wrong. That may be. But I can tell you unequivocally that your email service sent your reply to (at least) my personal address and to GMF's posting address. As I showed you, those were both in the To field. So whatever is going on, is happening on your service. ? That message #6737 wound up posted at Yahoo Groups as??#206538 Possibly its View Source, if I had access to it, would show how my message got there. Any GMF member could have forwarded it. ? All I added was the BCC.(the same address used to send this.) BCC means what it says (Blind), so I have no way of knowing where else your service may have sent your reply. Not sure I needed that BCC. It has the advantage of allowing you to see the message's source (original) headers, if your interface has that feature. You can verify for yourself that the message as sent contains both my personal address and GMF's posting address. I would assume I need to move up the chain and write to .IO support. At this point I agree with Bruce: it looks like the trouble is all outside of Groups.io - and inside your email service. Shal? -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Unwanted duplicates sent.
Rick -- I'm the one who suggested you post here instead of beta in hopes that someone here might have experienced a similar issue.
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If you responded to a message here and it ended up in Yahoo without any action on your part you probably have an email worm of some kind. In any event there is nothing that groups.io support can do to keep your email server/client combo at 1&1 from sending out extra emails. Regards, Bruce -- Sent from my humble desktop computer ----- Original Message -----
From: RickGlaz <rickglaz4742435@...> To: [email protected] Sent: Fri, 30 Mar 2018 17:35:16 -0400 (EDT) Subject: Re: [GMF] Unwanted duplicates sent. REply to #6737 by reference only. Big change: THIS current reply is posted using the?GroupManagersForum page. Thank you for your kind reply. I'm a very experienced user and no settings are wrong. I mistook you for a staff member. Your answers were very good in the few weeks I have been here. After this it got worse. For full disclosure, I do not do ANY type of auto forwards of any type in any of my Domains or Email Accounts. "Keep it simple"... That message #6737 wound up posted at Yahoo Groups as??#206538 and was not sent there by me. All I added was the BCC.(the same address used to send this.) This is getting crazier by the moment. I sent from 1+1 WEBmail, to this Group, [email protected], Not reply to all, but WITH a BCC to myself. (the same address used to send this.) Not sure I needed that BCC. As I said, a copy went to Yahoo and appears there. It was apparently approved by T.H. as a courtesy because he knows we are trying to fix this. The info it contains is WRONG there as it should not be there. (So much for pronouns.) I would assume I need to move up the chain and write to .IO support. Thank you for your very detailed reply. I'm VERY glad you have seen this before. While I'd like to see this fixed it is becoming abundantly clear adding 1+1 into the mix causes too many problems. Rick |
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Re: Unwanted duplicates sent.
Rick,
Your second choice nails the "meat" of the problem. And true to form, I received a copy direct and one via GMF. ? Thank You for being open today. Lunch break at work. ? I send from 1+1, One message one time NOT TO ALL but it is repeatable to anyone I reply to Regardless of what your user interface is telling you, it is quite apparent that the message was sent to both addresses: When replying to a message the last person in the message gets an ON group I would expect there to be a control somewhere in your user interface for how the Reply function is handled. In Gmail there is a choice in the Settings page: ? To make this worse, starting yesterday, and BEFORE I first mentioned this AT 1+1, Some people's email services may be set to reject all messages except those on a whitelist, or some of them may reject your direct message because they find your service's outbound server on a RBL (blacklist of spam sources). ? 1+1 is also looking into that on their end, has a couple copies of different bounces, Yeah, no email service really likes to have their users' outbound messages rejected, particularly if the stated reason impugns the reputation of the service. ? "HERE", (this Group) is not the place I think, which is why I was just asking GMF is a user-to-user group, no Groups.io staff here, if that's what you mean. Still, others have had this problem before (though I don't recall if 1+1 was involved) so I was curious to see which problem it was. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Trouble with emailing images
#images
Apprended below is a Member Notice that I created for my group to provide clarification on how attachments and photos work in groups.io. I keep this on hand to send to any individuals who need an occasional refresher.
Most of this is configurable.... -- Total storage allocation is based on your group payment plan. Free groups are limited to 1GB as indicated...you can upgrade to 10GB for $10/month. -- What the system does when you reach your total storage limit can be changed at Admin->Settings->Message Formatting->Out of Space. I have our group set to "delete old attachments." I believe most people will find this preferable to the alternative (bounce back the messages). If your group is bouncing back emails with images in them this may be why. -- You can set a maximum size per photo at Admin->Settings->Photos->Max Size in Email and ->Max Size in Photos Section. I have ours set to 2048px, mainly to keep a few over-eager individuals from using up all our storage (it happens). -- Finally, as Duane mentioned, you can set a limit on the size of attachments in an individual email at Admin->Settings->Default Sub Settings->Max Attachment Size. Be advised that this last setting may not work the way a lot of group owners think it does. First, the system will take any image over the size limit (2048 px in my case) and downscale them. Then it adds up all the attachments in the email. If that TOTAL is over the limit (5 MB in my case), it sends hyperlinks instead of the original photos. So if your subscribers want their photos to get through unscathed, they'll have better luck sending one image per email instead of 20 images in one email...assuming you have any limit set here at all. Also note that such hyperlinked images will not be viewable online until your subscriber logs in. Users generally expect to be able to click on a link and be taken directly to the image, and are often disconcerted when it doesn't work. There are other settings for images in databases and the wiki which probably aren't relevant to your problem. Hope this helps, Bruce Here's that Member Notice: Just some notes on file/photo attachments and uploads in the new GROUPNAME at groups.io.? Files in general:? -- All files and photos, whether uploaded or attached to emails, count against our total storage allocation (currently 1 GB). -- Once we reach our limit, file attachments to emails will be deleted (oldest first) to remain under quota. -- Files and photos in member archives can only be deleted manually. -- Each file in "permanent" storage shrinks the email-attachment queue by a corresponding amount. Photos specifically: -- All photos are resized to 2048px or smaller in the longest dimension. This should be more than adequate for viewing online. -- If you are concerned about loss of quality by being rescaled by the server you should do so yourself before sending. -- Those with a real need to share print-quality images should upload them to cloud storage and send a link instead. Email attachment limits: -- Some email servers will refuse to deliver emails if they get too big. -- To keep emails from bouncing, if the size exceeds 5 MB, hyperlinks will be sent instead of attachments. -- The linked files/photos are still stored on the server and still count against our quota. -- Because they are stored on the server, you can't view/download them without logging in. |
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Re: Unwanted duplicates sent.
Rick,
I'm looking for ANY others with odd duplicate messages complaints. Can you describe the duplicates? That is, do multiple copies of your message arrive in the group (either pending, if moderated, or posted to the group's Messages section)? That would imply a glitch in the server-to-server transfer of the reply from your email service to Groups.io - it is possible for your service to believe the transfer failed and it tries again (producing the duplicate) yet Groups.io actually received the message each time. Or does specifically the person you reply to receive a duplicate copy (one directly from your email, one via the group)? That would imply a "Reply to All" type of situation where your email interface addressed your reply to both the sender and the group. Or something else? Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
Shal Farley
Bruce
Milt Baker